Commentary David Nield’s article landed in my inbox at the perfect moment: 55 minutes into a failed attempt to reach a human being at my bank. In that span, I encountered spam calls, phishing emails and a chatbot stuck in an endless loop. The actual fix took under five minutes once I reached a banker. If this is progress, it’s no wonder nearly half of Gen Z adults say … [Read more...]
How Simon Sinek changed business strategy to an infinite game
Steve Denning provides an informed look at how Simon Sinek moved business strategy toward an infinite mindset where organizations are resilient enough to adapt, innovate and thrive indefinitely. Since publishing The Infinite Game, Sinek’s vision for Just Cause has morphed into the ongoing creation of genuine value for customers. Source: Forbes, April 27, 2026. Link. The … [Read more...]
Great to good to average to mediocre
When we dive deep into innovative customer service, Brian Sullivan underscores the necessity of breaking free from self-imposed limits. Source: Veterinary Advantage, June 2024. Link. Embrace what many might consider ‘stupid’ – creative, unconventional, and seemingly absurd strategies that could lead to breakthroughs in satisfying clients and establishing new … [Read more...]
Test your knowledge: Communicating choices under pressure
Complimentary Calm, confident guidance and listening is critical to addressing animal owner perceptions, questions and decisions. Because high stress can temporarily narrow a client’s ability to absorb information or weigh choices, it helps to acknowledge their emotions first. Doing so supports more thoughtful participation and lowers chances that decisions made under … [Read more...]
Four stoic rules to master your emotions at work
Stoicism is staying calm when life isn’t, focusing on what you can control, and not wasting energy on what you can’t, writes Thomas Oppong. He shares four Stoic teachings that can help make the most of the gap between feeling and action and become your best self at work. They are: You control the response Name the emotion before it names you See the obstacle as the … [Read more...]
CDC: Tick season off to a fast start
The Centers for Disease Control and Prevention issued an early advisory to the public this week to guard against ticks. The CDC’s tracking system shows that weekly rates of emergency room visits for tick bites are the highest for this time of year since 2017. The warning is a reminder to communicate with animal owners about the need to protect their animals and themselves … [Read more...]
An update on canine influenza virus vaccine options
Canine influenza virus vaccines TruCan Ultra by Elanco and Nobivac NXT by Merck, were introduced in 2025. Each of these elicit significant disease-sparing responses in experimentally infected dogs, as measured by reduction in CIV-induced pulmonary lesions, writes John Ellis DVM, PhD, DACVP, DACVM. His article focuses on new additions to the prophylactic armamentarium for CIV, … [Read more...]
NEW 2026 AAHA Diabetes Management Guidelines for Cats
For veterinary teams managing diabetic patients, this is a meaningful update. The LinkedIn post below shares a high-level look at how care is evolving. Source: AAHA, LinkedIn, April 27, 2026. Link. Full version of 2026 AAHA Diabetes Management Guidelines for Cats <Link>. Also see: Guidelines at a glance <Link>. … [Read more...]
Tablets for tabbies: technology, animal welfare and interaction in cat cafes
A recent study investigated potential uses and challenges for technology in environments like cat cafes. What researchers learned could affect how similar technology is used in veterinary clinics in the future, writes Kristen Green Seymour. Source: AAHA Trends, December 23, 2025. Link. <There is> a really interesting future for cat technology, from applications used … [Read more...]
Review: Timing BRD vaccination for better outcomes
BRD is considered to be a disease of management. Yet, despite more than four decades of research, programs and education, we’re still fighting to convince some producers that calves do better when receiving BRD vaccines and the resulting immunity before going through stressful events. Understanding the major benefits of vaccinating calves on the farm before they undergo the … [Read more...]
Worth a Glance – April 30, 2026
Last week’s AHD Bulletin – Animal Health Digest Bulletin, April 23, 2026. Link. Miss something? Here’s a link to all of April 2026 AHD posts. Link. ========================== The hardest-working staff at the airport? These two good boys. Source: The Washington Post, April 26, 2026. Link. Five days a week, and sometimes weekends, the herding dogs punch the clock … [Read more...]
Speaking with conviction
There is a particular kind of silence that falls in a meeting room when a leader speaks with genuine conviction. Rene Rodriguez explains why conviction is more powerful than your recommendations. Source: LinkedIn, March 20, 2026. Link. Small adjustments heighten confident communication, writes Rene Rodriguez. He outlines these elements: Reframe your internal definition … [Read more...]
Nick Saban: Three lessons to keep you grounded (video)
Nick Saban shares habits to help you stay grounded, focused, and at peace, even when life gets tough. Source: LinkedIn, October 2025. Link. [1:01] … [Read more...]
17 polite habits most people secretly dislike
Plenty of etiquette rules have changed in the past decade. And sometimes, the behaviors you think are polite can backfire. This interesting read may help interactions with customers, clients, colleagues and family. Source: Reader’s Digest, September 29, 2024. Link. Image: Link. … [Read more...]
IBPSA Fast Bites – April 20, 2026
IBPSA is pausing the Annual Conference in 2026. However, the IBBY Award Celebration will be held during the inaugural Canis Conference in October. Register to attend <Link>. This week’s Fast Bites: BARK Rangers at National Parks. Link. Service dogs interpret the needs of their humans. Link. First-ever pet-centric private aviation terminal. Link. … [Read more...]
Two industries, one mission, mostly disconnected
There is something about pets that overrides conventional career logic, writes veterinary nutritionist Megan Sprinkle, DVM. She shares her observations from a trip to Global Pet Expo 2026 and contrasts parallel industries with a common customer commenting on the opportunity of shared purpose. Source: Animal Health News and Views, April 2026. Link. Diverse perspectives and … [Read more...]
CBD for cats is increasingly popular
This article looks at the feline CBD market, and how the brands that focus on feline-specific data are the most well-placed to build market entry barriers. Compared to CBD for dogs, the efficacy and safety data behind CBD for cats is very thin. Cats have a different metabolism than dogs making it hard for cat owners to find CBD supplements they can trust for pain or … [Read more...]
Jackson transitions to barefoot
Jackson’s case continues to reinforce a central principle in chronic care: Successful outcomes are rarely the result of a single intervention but rather the thoughtful sequencing and integration of multiple approaches. Source: American Farrier’s Journal, April 15, 2026. Link. Following the previous phase of Jackson’s management, in which mechanical simplification was paired … [Read more...]
Laminitis risk assessment survey
This 8-question survey helps identify the likelihood a horse will develop laminitis. The survey has educational content accompanying each question and answer. Consider reviewing the survey as a tool, then communicate about it with horse owners. Individual results can be downloaded making them shareable and easy to discuss. Source: EQUUS, April 2026. Link. Horses who have … [Read more...]
Reminder: Cattle need fly relief NOW!
Horn flies, stable flies, house flies or horse flies must be controlled NOW, writes Mark Z. Johnson. It’s not rocket science as flies multiply rapidly and dead ones don’t reproduce. He reviews fly species and how to get after them before they take over. Source: BEEF, April 22, 2026. Link. The beef cattle industry loses millions of dollars each year due to external parasites. … [Read more...]
Rethink milk fever: The immune-calcium connection in transition cows
New research is helping reframe hypocalcemia through what is being called the calci-inflammatory network which is a model that links calcium dynamics directly to immune function during the transition period. It offers a more integrated way to understand milk fever; one that connects metabolism, inflammation and mineral dynamics. Calcium is not simply a nutrient to maintain but … [Read more...]
The Bird Bath launches “Terminal,” a new veterinary market intelligence platform and practice database
The Bird Bath, an animal health information and insights provider, launched Terminal, a new veterinary market intelligence platform designed to help business-side stakeholders in veterinary medicine access, analyze and act on industry data in one place. To view Terminal and the subscription model click here <Link>. Source: PR Newswire, April 21, 2026. Link. The dataset … [Read more...]
Free guide to win visibility in AI search
AI tools like ChatGPT are changing how pet owners find veterinary care. Gain an edge in online visibility using LifeLearn’s free guide to optimize AI discovery: 5 Minutes to Winning Clients in the Age of AI Search. Source: LifeLearn Animal Health, April 21, 2026. Link. … [Read more...]
Credit card surcharges by veterinary practices may not meet resistance
Scratch Financial’s article positions credit card surcharges or swipe fees as a potential benefit for veterinary practices. Note the best practices for implementing surcharging at veterinary practices. Staff training, notice periods and state-by-state guidelines should be considered. Source: AAHA Trends, April 10, 2026. Link. Data suggests that when implemented … [Read more...]
The wise leader
The wise leader knows when the output isn't the whole truth. Something nags. Source: LinkedIn, March 6, 2026. Link. Smart asks: do the numbers add up? Wise asks: does something feel off? Discerning asks: what is true here — and can I lead with it?” INSIGHTS: Consistent results come from a solid decision-making process. … [Read more...]
Master the core ideas behind AI without getting lost
Shreyas Naphad believes if you understand these five terms and concepts, you’ll be miles ahead of almost everyone else in the room Source: Medium, March 29, 2026. Link. AI is not going away and the gap between people who vaguely use AI and people who actually understand how it works is going to matter more and more in the next few years.” … [Read more...]
IBPSA Fast Bites – April 13, 2026
In this week’s Fast Bites: Pet industry surveys from a) Australia , b) Canada, and c) United Kingdom Legislative updates from a) New York, b) New Jersey, and c) Iowa Source: IBPSA, April 13, 2026. Link. Also see: Animal Health Digest Bulletin, April 9th. Link. Personal responsibility, leadership maturity, the power of introverts, emotional support animals, and … [Read more...]
TV for dogs booms, but are they watching?
Do dogs actually watch TV and does it do them any good? The research is mixed, writes David Silverberg. He highlights differences in platforms and potential benefits to desensitize dogs or help senior dogs engage. Source: BBC, April 9, 2026. Link. Image: Link. … [Read more...]
Antiviral resistance in cats: Let’s not screw up game-changing drugs
The use of antivirals in cats is an important topic with a lot of issues to consider, writes J. Scott Weese, DVM. Citing decades of history in human and veterinary medicine of fouling up the use of remarkable, game-changing anti-infective drugs, he expresses concerns about resistance and using the anti-virals for other diseases. Source: Worms and Germs, March 18, 2026. … [Read more...]
How to identify and address grooming neglect
Grooming neglect does not always look dramatic, but it can be a warning sign that an animal and/or a client needs help. By treating grooming as a core health concern rather than cosmetic care, veterinary nurses can help protect animal welfare through early detection, education and collaboration. Source: Today’s Veterinary Nurse, March 11, 2026. Link. RACE Approved for 0.5 CE … [Read more...]