The Human Animal Bond Research Institute and Chewy Health released a nationally representative survey exploring how pet parents are using AI in pet care and what it means for their relationships with veterinary teams. The findings point to AI as an added source of support throughout a pet’s care, explain where the technology is most useful and strengthen the communication, trust, expertise and human connection that only veterinary professionals can provide.
The two organizations also created The Bond Factor II, a practical guide that helps veterinary teams apply the findings in their own practices. It offers ways to discuss AI with clients, explain where the technology is most useful, and strengthen the communication and trust behind the veterinary-client relationship and the human-animal bond.
Source: PR Newswire, November 10, 2026. Link. Among pet parents who use AI for pet care and have a veterinarian, 69 percent say AI has improved their relationship with their veterinarian, and 80 percent say it helps them take better care of their pets.
Pet parents have always looked for information to help them make the right decisions for their pets, and AI is becoming another part of that journey. What’s encouraging is that pet parents who use AI are highly engaged with their veterinarians, using it to better understand their pet’s health and feel more prepared and confident along the way. That creates an opportunity for veterinary teams to help guide how these tools are used while providing the expertise, judgment and human connection that technology simply cannot replace.” Mita Malhotra, President of Chewy Health
INSIGHTS: The Bond Factor II digital white paper is well done, actionable and a resource veterinary teams will value reviewing in a team setting.
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