When communicating in-person, more than 90 percent of the message is in something other than the words used. Pay more attention to how something is said rather than focusing on what is said. Source: LinkedIn, April 23, 2025. Link. When someone feels seen and understood, not just heard, they're more likely to trust, engage, and respond. Be interested in others and others … [Read more...]
NAPHIA’s 2025 State of the Industry Highlights Report
Commentary There is a lot to digest in this 2025 report from NAPHIA for those interested in numbers*. In 2024, the overall penetration rate for pet insurance in the U.S. marketplace reached 3.92 percent (based on the population of 163.5 million pets). The top claims paid by dog or cat breed and the most common medical conditions are interesting. Source: NAPHIA, LinkedIn, … [Read more...]
Three 3 rules of three for successful communications
When you convey information, don’t rattle off a list of 47 things the listener must understand. All good things come in threes, writes Mike Figliuolos. Communicating in threes like “stop, look, and listen” from childhood makes remembering easier. Source: thoughtLEADERS, LLC®, LinkedIn, May 7, 2025. Link. Threes work. They’ll help your communications. They’ll make your ideas … [Read more...]
Your brand
The most iconic companies—Nike, Apple, Harley-Davidson—rarely talk about themselves. Instead, they talk about what they believe. Source: LinkedIn, April 16, 2025. Link. Powerful brands don’t rely on aesthetics, they rely on emotion, writes René Rodriguez. Branding is how your customers feel about themselves when they engage with your brand.” INSIGHTS: Branding is the story … [Read more...]
New guide to choosing a pet boarding facility
Choosing a pet boarding facility can be difficult. Social media reviews help identify potential problem locations, but having a strategic approach to choices is beneficial. Jenifer Chatfield, DVM, Dipl. ACZM, Dipl. ACVPM, has created a guide to choosing a pet boarding facility. The information in the Guide arms pet lovers with questions to ask and red flags and green flags … [Read more...]
Rendering important in today’s pet food supply chain
The research arm of North American Renderers Association, in partnership with IFEEDER, AFIA and the Pet Food Institute, released new research highlighting the essential use rendered ingredients have in pet food. In 2024, the U.S. pet food industry reached $51.7 billion in sales and produced 9.8 million tons of pet food. More than 600 safe, nutritious ingredients included over 4 … [Read more...]
Don’t assume, check to be sure
Every communication in your practice tells your story. Is that how you want your practice to be perceived? If you don’t share your story, people will fill in the gaps with assumptions that may not be accurate, writes René Rodriguez. He shares tips that can help you and your team create a better picture. Source: René Rodriguez, LinkedIn, March 13, 2025. Link. By refining … [Read more...]
Stress and performance
Not always negative … the right kind of stress . . . controlled and purposeful . . . can be a powerful tool for growth, performance and resilience. Source: René Rodriguez, LinkedIn, March 5, 2025. Link. The key to thriving under pressure is finding the optimal level of stress that pushes performance without triggering the negative effects of overwhelm.” - René … [Read more...]
Cats need a space, not just a corner
Cats naturally separate essential activities. When owners centralize everything in a “cat corner,” it is not natural and can create stress. By spreading resources, cats in multi-cat homes can eat, drink and eliminate without feeling threatened or restricted, reducing stress and promoting a healthier, more balanced living environment. Source: Project Ginger, LinkedIn, March … [Read more...]
Cornell grad student shares guide to understanding ChatGPT in 5 minutes
Complimentary Content ChatGPT is a tool with seemingly limitless potential, but like any tool, its value depends on how you use it, says Jeremiah Pouncy. He says the best way to unlock the full potential of ChatGPT is through trial and error. Source: Bruce L. Truman, MBA, LinkedIn, February 1, 2025. Link. ChatGPT is about experimenting, learning, and exploring new ways to … [Read more...]
Making the case for clinical obesity versus obesity in veterinary medicine
Veterinary medicine has the opportunity to avoid many mistakes human obesity medicine has encountered over the past three decades, including those related to nomenclature and communication strategies, writes Ernie Ward, DVM. By adding the modifier "clinical," healthcare professionals can also distinguish "obesity" from "fatness" and other stigmatizing terms. Source: Ernie … [Read more...]
Fecal water syndrome is not the same as diarrhea (infographic)
FWS is a condition where horses pass both solid and liquid material during defecation. It is likely not as severe as diarrhea but equally frustrating for horses and their owners. FWS management typically focuses on dietary management and stress reduction on a horse-by-horse basis. The infographic shared in the post is a helpful tool for veterinary teams to use to educate horse … [Read more...]
Managing your own expectations
New products in a clinic cause excitement. However, your clients may not express the same enthusiasm. So, managing expectations is important for every team member. Source: LinkedIn, December 9, 2024. Link. … [Read more...]
Coughing dogs: the why and how to prevent it
Complimentary Sponsored Content As holiday boarding season approaches, Jenifer Chatfield, DVM, Dipl. ACZM, Dipl. ACVPM, is presenting a webinar for pet care professionals at boarding facilities, doggie day cares and groomers on how to prevent respiratory illness in dogs at their locations. She’ll also discuss what causes canine respiratory disease complex in dogs and … [Read more...]
A priest, a drunk and a business leader meet and . . .
Regardless of your age or station in it, self-reflection is an important tool at any point in this journey we call life. Source: LinkedIn, August 28, 2024. Link. I’m good friends with the guy who looks back at me from the mirror. INSIGHTS: “One day at a time,” asserts Bill Treasurer, relating his own story of the good Bill, the bad Bill and the better Bill. … [Read more...]
Dr. Jen the vet to provide canine leptospirosis updates, recommendations
Complimentary Content A new, blended PACCC educational series webinar series is designed for veterinarians, veterinary technicians, petcare and pet services professionals. The series supports the Professional Animal Care Certification Council’s objectives to bring independent testing and certification to the pet care services industry. Source: Dr. Jen the vet, LinkedIn, … [Read more...]
10 visuals that could transform your mindset (illustration slides)
A post by Rob Dance with illustrations by Pejman Milani caught our eyes. Dance’s comments, along with the slides, are good reminders to consider setbacks, priorities and your personal development. Source: Rob Dance, LinkedIn, August 2024. Link. … [Read more...]
Worth a Glance – July 26, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 18, 2024. Link. Most read post(s) from July 18th AHD Bulletin – Facing declining interest in vet practice ownership. Link. Zoonotic web exposes complexity of disease transmission. Link. Biosecurity planning for secure beef supply. Link. ===================================== Managing equine … [Read more...]
Animal health pros really DO matter
Getting caught up in the minutia of our daily animal health activities and checklists is easy. Swine flu, foot-and-mouth, CWD, HPAI, leptospirosis, tickborne diseases and more can create havoc for animals, the food supply and potentially our lives. As we return to our efforts from the Independence Day holiday and dive into 3-Q-2024, this graphic is a stark reminder of the core … [Read more...]
Upcoming industry conversations scheduled at The Bridge Club
Register to join The Bridge Club at no charge during these upcoming conversations: Understanding title protection for veterinary technicians, Zoom, April 24, 2024, 7:00 p.m. to 8:00 p.m. CDT. <Link to register> Revolutionizing veterinary education, May 02, 2024, 7:00 p.m to 8:00 p.m. CDT. <Link to register> Source: The Bridge Club, LinkedIn. <Link> … [Read more...]
The role of technology in reducing stress for cats in veterinary medicine
Innovative solutions are emerging to minimize stress and create a more comfortable experience for cats during veterinary visits writes Craig Wallace. He shares the potential of incorporating telemedicine, AI, calming interventions, and other innovative solutions. With these, veterinary professionals can create a more compassionate and stress-free environment for cats, … [Read more...]
Consistent ordinary produces extraordinary
What a leader does every day may seem ordinary, but ordinary things done consistently are what it takes to be extraordinary. Source: Linkedin, February 5, 2024. Link. You have not had it easy. You have experienced setbacks, barriers, and people who were not on your side. Consistent focused persistence yields results.” – P.T. Malone … [Read more...]
Vaccine hesitancy in pets: A look at adverse event rates
Vaccine hesitancy among pet owners is a concern for people and pets alike, especially if it results in reduced rabies vaccination coverage writes J. Scott Weese, DVM, DACVIM. He also acknowledges that concerns about adverse events are real but ultimately de minimis making the risk:reward worth it. Weese shares results from studies referencing adverse events in dogs and … [Read more...]
Surfactant from bovine lungs keeps premature babies breathing
A colleague shared this post about Bovine Lipid Extract Surfactant, a unique substance made up of fats and proteins found in the lungs of cattle. Most premature human babies are born without enough surfactant in their lung tissues to keep the tiny alveoli from collapsing. BLES works better than any synthetics to date. It has the ability to mimic the complex mixture of proteins … [Read more...]
Telehealth is good for people and pets
Telehealth medicine brings medical resources to people who can’t get to a doctor’s office or hospital. In the same way, veterinary telehealth can bring care to pets whose owners can’t make it to a veterinary clinic. But not in California. Veterinary telehealth is so restricted it is sparingly used for follow-up care or for emergency triage. This editorial by the Los Angeles … [Read more...]
The 5 love languages of cats
Cats offer so many levels of emotion akin to humans, writes John Woolf. They show their affection in a multitude of ways, he says sharing subtilties and five ways cats express affection for owners. Reading a cat is different, to be sure, than reading a dog.” – John Woolf Source: John Woolf, Linkedin, June 26, 2023. Link. The love of a pet is one of the greatest joys a human … [Read more...]
Veterinary Care Logistics announces inaugural Inventory Manager Appreciation Day
Complimentary Content Nominations for the first Inventory Manager of the Year award open on June 7, 2023. Help Nicole spread the word to celebrate the work done by veterinary inventory managers. Inventory management is a crucial element of running a successful veterinary practice and the people in this role deserve a day to be celebrated!” – Nicole Clausen, CSSGB, CCFP, … [Read more...]
Large-scale data breaches can compromise veterinary practices
Complimentary Content Cybersecurity is an ongoing process and not a one-time fix says Clint Latham, JD. He explains how data breaches in other sectors could affect security for veterinarians. The ripple effect of large-scale data breaches poses a significant yet often overlooked threat to the veterinary sector.” – Clint Latham, JD Source: LinkedIn, May 15, 2023. … [Read more...]
Virtual VCPR approved in Arizona!
Arizona Governor Katie Hobbs has signed SB 1503, opening Arizona to a virtual VCPR with safeguards. Arizona pet owners and pets can now access veterinary care wherever they live. Mark L. Cushing, JD, shared the law is expected to take effect in August 2023. Source: Veterinary Virtual Care Association, LinkedIn, May 9, 2023. Link. … [Read more...]
People, power and burnout
Recognizing burnout and taking the steps needed to address it is difficult, especially for leaders. Realizing and acting on our individual mental and emotional limitations is a strength, not a weakness. Source: LinkedIn, January 20, 2023. Link. All too often we see politicians and chief executives who are unwilling to loosen their grasp on power, even when it may well be … [Read more...]