Stacy Pursell shares wisdom from one of her clients in this post. She warns against complacency and reminds readers that employers take care of themselves first. Her guidance her to “act rather than react” is good counsel. Source: Career Corner, LinkedIn, November 17, 2025. Link. Instead of being told what the next step will be in my career by my current company, I’m … [Read more...]
5 models to make delegation easier, more effective
Delegation isn’t about giving work away. It’s about creating a system where your team can perform without constant supervision, writes Terry McDougall, PCC, MBA. She shares five proven models that make delegation more effective and less stressful. Note the infographic explaining them. Source: Terry McDougall, LinkedIn, October 14, 2025. Link. The best leaders don’t hoard … [Read more...]
What’s covered and what’s not in veterinary clinic cyber insurance
Cyber insurance is no longer optional, writes Clint Latham, JD. It is a critical tool for protecting operations, safeguarding client trust, and ensuring your clinic stays open when hackers strike. According to AVMA Trust data, more than 11,000 veterinary clinics are hit by cyberattacks annually, and the average insurance claim runs to $135,000. Despite those numbers, most … [Read more...]
Unreturned phone calls can cost you more than $50,000 a year
Commentary Unreturned calls are far from harmless. They’re lost revenue. When you don’t respond, you signal “not now” to a client or prospect who may never call again. Plus, if an existing client referred the caller, you lost the opportunity and embarrassed your promoter. In a time of declining vet visits and new clients <Link>, Teri Leggett reminds us of the … [Read more...]
Innovation is a state of mind. 2025 Veterinary Innovation Summit overview.
We selected Gene O’Neill’s insights from the recent Veterinary Innovation Summit <Link> from the many postings shared by attendees. He shares perspectives on big issues that are critically important to move our industry forward and demonstrate the true value of veterinary medicine. Source: Gene O'Neill, LinkedIn, September 12, 2025. Link. O’Neill summarized four major … [Read more...]
Perfect ag students no longer exist. It’s not a bad thing.
The pipeline is breaking. For years, agricultural and animal health companies could hire “perfect ag students” straight from graduation. Not anymore. The shortage is such that some universities are considering remedial tracks to bring ag students to a workable starting point. Kim Rounds, a potential hirer of perfect ag students, warns this trend is accelerating fast—and argues … [Read more...]
A customer is a transaction. A client is a relationship.
In Mike Figliuolo’s article, “11 Commandments of Outstanding Client Service,” he emphasizes moving from having customers to having clients, solve versus sell, and being on time. It’s a good reminder for animal health pros at all levels and worth reviewing. Source: thoughtLEADERS, LLC, LinkedIn, August 27, 2025. Link. … [Read more...]
Doing pet telehealth right isn’t optional; it’s essential
Complimentary Content Telehealth should support, not compete with, local veterinarians, writes Deb Leon, founder and CEO of whiskerDocs. She asserts that the best systems relieve pressure on clinics, help triage smartly and improve access without undermining the critical role of in-person exams. Warning of the risks from cutting corners as the services grow, she outlines why … [Read more...]
Team successes dependent on emotional intelligence (video)
Some teams are superb; harmonious, efficient and high performing. Others get bogged down by bickering and missed opportunities and suffer poor outcomes, shares Daniel Goleman. What makes the difference? A team’s level of emotional intelligence and a set of emotionally intelligent norms. Source: LinkedIn, July 23, 2025. Link. Dr. Vanessa Druskat on TedX [15:51] … [Read more...]
Worth a Glance – July 23, 2025
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 17, 2025. Link. Most read posts from July 17, 2025 AHD Bulletin – ½ of moms in sandwich generation left jobs due to caregiving roles. Link. Above all else, Integrity. Link. Longhorned ticks here to stay. Let’s review. Link. Applying the kitten checklist. Link. Cat panting. A concern or not? … [Read more...]
Neuroscience and perspective
Most people think reality is shaped by events, but it’s shaped by how those events are explained. Why does this matter? Because the stories people tell themselves shape the actions they take. Source: LinkedIn, June 13, 2025. Link. When setbacks are explained as permanent, pervasive, and personal, motivation disappears. But when reframed as temporary, isolated, and external, … [Read more...]
Every team problem is a trust problem in disguise
Sometimes a picture is sufficient. We discovered Kavit Haria’s post and share it as linked below and with a pdf of the graphic to use as a poster. Trust is built fast when you lead with integrity, says Haria. The post is targeted to leaders but the 8 habits he shares to build it are important for every team member. Source: Jay Shetty Certification School, LinkedIn, May … [Read more...]
Being present
When communicating in-person, more than 90 percent of the message is in something other than the words used. Pay more attention to how something is said rather than focusing on what is said. Source: LinkedIn, April 23, 2025. Link. When someone feels seen and understood, not just heard, they're more likely to trust, engage, and respond. Be interested in others and others … [Read more...]
NAPHIA’s 2025 State of the Industry Highlights Report
Commentary There is a lot to digest in this 2025 report from NAPHIA for those interested in numbers*. In 2024, the overall penetration rate for pet insurance in the U.S. marketplace reached 3.92 percent (based on the population of 163.5 million pets). The top claims paid by dog or cat breed and the most common medical conditions are interesting. Source: NAPHIA, LinkedIn, … [Read more...]
Three 3 rules of three for successful communications
When you convey information, don’t rattle off a list of 47 things the listener must understand. All good things come in threes, writes Mike Figliuolos. Communicating in threes like “stop, look, and listen” from childhood makes remembering easier. Source: thoughtLEADERS, LLC®, LinkedIn, May 7, 2025. Link. Threes work. They’ll help your communications. They’ll make your ideas … [Read more...]
Your brand
The most iconic companies—Nike, Apple, Harley-Davidson—rarely talk about themselves. Instead, they talk about what they believe. Source: LinkedIn, April 16, 2025. Link. Powerful brands don’t rely on aesthetics, they rely on emotion, writes René Rodriguez. Branding is how your customers feel about themselves when they engage with your brand.” INSIGHTS: Branding is the story … [Read more...]
New guide to choosing a pet boarding facility
Choosing a pet boarding facility can be difficult. Social media reviews help identify potential problem locations, but having a strategic approach to choices is beneficial. Jenifer Chatfield, DVM, Dipl. ACZM, Dipl. ACVPM, has created a guide to choosing a pet boarding facility. The information in the Guide arms pet lovers with questions to ask and red flags and green flags … [Read more...]
Rendering important in today’s pet food supply chain
The research arm of North American Renderers Association, in partnership with IFEEDER, AFIA and the Pet Food Institute, released new research highlighting the essential use rendered ingredients have in pet food. In 2024, the U.S. pet food industry reached $51.7 billion in sales and produced 9.8 million tons of pet food. More than 600 safe, nutritious ingredients included over 4 … [Read more...]
Don’t assume, check to be sure
Every communication in your practice tells your story. Is that how you want your practice to be perceived? If you don’t share your story, people will fill in the gaps with assumptions that may not be accurate, writes René Rodriguez. He shares tips that can help you and your team create a better picture. Source: René Rodriguez, LinkedIn, March 13, 2025. Link. By refining … [Read more...]
Stress and performance
Not always negative … the right kind of stress . . . controlled and purposeful . . . can be a powerful tool for growth, performance and resilience. Source: René Rodriguez, LinkedIn, March 5, 2025. Link. The key to thriving under pressure is finding the optimal level of stress that pushes performance without triggering the negative effects of overwhelm.” - René … [Read more...]
Cats need a space, not just a corner
Cats naturally separate essential activities. When owners centralize everything in a “cat corner,” it is not natural and can create stress. By spreading resources, cats in multi-cat homes can eat, drink and eliminate without feeling threatened or restricted, reducing stress and promoting a healthier, more balanced living environment. Source: Project Ginger, LinkedIn, March … [Read more...]
Cornell grad student shares guide to understanding ChatGPT in 5 minutes
Complimentary Content ChatGPT is a tool with seemingly limitless potential, but like any tool, its value depends on how you use it, says Jeremiah Pouncy. He says the best way to unlock the full potential of ChatGPT is through trial and error. Source: Bruce L. Truman, MBA, LinkedIn, February 1, 2025. Link. ChatGPT is about experimenting, learning, and exploring new ways to … [Read more...]
Making the case for clinical obesity versus obesity in veterinary medicine
Veterinary medicine has the opportunity to avoid many mistakes human obesity medicine has encountered over the past three decades, including those related to nomenclature and communication strategies, writes Ernie Ward, DVM. By adding the modifier "clinical," healthcare professionals can also distinguish "obesity" from "fatness" and other stigmatizing terms. Source: Ernie … [Read more...]
Fecal water syndrome is not the same as diarrhea (infographic)
FWS is a condition where horses pass both solid and liquid material during defecation. It is likely not as severe as diarrhea but equally frustrating for horses and their owners. FWS management typically focuses on dietary management and stress reduction on a horse-by-horse basis. The infographic shared in the post is a helpful tool for veterinary teams to use to educate horse … [Read more...]
Managing your own expectations
New products in a clinic cause excitement. However, your clients may not express the same enthusiasm. So, managing expectations is important for every team member. Source: LinkedIn, December 9, 2024. Link. … [Read more...]
Coughing dogs: the why and how to prevent it
Complimentary Sponsored Content As holiday boarding season approaches, Jenifer Chatfield, DVM, Dipl. ACZM, Dipl. ACVPM, is presenting a webinar for pet care professionals at boarding facilities, doggie day cares and groomers on how to prevent respiratory illness in dogs at their locations. She’ll also discuss what causes canine respiratory disease complex in dogs and … [Read more...]
A priest, a drunk and a business leader meet and . . .
Regardless of your age or station in it, self-reflection is an important tool at any point in this journey we call life. Source: LinkedIn, August 28, 2024. Link. I’m good friends with the guy who looks back at me from the mirror. INSIGHTS: “One day at a time,” asserts Bill Treasurer, relating his own story of the good Bill, the bad Bill and the better Bill. … [Read more...]
Dr. Jen the vet to provide canine leptospirosis updates, recommendations
Complimentary Content A new, blended PACCC educational series webinar series is designed for veterinarians, veterinary technicians, petcare and pet services professionals. The series supports the Professional Animal Care Certification Council’s objectives to bring independent testing and certification to the pet care services industry. Source: Dr. Jen the vet, LinkedIn, … [Read more...]
10 visuals that could transform your mindset (illustration slides)
A post by Rob Dance with illustrations by Pejman Milani caught our eyes. Dance’s comments, along with the slides, are good reminders to consider setbacks, priorities and your personal development. Source: Rob Dance, LinkedIn, August 2024. Link. … [Read more...]
Worth a Glance – July 26, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 18, 2024. Link. Most read post(s) from July 18th AHD Bulletin – Facing declining interest in vet practice ownership. Link. Zoonotic web exposes complexity of disease transmission. Link. Biosecurity planning for secure beef supply. Link. ===================================== Managing equine … [Read more...]