Commentary
David Nield’s article landed in my inbox at the perfect moment: 55 minutes into a failed attempt to reach a human being at my bank. In that span, I encountered spam calls, phishing emails and a chatbot stuck in an endless loop. The actual fix took under five minutes once I reached a banker. If this is progress, it’s no wonder nearly half of Gen Z adults say technology feels more frustrating than helpful.
Article
An NBC News survey reveals that nearly half of Gen Z adults in the U.S. express a desire to live in the past, citing dissatisfaction with modern technology, writes David Nield. Modern technology and its trappings such as AI, subscriptions, data tracking and algorithm-driven apps is having an impact. Nearly half of Gen Z adults (aged 18-29) in the U.S. would rather live back in the 1990s and early 2000s, than the present day.
Source: Tech Radar, April 24, 2026. Link.
INSIGHTS: During the 1990s and 2000s, the use of technology began eliminating the human costs of serving customers. Self-service Q&As, video tutorials and more separated people from businesses’ customer service professionals. If our industry’s youngest animal owners are frustrated with their tech-enabled experiences as Nield reports, then returning to staffing professionals to help people is logical.
Image: Link.
Leave a Reply