Laura Stack, MBA, CSP, CPAE, shares a few reasons why coaching can help direct reports and teams boost productivity. If nothing else, coaching proves that management cares about the workers, their well-being, and their abilities. Coaching isn’t the same as an annual evaluation, mentoring, training or a one-time thing, writes Stack. It involves one-on-one, informal face time … [Read more...]
Emotional intelligence and recognition
With all the challenges faced by leaders in today’s rapidly changing workplace, the idea of building emotional intelligence can seem overwhelming. Here is one simple idea that can jump start your efforts. Source: Fast Company, June 29, 2021. Link. One way that leaders increase their awareness of what their people are doing well is to spend more time working with … [Read more...]
What if you couldn’t discount?
We often hear rhetoric about increasing transparency. Certainly, various internet-based search tools have created an increasingly transparent universe. David Brock discusses how selling would need to change if the price was the price period. Source: Partners in Excellence Blog, July 9, 2021. Link. . . . when we don’t have pricing as a crutch we leverage to sell, we must … [Read more...]
The rise of the eco-friendly consumer. . . our employees
Opinion For decades, our industry focused on animals while feeling forced to deal with people. Harsh? Probably, but true. In the current companion animal context, we’re seeing a growing focus on the animal owner as part of the pet care community. Additionally, the animal health pros we employ come from five generations, all of whom have their own opinions and … [Read more...]
Manage web-side manners in telehealth to ensure client understanding
Verbal and nonverbal cues are as important during telehealth visits as when meeting face to face. Eye contact is especially important during virtual visits, writes Lori M. Teller, DVM, DABVP (canine/feline), CVJ. Source: JAVMA, August 1, 2021. Link. Dr. Teller recommends informing clients at the start of the visit that you may look away to consult records or to take notes. … [Read more...]
Purchase growth plateaus, but still ahead of 2020, VetWatch™
Monitoring the scope, velocity and importance of developments in the U.S. veterinary care sector, VetWatch™ helps veterinary hospitals and the animal health industry stay on top of the ever-changing landscape affected by current events through multiple sources of real-time data. Source: VetWatch, week ending July 3, 2021. Link. For the week ending July 3, aggregate YTD … [Read more...]
Worth a Glance – July 8, 2021
AHD Archives provide quick access to posts by month. AHD Archives for June 2021. Link. AHD Archives for May 2021. Link. Extreme heat is becoming more frequent—and our infrastructure is going to need to adapt Source: Fast Company, July 2, 2021. Link. Engineers are being forced to rethink new standards and systems to become more resilient to deal with … [Read more...]
Scouring calves still need milk
Calves must maintain adequate fluid and nutrient consumption while dealing with diarrhea. Jesse Goff, DVM, reminded producers, “If you withhold milk from the calf, the calf starves. He says there is no scientific evidence supporting this common practice. Source: Hoard’s Dairyman, July 5, 2021. Link: Scouring calves still need milk. Goff also suggested feeding calves smaller … [Read more...]
Pets can catch Covid from owner, cats more susceptible than dogs
The more time a cat spent with its owner, the higher the risk of infection, new research finds.” Source: NBC News, June 30, 2021. Link. The researchers also found that the amount of time a pet owner spent with their dog did not have an effect on the pet’s chance of getting Covid-19, but that was not the case for cats. The more time cats spent with their human companions, the … [Read more...]
8 strategies to reduce dry period mastitis to improve reproductive efficiency (video)
Eight dry cow prevention strategies can help reduce the risk that new intermammary infections will develop post-calving, which, in turn, helps keep milk flowing on the dairy and improves reproductive efficiency. Dairy cows are most susceptible to new intramammary infections (IMIs) during the dry period.” - Brian Miller, DVM, Merck Animal Health Source: Progressive Dairy, June … [Read more...]
Ticks suck. A guide to identify them and avoid bites.
Tick-borne diseases are at an all-time high. About 50,000 cases are reported each year and far more go unreported. Sheila Eldred shares information for humans to help prevent tick bites. Source: NPR, July 4, 2021. Link. … [Read more...]
Personalized medicine for cats with heart disease
Veterinarians at the University of California, Davis have found that a cat’s DNA alters how it responds to a lifesaving medication used to treat hypertrophic cardiomyopathy, a heart disease that affects one in seven cats. A simple genetic test led to an actionable discovery. This study was about figuring out why some cats weren’t responding as expected to clopidogrel therapy … [Read more...]
Correction to research referenced in May 18, 2021 post
It has come to our attention that Curtis W. Dewey, DVM, MS, CTCVMP, CCRP, of Elemental Pet Vets in Freeville, New York, along with Mark Rishniw of the College of Veterinary Medicine at Cornell University, provided the research data for our May 18 post about canine cognitive dysfunction periodontal disease. The results suggest what is going on in a dog's mouth may be related to … [Read more...]
The trap of caring too much about what other people think
YOU DO YOU!” - Gregg Vanourek It’s not that expectations are bad, writes Vanourek. They’re needed and can be helpful in many ways. The problem is becoming addicted to approval or fenced in by others’ expectations, he says. Source: Gregg Vanourek, June 30, 2021. Link. Vanourek’s sense is that we tend to overweight the external factors of approval and status early in life, … [Read more...]
How to measure the success of your veterinary marketing programs
Marketing efforts can be placed into three buckets: a) retaining current clients, b) gaining new clients and c) increasing average client spend. Each bucket has a different key performance indicator that can measure the effectiveness of your efforts. Tracking and measurement are keys to success. Source: MWI Animal Health, June 14, 2021. Link. A holistic look at your … [Read more...]
U.S. pet supplies spending update: mid-year 2020
Pet supplies and pet food spending has been on a roller-coaster ride, writes John Gibbons. However, the driving forces of each are different. Pet food is “need” spending and has been powered by a succession of “must-have” trends. Pet supplies spending is largely discretionary and has been affected by two primary factors, 1) spending in other major segments and 2) … [Read more...]
Worth a Glance – July 1, 2021
Last week’s most read post: Manage or coach? Source: AHD, June 22, 2021. Link. The legal ramifications of a pet-friendly office Source: National Law Review, June 21, 2021. Link. Workforce and workplace considerations. Authorization requirements. Guidelines to establish. Why you should read old emails Source: Forge, August 2020. Link. “Emails are … [Read more...]
Can house dust mites induce enteropathy in dogs?
Marie A. Chartier, DVM, DACVIM, shares an excerpt from a study that evaluated the role of the house dust mite, a common environmental allergen, in allergic inflammation in the GI tract in dogs. The results suggest that house dust mite allergens may be involved in the pathogenesis of chronic enteropathy. Source: Clinician’s Brief, April/May 2021. Link. INSIGHTS: Consider … [Read more...]
Diets and dietary supplements for anxiety in dogs
Dietary treatments for anxiety in dogs vary. Jessey Scheip LVT, VTS (Behavior), KPA-CTP, presents therapies for anxiety that vary from appropriate diets with probiotics to those with supplements and how they work. Every animal is different; fortunately, multiple options are available to help each patient achieve the best quality of life possible.” - Jessey Scheip LVT, VTS … [Read more...]
AAHA on separation anxiety
Canine separation–related distress is one of the more studied canine behavior problems. But little data has come to light that really helps us to predict who may develop separation-related problems or how to prevent them, writes Valarie V. Tynes, DVM, DACVB, DACAW. We all love that our dogs love us and want them to be with us, but separation anxiety leads to an enormous amount … [Read more...]
Chatfields talk rabies with Mission Rabies CEO (podcast)
Drs. Jenifer and Jason Chatfield bring their energy to a revealing discussion about rabies with podcast guest Luke Gamble, BVSc DVM&S FRCVS. Gamble is CEO of Mission Rabies and Worldwide Vet Services. Gamble shares his experiences with providing veterinary services in countries without adequate veterinary care and prevention. He shares the alarming incidence of rabies … [Read more...]
Rabies; imported dog last week, now a bat in a zoo
A rabid bat was found alive at the San Diego Zoo Safari Park. It is the second rabid bat found in San Diego County so far this year. Last week we shared a report on an imported dog infected with rabies. There are still a few states that do not require an owner to vaccinate their pet for rabies. These states may delegate the decision to the local governments. In addition, … [Read more...]
When the kitten becomes a cat
Client education is a challenge for veterinary teams and the pet services industry. Resources on the AAFP’s Cat Friendly Homes can help set expectations as that cute new kitten becomes a cat. Sources: First year of life, Cat Friendly Homes. Link. Lifetime of care, Cat Friendly Homes. Link. INSIGHTS: Today’s pet owners routinely seek information on the internet. … [Read more...]
AAFP releases updated Feline Senior Care Guidelines
This new release provides a comprehensive update from the heavily referenced 2009 AAFP Senior Care Guidelines. The Guidelines address the importance of veterinary visits a minimum of every six months for cats 10 to 15 years old. This allows veterinary teams to best track and manage health-related issues and detect disease early. Healthy senior cats over the age of 15 should be … [Read more...]
The immense power of a handwritten note
Gina Hamadey shares a non-traditional perspective on handwritten notes of gratitude. She shares the benefits to the writer where most past resources have focused on the receiver. Writing the notes not only offered me a short-term feeling of calm, it made it easier to channel positive emotions in general.” – Gina Hamadey Source: Elle, June 9, 2021. Link. Our collective … [Read more...]
Listen like you mean it
Self-awareness is so key to our listening practices. We all have personal blockers to staying present and empathetic in conversation. However, when we get to know ourselves, we can more easily be there for others, writes Ximena Vengoechea. No matter the question you ask, remember that silence is your friend.” - Ximena Vengoechea Source: Next Big Idea Club, June 11, 2021. … [Read more...]
Forget the rookies, bring up the reserves
Alyssa Mages, BS, CVT, advocates for the dependable and experienced veterinary team members. She suggests focusing first on retention and advancement, including training allowances to advance skills. Then the team will be stronger to bring on and train the rookies, she says. Find out each team member’s Why. Give them the materials, the resources & the means to go get the … [Read more...]
Talk frankly with clients about anesthesia
Some clients fear for their pets when anesthesia is required. Starting with preoperative blood work is a key step that allows for client education and gives them confidence the pet will be okay. Lynda Paul, LVT, VTS, CVPP, shares common concerns from pet owners and how to help them understand the processes involved in treating their pet. Source: Today’s Veterinary Nurse, … [Read more...]
Using cross-species vaccination approaches to counter emerging infectious diseases
The last two decades have seen multiple animal health business units spun off from traditional pharma company ownership. In this paper, the authors highlight a ‘One Health vaccinology’ approach. They present key areas of synergy in human and veterinary vaccinology that could be exploited to accelerate the development of effective vaccines against shared health … [Read more...]
AHD welcomes IBPSA members
Members of the International Boarding and Pet Services Association will begin receiving the weekly Animal Health Digest Bulletin in July. Pet boarding and daycare is a multi-billion-dollar business segment. The IBPSA is the pet boarding and daycare industry’s only professional business association. More than 1,000 businesses are members, including 140 veterinary … [Read more...]