There is so much focus on the probing process, we are missing the opportunity for enormously powerful follow-up questions that demonstrate our genuine concern for our customers.
Source: Veterinary Advantage, December 2022. Link. Leaders are naturally inquisitive, and your customers will appreciate your genuine interest in helping them solve a problem or capture an opportunity.
INSIGHTS: . . . and what else can I help with?
Also see:
- Quammen, leadership begins with asking better questions, AVMA, July 16, 2026. Link.
Leadership doesn’t begin with having all the answers. It begins with asking better questions. Because better questions create better conversations. And better conversations lead to better decisions.” – Jennifer Quammen, DVM, AVMA president
- Search Results for: NIQCL, AHD Archives. Link. The NIQCL process is an enjoyable way to investigate problems or explore opportunities.
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