Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 19, 2026. Link. Most read posts from February 19, 2026 AHD Bulletin – Avoiding difficult conversations. Link. Yes, they really do make TV for cats and dogs. Link. Oral care at home helps pets stay healthy. Link. Command respect with your voice. Link. Most employees see their jobs as … [Read more...]
Command respect with your voice
Commentary This is a good reminder video. It is difficult to understand why so many customer service agents are in a hurry to get off the phone, rush at the drive-up window, speed through an inquiry or look you in the eye. The calmest people in the room speak the slowest and the softest. They don’t raise their voices. Volume doesn’t equal presence and speed doesn’t build … [Read more...]
Worth a Glance – February 19, 2026
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 12, 2026. Link. Most read posts from February 12, 2026 AHD Bulletin – 90% of cat owners make winter mistakes. Cats suffer unnoticed. Link. Waiting is not free. Link. How emotional marketing creates moral injury in vet med, pet care. Link. NEW resource strengthens biosecurity practices, … [Read more...]
How emotional marketing creates moral injury in vet med, pet care
Commentary This piece addresses what many animal health pros realize but don’t express. Dr. Alaluf exposes real challenges as consequences of pet owners and marketers positioning animals as children. Here are key elements from his article that make it a must-read. Animals matter deeply. They deserve care, dignity and respect. But pretending they exist outside of … [Read more...]
Worth a Glance – January 29, 2026
Last week’s AHD Bulletin – Animal Health Digest Bulletin, January 22, 2026. Link. Most read posts from January 22, 2026 AHD Bulletin – College women far outnumber men in law, medical, vet schools and it matters. Link. RHDV-2 confirmed in North Carolina. Link. 5 common dog ailments that respond well to laser therapy. Link. PetSmart rolls out omnichannel … [Read more...]
Why more professionals are working through their golden years
Experts say economic pressures and a sense of purpose contribute to shifting ideas around retirement. A study from Morningstar found that approximately 45 percent of American households will run short of money in retirement. Baby boomers, on top of that, have a 52 percent higher risk of experiencing retirement shortfalls than other generations. Taylor Borden shares the … [Read more...]
Holiday stress, a potential medical and behavioral inflection point for pets
Holiday stress reveals behavior concerns in pets that often go unnoticed during normal activities. Family gatherings, schedule changes, fireworks and travel create environments where fear, aggression and separation-related behaviors surface or worsen. Proactive veterinary teams can elevate care during holidays by engaging clients to plan for disruptions and track their pets’ … [Read more...]
Feline Dental Care brochure is new among FVMA resources for cat caregiver
We noticed FVMA’s announcement of their new Feline Dental Care brochure on LinkedIn <Link>. The new brochure comes on the heels of the newly updated Feline Veterinary Medical Association feline oral health and dental guidelines <Link>which provide clarity on early detection, radiography, and pain management. Click the link here to discover an abundance of … [Read more...]
ACVB seeks collaboration with AVMA after shock collar comments stir controversy
American College of Veterinary Behaviorists’ president Lisa Radosta DVM, DACVB, posted a response to recent statements made by American Veterinary Medical Association leadership regarding the use of shock collars to train dogs. She says the peer-reviewed literature is clear; shock collars increase fear, stress and aggression—and they are no more effective than reward-based … [Read more...]
VCPR. Have we got it backwards?
Kudos to Jules Benson, BVSc, and Emily M. Tincher, DVM, for their JAVMA Viewpoint article asserting the need to embrace pet family–centered care to forge a path to more accessible and sustainable veterinary medicine. They ask the question, “What if the VCPR was more CPVR?” Their viewpoint examines the transition from a provider-centered, often medically driven, approach to … [Read more...]
Is corporate veterinary practice really the problem?
Challenging current paradigms about corporate practices, Jennifer Sperry, DVM, wondered if blaming corporate practices are easy scapegoats for deeper challenges in veterinary medicine. She shares her thoughts on positive and limiting leadership and suggests practices adjust to ensure that veterinarians thrive and patients receive exceptional care regardless of … [Read more...]
Veterinary pharmacology news
Kristen Coppock Crossley, MA, provides a review of new products, label extensions, approvals and developments in the pharma pipelines here. Advances in SGLT2 inhibitors, oncology drugs, parasiticides, OA therapies, generics and more are shared. Meghan Herron, DVM, DACVB, FFCV, discusses prioritizing protective treatments and shares which infectious diseases pose the biggest … [Read more...]
No one is more invested in your career than you are
Stacy Pursell shares wisdom from one of her clients in this post. She warns against complacency and reminds readers that employers take care of themselves first. Her guidance her to “act rather than react” is good counsel. Source: Career Corner, LinkedIn, November 17, 2025. Link. Instead of being told what the next step will be in my career by my current company, I’m … [Read more...]
5 models to make delegation easier, more effective
Delegation isn’t about giving work away. It’s about creating a system where your team can perform without constant supervision, writes Terry McDougall, PCC, MBA. She shares five proven models that make delegation more effective and less stressful. Note the infographic explaining them. Source: Terry McDougall, LinkedIn, October 14, 2025. Link. The best leaders don’t hoard … [Read more...]
What’s covered and what’s not in veterinary clinic cyber insurance
Cyber insurance is no longer optional, writes Clint Latham, JD. It is a critical tool for protecting operations, safeguarding client trust, and ensuring your clinic stays open when hackers strike. According to AVMA Trust data, more than 11,000 veterinary clinics are hit by cyberattacks annually, and the average insurance claim runs to $135,000. Despite those numbers, most … [Read more...]
Unreturned phone calls can cost you more than $50,000 a year
Commentary Unreturned calls are far from harmless. They’re lost revenue. When you don’t respond, you signal “not now” to a client or prospect who may never call again. Plus, if an existing client referred the caller, you lost the opportunity and embarrassed your promoter. In a time of declining vet visits and new clients <Link>, Teri Leggett reminds us of the … [Read more...]
Innovation is a state of mind. 2025 Veterinary Innovation Summit overview.
We selected Gene O’Neill’s insights from the recent Veterinary Innovation Summit <Link> from the many postings shared by attendees. He shares perspectives on big issues that are critically important to move our industry forward and demonstrate the true value of veterinary medicine. Source: Gene O'Neill, LinkedIn, September 12, 2025. Link. O’Neill summarized four major … [Read more...]
Perfect ag students no longer exist. It’s not a bad thing.
The pipeline is breaking. For years, agricultural and animal health companies could hire “perfect ag students” straight from graduation. Not anymore. The shortage is such that some universities are considering remedial tracks to bring ag students to a workable starting point. Kim Rounds, a potential hirer of perfect ag students, warns this trend is accelerating fast—and argues … [Read more...]
A customer is a transaction. A client is a relationship.
In Mike Figliuolo’s article, “11 Commandments of Outstanding Client Service,” he emphasizes moving from having customers to having clients, solve versus sell, and being on time. It’s a good reminder for animal health pros at all levels and worth reviewing. Source: thoughtLEADERS, LLC, LinkedIn, August 27, 2025. Link. … [Read more...]
Doing pet telehealth right isn’t optional; it’s essential
Complimentary Content Telehealth should support, not compete with, local veterinarians, writes Deb Leon, founder and CEO of whiskerDocs. She asserts that the best systems relieve pressure on clinics, help triage smartly and improve access without undermining the critical role of in-person exams. Warning of the risks from cutting corners as the services grow, she outlines why … [Read more...]
Team successes dependent on emotional intelligence (video)
Some teams are superb; harmonious, efficient and high performing. Others get bogged down by bickering and missed opportunities and suffer poor outcomes, shares Daniel Goleman. What makes the difference? A team’s level of emotional intelligence and a set of emotionally intelligent norms. Source: LinkedIn, July 23, 2025. Link. Dr. Vanessa Druskat on TedX [15:51] … [Read more...]
Worth a Glance – July 23, 2025
Last week’s AHD Bulletin – Animal Health Digest Bulletin, July 17, 2025. Link. Most read posts from July 17, 2025 AHD Bulletin – ½ of moms in sandwich generation left jobs due to caregiving roles. Link. Above all else, Integrity. Link. Longhorned ticks here to stay. Let’s review. Link. Applying the kitten checklist. Link. Cat panting. A concern or not? … [Read more...]
Neuroscience and perspective
Most people think reality is shaped by events, but it’s shaped by how those events are explained. Why does this matter? Because the stories people tell themselves shape the actions they take. Source: LinkedIn, June 13, 2025. Link. When setbacks are explained as permanent, pervasive, and personal, motivation disappears. But when reframed as temporary, isolated, and external, … [Read more...]
Every team problem is a trust problem in disguise
Sometimes a picture is sufficient. We discovered Kavit Haria’s post and share it as linked below and with a pdf of the graphic to use as a poster. Trust is built fast when you lead with integrity, says Haria. The post is targeted to leaders but the 8 habits he shares to build it are important for every team member. Source: Jay Shetty Certification School, LinkedIn, May … [Read more...]
Being present
When communicating in-person, more than 90 percent of the message is in something other than the words used. Pay more attention to how something is said rather than focusing on what is said. Source: LinkedIn, April 23, 2025. Link. When someone feels seen and understood, not just heard, they're more likely to trust, engage, and respond. Be interested in others and others … [Read more...]
NAPHIA’s 2025 State of the Industry Highlights Report
Commentary There is a lot to digest in this 2025 report from NAPHIA for those interested in numbers*. In 2024, the overall penetration rate for pet insurance in the U.S. marketplace reached 3.92 percent (based on the population of 163.5 million pets). The top claims paid by dog or cat breed and the most common medical conditions are interesting. Source: NAPHIA, LinkedIn, … [Read more...]
Three 3 rules of three for successful communications
When you convey information, don’t rattle off a list of 47 things the listener must understand. All good things come in threes, writes Mike Figliuolos. Communicating in threes like “stop, look, and listen” from childhood makes remembering easier. Source: thoughtLEADERS, LLC®, LinkedIn, May 7, 2025. Link. Threes work. They’ll help your communications. They’ll make your ideas … [Read more...]
Your brand
The most iconic companies—Nike, Apple, Harley-Davidson—rarely talk about themselves. Instead, they talk about what they believe. Source: LinkedIn, April 16, 2025. Link. Powerful brands don’t rely on aesthetics, they rely on emotion, writes René Rodriguez. Branding is how your customers feel about themselves when they engage with your brand.” INSIGHTS: Branding is the story … [Read more...]
New guide to choosing a pet boarding facility
Choosing a pet boarding facility can be difficult. Social media reviews help identify potential problem locations, but having a strategic approach to choices is beneficial. Jenifer Chatfield, DVM, Dipl. ACZM, Dipl. ACVPM, has created a guide to choosing a pet boarding facility. The information in the Guide arms pet lovers with questions to ask and red flags and green flags … [Read more...]
Rendering important in today’s pet food supply chain
The research arm of North American Renderers Association, in partnership with IFEEDER, AFIA and the Pet Food Institute, released new research highlighting the essential use rendered ingredients have in pet food. In 2024, the U.S. pet food industry reached $51.7 billion in sales and produced 9.8 million tons of pet food. More than 600 safe, nutritious ingredients included over 4 … [Read more...]