A new commentary paper warns veterinary clinicians and researchers that a diagnosis cannot rely on tests alone. The JAVMA article discusses the process of diagnostic test validation and the use of molecular diagnostic tests in clinical and regulatory veterinary medicine. Decisions should not be made solely on the basis of diagnostic test results, especially in the absence of … [Read more...]
Pros and cons of 3 key pricing strategies
There are three key strategies to pricing anything, writes Michael Stanisz. All three apply to B2B, B2C, a product or a service: Cost-based or cost-plus pricing. Note, this includes margin and markup methods. Market-based pricing. Note, minimum MSRP guidance plays a role here. Value-based pricing. Pricing challenges are frequently discussed when animal health pros … [Read more...]
Survey: Workers ages 18 to 44 want payday more flexible
A study of U.S. workers conducted online by The Harris Poll in August 2021, “. . . reveals clear expectations from millennials through Generation X employees (between the ages of 18-44) to make payday more flexible.” Ernst & Young estimated every day there is approximately $1 trillion in accrued employer payroll accounts in the U.S. and 36 other developed countries. 83 … [Read more...]
Pause, reflect, refocus, reignite
Entire organizations are in ongoing redefinition, old and new worlds recombined. Dan Oestreich describes it as a state of permanent, turbulent white water. What many need is a fundamental reset of some kind, or a breather of major proportions. The point is that human beings are tired, confused, angry, anxious and something has to give. To avoid doing the same thing and … [Read more...]
Be interested
Often when I suggest that it would be more effective “to be interested rather than trying to be interesting,” I am met with a blank stare. My advice sounds good, but many people need help in asking the right questions. This column from five years ago may help. Source: Vet Advantage, December 2016. Link. Do not worry about sounding nosey. Leaders are naturally inquisitive, … [Read more...]
Onboarding processes critical to VCPR successes
Opinion Our industry has appropriately migrated to more individualized health and risk assessments for dogs, cats and horses based on their expected lifestyles. In recent posts we asserted how onboarding communication processes can extend the level of client-veterinary team interactions beyond the next vaccination or blood test and improve perceptions of veterinary … [Read more...]
U.S. workers’ satisfaction with job safety rebounds
Findings from Gallup's August 2-17 poll mark the 22nd year of tracking workers' satisfaction with various dimensions of their work life. One year after U.S. workers indicated significantly less satisfaction with the physical safety conditions of their workplace, their satisfaction has rebounded to its pre-pandemic level. Source: Gallup, September 8, 2021. Link. … [Read more...]
Tips for caregivers of skinny horses
Knowledge continues to increase about affects that obesity and emaciation have on animal health. This makes it important to strive to keep horses at an optimum body condition including how to body condition score (BCS) them. The authors share photos and tips to help horses with a BCS of 4 gain weight. Think about calories first!” Source: The Horse, January 28, 2019. … [Read more...]
Top e-collars for dogs
Often controversial, e-collars are used as training aids. The author reviews e-collar pros and cons for various brands. Dog trainers sometimes train dogs with e-collars to try and remedy unwanted behaviors. Some trainers say e-collars can be valuable to get dogs to obey when they are off leash, help keep them safe and locate a dog that is out of sight. Source: Puppies and … [Read more...]
Drug-resistant hookworms spreading in dogs, parasitologists warn
Veterinary parasitologists warn that multidrug-resistant hookworms are spreading in the U.S. and veterinarians should watch for persistent infections. Antoinette Marsh, PhD, cited study results that indicate dogs with suspected or confirmed drug-resistant hookworms are becoming widespread in the Southeast, and they have been documented in the Northeast and California. She said … [Read more...]
Smart cat scat is now here
Complimentary Commercial Content Health monitoring technology is now available in cats’ litter boxes and by monthly subscription. It promises to provide cat owners a visible health monitoring opportunity which is important as cats instinctively hide any illnesses. The company has engaged Martha Stewart as a Pretty Litter brand ambassador. It has been featured in media such … [Read more...]
Petabyte to partner with NVA to transform pet care experience for doctors, patients and their families
Complimentary Commercial Content The newly formed Petabyte consortium and partnership with National Veterinary Associates’ veterinary community of 1,200 independently managed veterinary hospitals and more than 100 pet resorts allows for software development collaboration. Petabyte smooths patient management for veterinary hospitals through its software, … [Read more...]
Talkatoo raises new capital to support continued growth in veterinary segment
Complimentary Congratulations to AHD supporting sponsor Talkatoo! The easy-to-use, efficient dictation software for animal health professionals announced it closed a new, oversubscribed round of funding, led by Klick Ventures. Talkatoo is one of only 12 companies selected to the exclusive Google for Startups Accelerator program’s Voice AI cohort. Talkatoo's … [Read more...]
Make-a-Wish, Addie is ‘veterinarian for a day’ at OSU
You've gotta' watch the video! Addie, an 8-year-old cancer patient from Tulsa, Oklahoma, dreams of being a veterinarian. Thanks to Make-a-Wish Oklahoma and the Oklahoma State University College of Veterinary Medicine, she’s one step closer to realizing that dream. Last April, Addie spent a day with faculty, staff and students at OSU’s Veterinary Teaching Hospital. From a … [Read more...]
Winners of the 2021-2022 Retailer of the Year awards
Pet Product News editors selected one standout store as its Retailer of the Year: Animal Connection in Charlottesville, Virginia. The pet supply store won the 2019-2020 Marketing Award and managed to top itself this year, snagging the top honor for PPN’s 2021-2022 awards. The list of award categories reveals the efforts and complexities of the pet retail … [Read more...]
New report: pet caregivers anticipate their largest expenses in the next 12 months
Most pet owners anticipate necessities like food and healthcare will rule their budgets next year, according to a recent report. Results show 84 percent of dog and cat owners expect to spend the most on food. Most pet parents will spend that on standard dry or wet food, with 80 percent confirming this is what they already feed their pets. 17 percent said that they cook for … [Read more...]
“Other” pet market growing
In the wake of Covid-19, according to a new Packaged Facts report on Fish, Small Mammal, Herptile and Bird Products, 12.2 percent of all U.S. households own one or more type of pet other than dogs and cats, up from 10.8 percent five years ago. This was one of the pet population reset trends Packaged Facts’ David Sprinkle discussed during the Veterinary Innovation Summit + … [Read more...]
Nicole Clausen opens Inventory 911 Toolkit course
Complimentary Commercial Content Using her experiences and those of industry inventory managers, Nicole Clausen, CSSGB, CCFP, CVBL, has opened enrollment in the Inventory 911 Toolkit. The methods, tools and tips have helped countless inventory managers take the first step of getting their inventory under control. It is an inventory manager's go-to, step-by-step blueprint to … [Read more...]
Usage rates for non-medical pet care services show positive trends
Complimentary Content Dog grooming is the marquee non-medical pet care service. Its usage rates rose from 25 percent in 2012/2013 to 41 percent in 2018/2019, dipping only slightly in the wake of Covid. Among dog owners overall, usage rates for nonmedical services edged up from 44 percent in 2012/2013 to 50 percent in 2019/2020, before dipping slightly due to the … [Read more...]
Clients with new pets need more time with vets: Part 2
Opinion In last week’s AHD Bulletin, we urged veterinary teams to consider spending more time with new and existing clients presenting new pets. We asserted the need for onboarding processes or guidelines as paramount to developing long-term relationships with pet owners, the health of pets and the revenue that flows from interactions with happy, engaged clients. AAHA’s … [Read more...]
Thoughts from the Veterinary Innovation Summit + NAVC Media eCommerce Summit
Opinion Among myriad thoughts captured during the Veterinary Innovation Summit, these present the most opportunity and challenges for veterinary teams in the next three to five years. Some are trends we see routinely as we curate content, but others are coming faster than previously perceived: Pet caregivers will drive how they wish to interact with veterinary clinics . … [Read more...]
You’re out of something. Get used to it.
Just-in-time inventory management was a great concept, even a great practice – until it wasn’t. Wasn’t IS now. Delays, product shortages and increasing costs continue to frustrate businesses of all sizes. The Great Supply Chain Disruption is a reality and it’s here. A Harvard Business School expert doesn’t see it getting better this year. Source: New York Times, August 30, … [Read more...]
Worth a Glance – August 26, 2021
Last week’s most read post Is half of your staff planning to quit? AHD, August 17, 2021. Link. Congratulations Dr. Janice Trumpeter on your AAHA Lifetime Achievement Award Source: AAHA, August 20, 2021. Link. Uh-oh! Study finds antibiotic-resistant bacteria common in veterinary staff Source: My Vet Candy, August 24, 2021. Link. New research . . . … [Read more...]
Why working women need a ‘culture of inclusion’ right now
A study by McKinsey at the height of the pandemic found that one in three mothers were considering leaving the workforce or downshifting their careers to better handle childcare responsibilities resulting from the Covid-19 crisis. Now the Delta variant challenges the return to school for millions of children and their working mothers, and indeed all parents, writes Rebecca … [Read more...]
Have a horse? Prepare for the inevitable.
Sponsored Content Olympic equestrians faced tough challenges, including having to fly horses into Tokyo from pre-export quarantine in Europe. But the biggest challenges arose when the horses spooked or refused during performances because of sumo statues. Also, daruma dolls startled them and a horse got punched. These challenges underscore the health and behavior … [Read more...]
Leptospirosis: diagnosis & treatment
Leptospirosis is a thing, according to Dr. Jen the Vet. She says, “Every dog, EVERY dog is at risk for lepto. Every dog ought to be vaccinated for lepto.” <Link> But what needs to occur if a patient is presented with clinical signs consistent with leptospirosis? Scott Weese, DVM, DVSc, DACVIM, provides a step-by-step guide to managing suspected leptospirosis … [Read more...]
5 ways to manage the pressure you’re feeling on the job
We believe every person who interacts with customers or clients benefits from leadership resources and skills. Martin G. Moore says resilience is a core competency for leaders and shares five core principles to manage your emotions. Not only do you need to deftly regulate your own emotions, but you also have an obligation to the people you lead to stay calm and in control, no … [Read more...]
The more we give, the more we get
The most successful people in today’s uber-competitive world are givers, says Marty Becker, DVM. What I have found is that by helping others, I help myself. Giving without keeping a ledger has given me nothing but abundance in my life.” – Marty Becker, DVM Source: Veterinary Practice News, August 10, 2021. Link. It is our interactions with others that hold the key to our own … [Read more...]
ASPCA® Pet Health Insurance and AVMA have disaster resources for all. They’re especially helpful for Tropical Storm Henri victims.
Sponsored Content Tropical Storm Henri was a hurricane before it made landfall in Rhode Island last Sunday. We shared hurricane safety and check lists for pets in September 2020 <Link>. Large animal and livestock owners also need to think about how they will care for their animals during natural disasters. The AVMA offers disaster resources to help owners plan for … [Read more...]
13 words and phrases to banish from crisis communications
We’ve all had to communicate during a crisis, especially animal health communications pros. Senior leadership must recognize what may be perceived as a minor issue internally will not necessarily be perceived that way externally. Choosing your language carefully is never more critical than during a crisis. Thirteen members of Forbes Communications Council shared one word or … [Read more...]