Commentary The popularity of small pets continues to grow. In pet retail, this growth opens up many opportunities to cater to these feathered, furred and scaled animals, writes Lindsay Beaton. However, for veterinary and pet services businesses, specialty pets may prove challenging. Regardless, the metrics are worthy of review. They may generate some questions about … [Read more...]
Digitail announces CE course series on Technology for Veterinary Professionals
Complimentary Content The new Digitail Academy is a series of free RACE and CVPM CE-approved webinars designed to help veterinary professionals sharpen their tech skills, enhance patient care, and run financially healthy practices. The series offers a chance to learn from top industry leaders, gain insights into the latest tech trends, and take actionable steps toward … [Read more...]
Getting to YES
Every practice employee is an ambassador for that practice and, as a result, has a responsibility to aid in the sales process. Source: Veterinary Advantage, October 2024. Link. “(Inaction bias) is a little devil driving the tendency to do nothing because the risk of making a wrong decision feels too high,” says Brian Sullivan. INSIGHT: Think of it as leadership – helping … [Read more...]
NO Rx required; FDA approves the first at-home test for Covid-19 and the flu
Commentary Home-based diagnostics are a growing trend. These technologies will continue to provide preliminary intelligence for individuals without the knowledge of healthcare professionals. As home-based technology expands, one must consider the effects on the quality of care and the parallels to animal healthcare. Authorization of a Covid-19 and flu test expands the … [Read more...]
Simon Sinek: What Noah taught me about leadership (true story)
Simon Sinek shares a true story of his experience with a barista named Noah which taught him an interesting lesson about leadership. In under three minutes, Sinek shares the importance of leadership creating the right environment. Throughout the day managers will walk past me, ask me how I am doing and if I need anything . . .” Source: Live2Lead, YouTube, Simon Sinek, … [Read more...]
Tracking veterinary technicians. 116 years of development.
Clinician’s Brief’s historical snapshot of the developing role of veterinary technicians is a good read and offers perspectives as our industry continues to struggle to define how these important pros are considered and positioned in veterinary teams and regulatory systems. This week is the 31st National Veterinary Technician Week and our AHD Team acknowledges the critical … [Read more...]
How to stop making excuses
If you’re currently an excuse maker, there is good news: you can break the habit with better choices and stronger effort. It takes a mindset shift and a conscious, continuous effort to take responsibility for your actions and choices. Steve Keating shares some practical steps to help maintain power over your circumstances rather than allowing circumstances to control … [Read more...]
VHMA announces new certification for Veterinary Management Professionals; the CVOM
The Certified Veterinary Office Manager program is intended to certify qualified management professionals with a focus on fundamental administrative office tasks, including team leadership roles. To qualify for the exam, candidates must have one year of experience in a veterinary practice, have accomplished specified tasks, and have two letters of recommendation. Source: … [Read more...]
Why handwriting still matters in the digital age
Research shows that putting pen to paper offers cognitive benefits that digital tools can’t replicate. Source: National Geographic, September 26, 2024. Link. The most surprising thing was that the whole brain was active when they were writing by hand, [while] much smaller areas were active when they were typewriting.” - Audrey van der Meer, PhD … [Read more...]
Celebrate National 4-H Week (video)
National 4-H week celebrates how the organization helps prepare youth for success in college and careers. From October 7th through October 14th, the week will be marked by activities across the country, showcasing the talents and accomplishments of 4-H members. Whether through community service projects, leadership workshops or educational fairs, the week will shine a spotlight … [Read more...]
Veterinary student webinar: Navigating the job search process
In this 1-hour webinar designed for veterinary students, Stacy Pursell will share strategies for successfully navigating the job search process and the job market, securing the best position, and starting a career on the right foot. Register to join on October 24, 2024, via Zoom, 7:00 p.m. Central Time <Link>. Source: The VET Recruiter, LinkedIn. Link. … [Read more...]
Plain speak matters
It does not matter if it is a salesperson to the DVM, or the DVM, vet tech, front desk service rep or kennel manager to the client, clear and concise communication works well throughout the practice or pet services business. Source: Veterinary Advantage, August 2024. Link. It’s about clarity, efficiency, and making your message stick. People crave straightforward, … [Read more...]
The Bridge Club discussion of challenges, solutions for veterinary technicians
In a virtual conversation, The Bridge Club facilitated a lively discussion about what is an age old topic of using veterinary technicians fully, defining their roles, legal issues and working toward more national governance. Catherine Haskins and Shannon Norwalk, RVT, welcomed Sam Geiling, CVT, Becky Mosser, RVT, and Mark Cushing, JD, to share perspectives and opportunities in … [Read more...]
The story no one talks about: the cost to produce food
John Nalivka shares an opinion piece that speaks to the pinched wallets consumers are experiencing. The overall costs costs of livestock production, have increased 28 percent from 2019 to 2023. The cost of energy posted a 35 percent increase over the same years while the cost of labor rose 24 percent from 2019 to 2023. Land values have also risen significantly, making … [Read more...]
Conservation advocacy soars in the 2024 Bird Photographer of the Year Competition
Bird Photographer of the Year has announced the winners of the 2024 competition, selected from a pool of more than 23,000 submissions. Soaring into the top spot is Canadian conversation photojournalist Patricia Homonylo’s powerful image of thousands of birds that died after flying into windows in Toronto. Source: COLLOSAL, September 24, 2024. Link. … [Read more...]
How to recognize and respond to gaslighting
Gaslighting is an insidious pattern of control. While it most often occurs in intimate relationships, it can occur in other contexts, including healthcare environments. In relationships with an unequal power dynamic; the person with more power is frequently the perpetrator. A recurring psychological manipulation, gaslighting can manifest as lying, discrediting, blaming, … [Read more...]
Understanding the differences between transactional and relational salespeople
Commentary Anthony Iannarino’s article fits the ongoing content focused on client retention and loyalty. To appreciate his comparison, one must accept that we are all in the transaction business at some level. How we go about it differs by the situation, business category, and, in some cases, the business’s strategies. The differences between transactional and relational … [Read more...]
For consideration: It’s the things you learn after you know it all that count
While scrolling through Facebook recently, a video reel of Bill Walton, former pro basketball player and sportscaster, popped up. He describes phrases from famed NCAA basketball coach John Wooden and closes with the title of this post. The short reel and Walton’s delivery of Wooden-isms may be enjoyable, if not thought provoking. It was for me. Source: Facebook. Link. Among … [Read more...]
Worth a Glance – September 19, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, September 12, 2024. Link. Most read posts from the September 12th AHD Bulletin – Likeability – How to find it in others and develop it in you. Link. Don’t forget. Manure can kill! Link. Use the Two-Minute Rule to stop procrastinating. Link. ===================================== The 5-3-1 Rule is … [Read more...]
Study estimates superbug crisis could get worse, killing nearly 40 million people by 2050
A recently published study <Link> projects the challenge of antimicrobial resistance into the future. AMR, one of the top global public health and development threats, is expected to get worse. It is driven by the misuse and overuse of antimicrobial medications in humans, animals and plants. Source: CNN, September 16, 2024. Link. … [Read more...]
JBS to transform renewable gas to sustainable fuel at US beef and poultry plants
JBS and GreenGasUSA are collaborating to collect methane from wastewater streams at JBS facilities using GreenGasUSA’s on-site upgrading systems, which can purify biogas into pipeline-quality renewable natural gas. Source: AgricultureDive, September 18, 2024. Link. … [Read more...]
Parasitic ‘horror’ wasp bursts from a fly’s abdomen like an alien
Scientists accidentally discovered a new species of wasp, Syntretus perlmani, that lays eggs inside living, adult fruit flies, which then burst from the hosts' abdomens while they're still alive. Finding the wasp surprised the researchers because Drosophila flies are so common and well-studied. Source: Live Science, September 13, 2024. Link. Image credit: Matthew … [Read more...]
Explore different facets of empathy to improve client communication, earn CE
Jennifer Sperry, DVM, leads this online CE webinar and shares the different facets of empathy through storytelling, real-world examples and academic publications. She identifies some tools any clinic or practitioner can employ to activate and improve empathetic practice. Source: ASPCA® Pet Health Insurance. Link. Earn 1 Hour of RACE-Approved CE Credit. Related: Search … [Read more...]
Why we forget things we were just thinking about
The brain isn't capable of multitasking, states Earl K. Miller, PhD. He describes two types of memory, long-term and working memory, and explains why we sometimes forget what we were just thinking about or go to grab a specific item only to return without it. Working memory is like the sketchpad of conscious thought and has very limited capacity. It has to juggle different … [Read more...]
The best managers are like great coaches
Author Roy Williams asserts great coaches are great, not because they were superstars, but because they know how to awaken the star that sleeps in each of the team members around them and they're not afraid to hire people better than they are. Williams suggests that managers spend the next 21 days complimenting a team member for every correct action they make. "Then prepare … [Read more...]
Subtle leadership
Every member of the veterinary or pet services team has the opportunity and responsibility to lead when the situation presents itself. This article on charisma will help you be ready and able when that situation arises. Source: The Gentle Force, August 24, 2024. Link. It is refreshing when someone truly listens and asks thoughtful questions.” INSIGHT: It’s all about … [Read more...]
Are we really busy enough to hire? (podcast)
Eric Garcia and Andy Roarke, DVM, discuss management adjustments versus the need for hiring in veterinary practices in this podcast. They question if practices are truly understaffed or if the desire to hire is to offset by non-managed inefficiencies. They explore ways to increase operational efficiencies and where technology can improve practice management. Source: Cone of … [Read more...]
Use the Two-Minute Rule to stop procrastinating
David Allen’s two-minute rule is simple and dynamic. With it, there’s no complex workflow, it’s easy to follow and can be implemented immediately. Source: todoist. Link. If an action will take less than two minutes, it should be done at the moment it’s defined.” – David Allen Also see: Do it NOW!, AHD Archives, January 30, 2024. Link. … [Read more...]
Worth a Glance – September 12, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, September 5, 2024. Link. Most read posts from the September 5th AHD Bulletin – A priest, a drunk and a business leader meet and . . . Link. Wildlife decision tree helps clinic staff deal with wildlife properly. Link. New guidance for AMR gram-negative infections. Link. Swine producers, veterinarians … [Read more...]
Drs. Peter Weinstein and Marty Becker honored in Kansas City
Peter Weinstein, DVM, MBA, was presented with the Distinguished Life Member Award and Marty Becker, DVM, received Pioneer Professional Award for their commitments to advancing veterinary medicine and the animal health industry. The VetPartners™ 2024 Mid-Year Conference, took place August 20–22 in Kansas City, Missouri, and was attended by nearly 100 industry leaders. Source: … [Read more...]