Asking someone for a favor can be awkward. We tend to avoid direct contact by using an email or text. Unfortunately, impersonal contact is less likely to get you what you want. Source: Science of Us, December 9, 2016. Based on two experiments, it seems that asking for a favor is a choice between two situations, each with its own ups and downs: Make things comfortable and … [Read more...]
Are you failing your patients in this major way?
Dawn Crandell, DVM, DVSC, DACVECC, calls for a shift in veterinary medicine. It isn’t about the medicine. It is about the way veterinary hospital teams view their patients. The shift, she says, is all about getting rid of dominance behavior. Source: Dr. Andy Roark, December 1, 2016. The pervasive silent influence of the dominance mindset is getting in the way of us doing … [Read more...]
Animal health pros positive about the future of veterinary medicine
Pointed questions were asked of veterinarians, practice managers and team members about the future of veterinary practices in the recent DVM 360 Future of Veterinary Medicine survey. The results show potential shifts in progress on the horizon. The results are presented in infographics that are easy to understand. Source: Firstline, November 29, 2016. Exclusive data points … [Read more...]
The agony of defeat
Nobody bats 1.000%. Nobody wins 162 games in a season. Every MLB team will win 54 games and lose 54 games. Champions are determined by how they play the other 54 games. In business, how you deal with your defeats will ultimately determine your level of success. Source: The Nice Guy Blog, June 15, 2015. If passion drives you, you will stay in the game as long as it takes to … [Read more...]
Strengths, Women vs. Men
All people have a unique combination of talents, knowledge and skills – strengths – that they use every day to do their work, achieve their goals and interact with others. Gallup has been studying the science of strengths for five decades. It has accumulated data from more than 14 million individuals worldwide who have completed the Clifton Strengths assessment. Source: … [Read more...]
Office toxicity can overwhelm you
If you are always on the listening end of the venting during the ever-present office bitch sessions, these authors offer perspective. They speak to the emotional toil the toxic handlers experience and suggest reframing the discussion. Source: Science of Us, December 6, 2016. In a terribly unsurprising finding, their research suggests that people in these roles “frequently … [Read more...]
AVMA report says veterinarian market still robust
The 2016 AVMA Report on the Market for Veterinarians, released in late October examined these categories: Employment, unemployment, and underemployment Income, present value of the veterinary degree Causes of negative well-being: debt, job/career satisfaction and income Expenditure patterns Burnout scores Health Source: Veterinary Practice News, November … [Read more...]
Commit to really listening
We are more distracted than ever. Whether you are a veterinarian, retail associate, hospital staff member or sales representative, listening skills take effort and development. Too often, we get so busy or pushed that even skilled listeners just go through the motions. Dr. Moffett shares how to manage listening. Source: Veterinary Team Brief, April 2015. Genuinely listening … [Read more...]
Leadership myths muddy results
There is money to be made in the field of leadership and thus leadership is taking on an almost mystical mantle with words such as genuine, authentic and so on. We have strayed far afield from the base definition of leadership: the skill or ability to influence willing followers to achieve a desired result. Source: LinkedIn Pulse, November 19, 2016. The Marine Corps taught … [Read more...]
You’re probably a bad listener
Most people don’t think that they’re bad listeners — but they are. Are you? The first and most important step in overcoming bad listening habits is to become more aware of them. Source: Bottom Line Personal, September 15, 2016. Roger Flax, PhD, shares nine common bad listening habits, plus strategies for becoming a great listener. INSIGHTS: We especially liked how Dr. Flax … [Read more...]
13 things the mentally strong DON’T do
Whether applying to your personal, volunteer or professional life, Amy Morin’s list of things not-to-do can help us unlock our full potential. She says, “…letting go of the bad habits helps you work smarter, not harder.” Source: Veterinary Practice News, December 2016, page 33. We all have the ability to build up our mental toughness. Here are 13 things mentally tough … [Read more...]
Approach conversations from your customer’s point of view
As veterinary professionals, we understand the importance of compliance and are committed to achieving that goal with every customer. Unfortunately, that perspective is often the biggest barrier to achieving our goal. Approaching these conversations from our customer’s point of view, rather than our own, will yield greater results. Source: Vet-Advantage, Livestock Edition, … [Read more...]
I screwed up!
Wouldn’t we like to hear an admission of failure instead of excuses more often? According to Justin Grady, most of us are failure hypocrites. Justin claims to be a complete failure, out of which he cultivates creativity and helps others do the same. He speaks to leaders and failures. From our perspective, any animal health pro is a leader when interacting with an animal owner. … [Read more...]
Leaders have a responsibility to stay healthy
Effective leaders realize they have an awesome responsibility and sometimes that burden can lead to burnout or leadership fatigue. Being able to sustain your effectiveness is essential to your success, your team and your organization’s success. The tips presented here to help avoid work burnout could be critical components that ensure your well-being. Source: Forbes, … [Read more...]
4 types of ineffective apologies
Busy workplaces often build intense dynamics that make it easy to say or do something untoward to colleagues, employees or even customers. Sometimes difficult, offering an effective apology is a workplace skill we all must develop. Sincere apologies show that you value relationships and other points of view. Source: Harvard Business Review, November 25, 2016. Many people … [Read more...]
Drs. Blach and Clark, tips for healthier practices
Is My Practice Healthy? is a practice development commitment from Edward L. Blach, DVM, MS, MBA, and Andrew R. Clark, DVM, MBA. Each week, they write tips and commentary in a platform designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about veterinary practice management and industry economics. Our team at AHD … [Read more...]
Leaders have flaws, too
Even the most brilliant leaders have flaws. The story of Civil Water General Stonewall Jackson, an extremely effective battlefield strategist, illustrates how flaws limit the potential of even the best leaders. Source: War History Online, October 30, 2016. Yet despite all these faults, Jackson played a vital role in the Confederate army and is rightly remembered as a … [Read more...]
Leave the work stress behind
Animal health pros frequently allow work stress to become home stress, often at the expense of families, relationships and our own health. Jackie Coleman and John Coleman share five tips for keeping work stress from becoming home stress: Confine your work to particular times and locations Develop good mobile device habits Establish a good support network Have an … [Read more...]
Vetted looks at tomorrow’s vet med
See the futurist views of veterinary industry specialists in these areas: The topic of cancer Critical care on another level A retrospective on the fantastic fate of feline medicine Dentistry The prominence of public health A vital future, with one caveat – student debt vs. salary potential Destiny of dermatology Source: Vetted, October 14, 2016. Stop … [Read more...]
Unlearning, not learning, is a real challenge
Many of us have experienced unlearning after buying a different automobile. The new key works differently, the gearshift is now on the column or the windows are controlled by a button not a crank handle. Mark Bonchek suggests that learning organizations have focused incorrectly. The problem isn’t learning: it’s unlearning. In every aspect of business, we are operating with … [Read more...]
Win the talent war with effective coaching
Developing talent in newly hired veterinary school graduates has long been a primary requirement in practice success. Mentoring a new graduate is challenging and often does not follow a defined plan. Magdalena Mook asserts that developing a strong coaching culture across all employee strata is an important element of retention and competitiveness. Source: Human Resource … [Read more...]
Develop effective elevator pitches
Presenting yourself effectively is an important skill. Whether networking, interviewing for a job or meeting with clients, being able to concisely communicate what you do is a critical success skill. Source: Personal Branding Blog, November 3, 2016. Outplacement organizations tell clients that in order to be prepared for different kinds of circumstances; they must have both … [Read more...]
Workplace mood management starts early
Paying attention to the morning moods of your employees can pay dividends, according to Nancy Rothbard, Professor of Management at the Wharton School, University of Pennsylvania. A recent research effort showed employees who started out each day happy or calm usually stayed that way throughout the day. Interacting with customers tended to further enhance their mood. Source: … [Read more...]
Emotional agility can help you at work and in life
Emotional agility is the ability to be with yourself in a way that is courageous and curious and compassionate, says Susan David, PhD. But in a fast-paced world, we often get derailed or stuck. She says the things that we are upset about or angry about often contain information of what’s of value. People will often push these emotions and, with them, the learning … [Read more...]
Being nice wins
The nastiness of this year’s Presidential campaign is often excused by observing that “politics is a contact sport.” Plus, reality shows with the highest ratings seem to involve the nastiest people. Despite society’s current love affair with verbal thuggery, research proves you can win while being nice and you can disagree without being disagreeable. Source: Wall Street … [Read more...]
Being helpful at work can make you worse at your job
The title seems to fly in the face of logic. But University of Florida business professor Klodiana Lanaj recently outlined a major downside to this approach. Helping your colleagues is exhausting. In two recently published studies she and her colleagues discovered that helpfulness at work is something of a tightrope walk: It can boost your energy, but it can also leave you … [Read more...]
Being bold and making tough decisions
LaRae Quy was an FBI undercover and counterintelligence agent for 24 years. She is the author of “Secrets of a Strong Mind” and “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths.” She says, “It’s no secret that business and life are not as simple as they were, either. Executives, business owners and entrepreneurs need to take a bold … [Read more...]
Providing corrective feedback correctly
Providing corrective feedback is challenging but it becomes more difficult when it gets emotional. Defensiveness, crying or yelling create an environment that most would rather avoid. However, it is part of the real world. So, tips on handling these types of situations are helpful. Source: LinkedIn Pulse, September 22, 2016. Remember the “why.” Focus on all the good reasons … [Read more...]
Warmth and competence critical to first impressions
When you put people into decision-making mode they are being influenced by logic and emotion. Additionally, the bigger the decision, the more emotion influences the final outcome. So, very often your technical competence as a DVM or vet tech will work against you when dealing with increasing customer compliance. Source: Business Insider, January 16, 2016. If someone you're … [Read more...]
Understanding accountability
Accountable. The word conjures up visions of bad annual reviews, pink slips, punishment or harder work. Jonathan Raymond suggests thinking about accountability in five steps: The mention The invitation The conversation The boundary The limit Source: Harvard Business Review, October 13, 2016. At work as in life, we all need the people who care about us to … [Read more...]