Negotiations are a part of professional life whether you’re a veterinarian, a marketer, a salesperson or even a farmer. Top Producer’s Sara Schafer brings together the advice of three negotiators who offer worthwhile tips to use when negotiating anything you can imagine. Source: AgWeb, October 10, 2016. 'When people get in the heat of the moment during a negotiation, they … [Read more...]
Be confident. People will notice.
True confidence has a look all its own. We sense it and see it in people from all walks of life. As Dr. Travis Bradberry points out, truly confident people always have the upper hand. Plus, confidence is something that can learned. He offers nine habits we can emulate to strengthen our confidence. Source: LinkedIn Pulse, October 5 2016. Ford’s notion that your mentality has … [Read more...]
Talking politics at work is tricky
We’re often advised – with good reason – not to talk politics at the office. Yet, political topics are sometimes unavoidable. Here are four good tips to ensure the conversation doesn’t end in disaster. Source: Harvard Business Review, September 30, 2016. However strong your views are, you don’t want to alienate your coworkers. Here are some strategies for having a tactful, … [Read more...]
Remember names with practice
Remembering names can be a challenge. Some remember faces, but struggle to put names with them. Still others seem to always know the person and name. Nicolas Cole shares his name recall strategy which is basically conscious repetition to affect short term memory. Source: Inc., September 27, 2016. What makes remembering someone's name so hard? Well, it's usually because … [Read more...]
Debate sparks help for interruptions
Trying to have a conversation these days is a challenge. Interruptions seem constant. The recent presidential debate is a prime example. Interruptions are familiar behavior on sports and news panels, in the workplace and at home. The question is, how do you even talk to someone who won’t let you get a word in or finish a pair of sentences? Source: Science of US, September … [Read more...]
Kick your inner critic in the pants
In the post Self-talk is worth understanding, we offered two resources to address the inner self-talk that sometimes occupies and weakens our thinking. Dan Rockwell assertively approaches this topic by giving the inner critic a persona. He says, “Your inner critic believes you’re a failure and wants you to stay that way.” Various resources state humans have as many as 70,000 … [Read more...]
Self-talk is worth understanding
The responses to information about managing ourselves, teams and relationships continue to top the list of most-read posts at AHD. Bob Stahl explains how paying attention to your internal dialogue can free you from you self-doubt and help you become familiar with your own personal brand of autopilot. Source: Mindful, September 12, 2016. When you begin to bring mindfulness … [Read more...]
DVMs lie to themselves
Veterinarians lie to themselves, according to Dr. Andy Roark. He says, “There’s one particular lie that undermines the way we practice, communicate and provide patient care. It affects how we educate veterinarians and how we operate our clinics.” Here’s the lie: If we just tell average pet owners what’s best for their pets, they’ll do it. Source: Dr. Andy Roark, August 27, … [Read more...]
5 tips to help you negotiate with liars
Research tells us that people tell one or two lies every day. Additional studies report that half of negotiators will lie when they have motive and opportunity. Even more studies tell us we can only correctly identify lies about half the time. Fortunately, scientific examination tells us that we can conduct conversations in ways that make it difficult for our counterparts to … [Read more...]
Find out if you’re a jerk
We don’t typically ask ourselves, “Am I jerk?” That’s because most people tend to know themselves relatively well. We know if we’re talkative or quiet. We know if we’re creative. Yet, we don’t yet have a full understanding of jerkitude. There is no scientific designation that matches the range of the application of the term “jerk.” It’s hard to determine if the guy who cuts in … [Read more...]
Real empathy is not about you
In our self-centered society, empathy seems like an outdated concept. Even caring individuals often get it wrong when trying to be empathetic to another’s situation. Genuine empathy is difficult because it is all about the other person – not you. Source: Gordon Tredgold, August 1, 2016. This is something that I still struggle with because as a confident person when I put … [Read more...]
National Wellness Week in progress
National Wellness Week wraps up this Saturday. It was launched to inspire individuals and communities to incorporate the eight dimensions of wellness into their lives. Substance Abuse and Mental Health Services Administration supports embracing these dimensions — emotional, environmental, financial, intellectual, occupational, physical, social and spiritual — to achieve … [Read more...]
Smiling depression is real
A subscriber sent this and commented, “This goes along with all the talk of suicide in our industry.” Smiling depression includes appearing happy to others and smiling through pain, keeping inner turmoil hidden. It is a recognized depressive disorder with atypical symptoms. As a result, many don’t know they’re depressed and don’t seek help. People with smiling depression are … [Read more...]
Expressing gratitude – it’s not about you
When we express our gratitude to others, we tend to talk about ourselves. Instead, we should think about our benefactors. When we get help, it is common to talk about how the favor made us feel. But expressing gratitude shouldn’t be about you. Thanking someone who helps you keeps them interested and invested in having a long-term relationship with you. It makes their time, … [Read more...]
Peer pressure and your beer of choice
Just for fun! Wharton professor Jonah Berger’s new book, Invisible Influence, is about the unseen ways the people around you shape your behavior. The beer anecdote is a brief rundown of a study conducted at a brewery by consumer psychologists Dan Ariely and Jonathan Levav. They argue with their paper that people are highly motivated to signal their uniqueness, even when it … [Read more...]
17 meaningless things the worst bosses say
Repeating platitudes, especially as a superior, shows you’re lazy in words and actions. These 17 examples show how not to lean on useless phrases. Source: Inc., September 1, 2016. 5. 'We're experiencing a paradigm shift.' Actually, we're experiencing a change you don't know how to deal with and "paradigm shift" sounds a lot better than "I have no idea what the (heck) is … [Read more...]
Beat the afternoon slump
We often reach for caffeine to get through a mid-afternoon slowdown most of us experience. This afternoon slump is a real, biological phenomenon. It’s a sign your internal clock—fluctuations in energy and body temperature regulated by our circadian rhythms—is running on time. Here are five ways to bounce back. We would add one more: 6) Hydrate with water. Source: Mindful, … [Read more...]
Create a common goal
In last week’s Bulletin, we shared nine common mistakes leaders make when starting difficult or important conversations. We promised you a better way this week. Consider that your listener is there to make a decision. If you are there to get a decision, you both have something in common before the first word is spoken. Source: evancarmichael.com, February 6, 2012. When the … [Read more...]
Human-animal bond helps with empty nest syndrome
Facing an empty nest at home, author and mother Ashley Collins shares her experience and realizations of how her horse is part of her emotional support network. She also acknowledges how the family dog reacts to college preparations taking place in the home. This article supports the increasing discussions about the human-animal bond and one-health initiatives. Source: Horse … [Read more...]
Where to look, how to stand and what to do with your hands
Make eye contact. Keep your hands out of your pockets. Find balance between stiffness and fidgeting. Practice good posture. These are among tips experts give for improved communication. In conversation, "pretend your eyes are glued to your conversation partner's with sticky, warm taffy," Leil Lowndes, says. Source: Business Insider, August 20, 2016. Here are six body … [Read more...]
Get off the soap box
Soapboxing, is a term stemming from an era when a person would literally stand on a soapbox crate as a stage and scream to the world that he or she knew the right way — the only way — to do anything. Soapboxers tend to be utterly convinced that his or her view is the only view — and vocalizes it. They can destroy the rapport of an otherwise well-aligned group. Here are some … [Read more...]
First impressions count
Conversations designed to influence others often fail because of the way they begin. How you open the interaction, especially a potentially difficult or important one, has everything to do with how the other person responds. So, it is important to consider some of the mistakes leaders make when they attempt to gain buy-in and commitment. Source: Dialogue Works, August 28, … [Read more...]
Introversion, the veterinary edition
Dean Scott, DVM, discusses the challenges of introversion versus extroversion from the veterinarians’ perspective. Introverts are naturally quiet and internalized; behaviors that extroverts may interpret as signs of aloofness or arrogance. Introvert’s interactions with people are draining. They also exert a lot of energy pretending to be an extrovert. I read once that if the … [Read more...]
What’s trending at Animal Health Digest
Every market creates its version of the top five or 10 list. Our Animal Health Digest team uses views and clicks to understand what our subscribers read. The results shape the focus of what we “read for animal health professionals.” AHD is a free service for all levels of personnel in our industry. The AHD Bulletin is published weekly and delivered on Thursdays via email. We … [Read more...]
Mitigate mistakes
Tracy Dowdy, CVPM, discusses prevention and management of the inevitable mistakes that happen, particularly in a fast-paced veterinary practice. Creating a better working environment for team members and clients includes these actions: Ensure the practice does as much as possible to help team members avoid making wrong decisions or acting inappropriately Acknowledge … [Read more...]
Type A designation to go up in smoke?
In the category of “WHAT?” we offer this piece on how the origin of Type A personalities has research funding origins from tobacco companies. As the old saying goes, “put that in your pipe and smoke it.” Source: Science of US, August 22, 2016. Detail-oriented as they are, the Type A’s among us may be interested to know three curious facts concerning the origin story of … [Read more...]
How to have a great one-on-one
Often there’s a problem that needs discussing, but your boss always seems too busy. So, you keep it quiet and hope it goes away. Sound familiar? Without regular one-on-ones, team members' work might be overlooked and development opportunities forgotten. Other workplace problems, such as team disputes or mistakes, could also get ignored. Good one-on-ones are the cornerstone of … [Read more...]
Are you really listening?
“They’re not listening to me.” This is one of the more common complaints I hear when working with individuals and groups to enhance their communication and leadership skills. Listening to be polite, listening to respond or listening just to let them vent, are just a few of the reasons for the breakdown in communication today. Source: Vet Advantage: June, 2016. Respecting … [Read more...]
Self-awareness key to improvement
Working in the leadership development industry for more than 25 years, I have found that unconscious incompetence is the starting point for most positive interventions. We often get in our own way and have no idea that we are the problem. So, this article attracted my attention. Source: Source: LinkedIn Pulse, July 20, 2016. Self-awareness, one of the four key components of … [Read more...]
Minimize distractions
The Mind Tools editorial team offers the 10 most common distractions faced at work and examines strategies for managing or eliminating them. Implementing these measures should mean that you, and your team members, get more done. Source: Mind Tools, August 2, 2016 via newsletter. Dr. Gloria Mark, Professor of Informatics at the University of California, Irvine, says that … [Read more...]