Clients trust the recommendation. They don’t trust the price.

Commercial, Complimentary

HappyDoc recently reviewed thousands of HappyDoc visits from a single day in America and 231 of them were about parasite prevention.

What happened after the recommendation exposes a silence problem, not a loyalty problem. The results:

• Chewy came up 24 times. Costco 10. Amazon 9.
• Cost concerns appeared in 56 of 231 visits
• In 17 visits, owners said they would source the product somewhere else
• In only 3% of visits did anyone from the clinic raise price first

Source: HappyDoc, LinkedIn, October 18, 2026. Link.

When doctors talk about the in-house price up front and explain why it is worth it, sales stay in-house. When nobody raises it, the client goes home, opens their phone, and a $15 difference makes the decision instead.”

INSIGHTS: Consider keeping product dispensing in-house or recommending home delivery options that fit clients’ budgets. Regardless, reviewing the information with team members will help break the silence.