Come on man! A face mask in this heat? Really?!?! Sound familiar? This common objection is not new territory per se’, but ideas for making mask wearing more bearable are timely. Molly Longman shares ideas learned from doctors to make wearing a mask on a 100-degree day worth it. . . . the fact is, face masks work. They reduce transmission, helping to curb the spread of … [Read more...]
CE Webinar to address 5 challenges to managing vet clinics post Covid-19
Complimentary sponsored content from Virox Animal Health™ To help equip practices with the necessary information to plan and execute returning to regular operations, Virox® Animal Health and Bash Halow, presenter, veterinary business advisor, and a veteran practice manager ,have partnered to produce resources that will help guide veterinary hospitals back to … [Read more...]
Which telemedicine bucket does your veterinary practice fall into?
When it comes to telemedicine platforms, there are three big buckets: basic/DIY, plug and play for human health-care providers, and premium plug and play for veterinary professionals, writes Stacee Santi, DVM. She breaks down each segment discussing functionality along with pros and cons. We’ve included references to the Veterinary Virtual Care Association along with Dr. … [Read more...]
Solve the challenge of online pharmacies
Emily Shiver, CVPM, CCFP, provides a thought-filled article about competing with online pharmacies. She focuses on using in-clinic inventory, adjusting retail prices to market prices, abandoning umbrella markups and upping customer service elements, including reminders on refills. Shiver is correct when she identifies writing a prescription for little or no money as an … [Read more...]
VMHA measures online pharmacies
Included with the May Insider’s Insights report produced by VHMA are survey results on the use of online pharmacies by veterinary clinics. The data gathered represents the responses from an average of 165 practices across all 13 questions. Source: Insider’s Insights, VHMA, June 2020. Link. INSIGHTS: Practice satisfaction is generally good with chosen providers. However, … [Read more...]
6 steps to release the reins to our successors
Historically, the generational transfer of agricultural businesses has been fraught with challenges. A well-thought out plan makes the process smooth and encourages creativity. Six steps are outlined for creating a healthy, profitable and supportive transfer of control: Support their desire to be independent Be an appreciative audience for their ideas Encourage … [Read more...]
For hospital managers, numbers speak louder than words!
Veterinary practice managers generally track and report on a number of Key Performance Indicators. These critical figures provide valuable insights into how the practice is performing and specific factors that influence performance over time. This group of highly motivated animal health pros have received considerable support from their association in recent months. The VMHA … [Read more...]
Cleaning product misuse doubles Pet Poison Helpline calls (video)
Pets have been an indirect victim of increased household chemical use. Pet Poison Helpline reports a 100 percent increase in calls about the misuse of cleaning items compared to last year. In response, the Helpline put together a new video < link > with tips on how to help keep pets safe from cleaning chemicals. Source: Pet Business, June 23, 2020. Link. INSIGHTS: … [Read more...]
Commitment versus compliance in practice cultures
The discussion of practice culture applies to corporate practice, private practice and various industry business units. Bob Lester, DVM, is uniquely qualified to discuss the passion of commitment versus managing and dictating for compliance. He identifies the absence of trust as a barrier to achieving a commitment culture which maximizes potential. Source: Today’s … [Read more...]
Autoship sales projected to help Chewy retain 1.6 million new customers
Commentary: includes complementary commercial content from VetSource® Chewy’s success is getting noticed by our industry. For veterinary hospitals, it is a definitive call to action to embrace, implement and optimize home delivery” - Kirk Augustine Like Amazon and other e-commerce retailers, Chewy has seen the kind of growth that was expected to take years to achieve, get … [Read more...]
TODAY! Webinar: Pandemics and Preparedness in the Anthropocene
Provided by Virox Animal Health™ The Virox team has been diligent in providing education for animal pros during the pandemic. Today, June 25th, at 2:00 p.m. EDT, Virox will host Dr. Craig Stephen, who will explore how global changes, including climate change, globalization and urbanization will affect zoonotic disease risks and management. He will also propose general … [Read more...]
People find it hard to accept a compliment (podcast)
Suzann (Suzie) Pileggi Pawelski finds people typically respond to positive feedback in one of three unhealthy ways: Deflection (brushing it off) Reciprocation (repaying the compliment as quickly as possible) Discounting (providing reasons why the compliment isn’t really deserved). By refusing a compliment properly, people are missing out on a level of connection … [Read more...]
TODAY! Free webinar: Covid-19 & Companion Animal Setting
Content provided by Virox Animal Health. Thursday, June 18th, 2020 at 2:00 PM EDT Practical measures for protecting your team and your clients when returning to business. This webinar is aimed at veterinarians, animal technicians, office managers, employees and volunteers in clinical or group animal settings. Dr. Jose Ramirez will review the latest … [Read more...]
Survey reveals 1 in 3 adults misused bleach
The Centers for Disease Control says about one in three adults intentionally used chemicals and disinfectants unsafely, according to results from a recent survey < link >. Some of the high-risk practices included using bleach to wash fruits and vegetables, applying household cleaning and disinfectant products to bare skin, and inhaling, gargling or ingesting cleaners and … [Read more...]
Cats need heartworm prevention too
A noticeable number of heartworm infections are found in indoor-only cats. This, along with limited treatment options, makes prevention important for every cat. Brian Calabro, DVM, discusses heartworm disease in cats. Source: DVM 360, June 8, 2020. Link. Cats are not small dogs making it good to review what we know about heartworm disease in cats and to refocus our efforts … [Read more...]
Moving generational labels aside to focus on perennials
Helping two college kids move into their new apartment last week, I caught myself labeling them as Zs. One expressed disgust at being labeled. After all, she had planned and orchestrated the lease, packing, move and transition beyond admirably. She was correct. She didn’t belong in a bucket with a label. I apologized and acknowledged her initiative and strategic skills. For … [Read more...]
Animal hospitals need to prepare now for summer rebound
Michael Raphael shares why he believes animal hospitals are positioned for one of the busiest summers in years. According to his reference data, the main drivers to revenue returning are recapturing delayed well visits, vaccinations, oral health procedures and surgeries. He shares five reasons animal hospitals are well-positioned for the summer and ideas to get prepared: … [Read more...]
April 2020 – Top post review (2 of 3)
The Animal Health Digest curation model delivers published information in the context of how animal health professionals work and interact with each other, with customers or clients and within their affiliated networks. Our industry spends millions annually supporting media. A portion of this supported content falls into the category of one and done. By physically reviewing … [Read more...]
1 in 10 veterinarians surveyed considered suicide due to student loans
Travis Hornsby shares information garnered from a survey of his community of borrowers. The group is much more likely to have six figures of debt and have graduate degrees. We asked him to give us a bit of comparative perspective against other professions. Source: Student Loan Planner, May 19, 2020. Link. Veterinarians also have one of the highest student debt burdens of … [Read more...]
3 keys to post pandemic retailing
Mark Kalaygian shares three factors for pet specialty retailers to consider when devising a strategy for doing business in a post-pandemic environment: Recession realities New weapons for brick and mortar locations Craving contact Source: Pet Business, May 26, 2020. Link. INSIGHTS: Stop, look and listen to Kalaygian’s assertions. Veterinary clinics that have … [Read more...]
What MAP means for veterinary clinics
Minimum advertised pricing is one of the positive outcomes of a more aggressive OTC retail environment. While veterinarians may dislike having to change their focus from cost-based margin, MAP offers a much improved and level playing field at the customer’s pocketbook. Source: Veterinary Advantage, March 2020. Link. In today’s world, vendors need to have their products … [Read more...]
Subscription wellness plans: a long-term answer?
Bob Lester, DVM, shares his experiences and perspectives on subscription wellness plans. Subscription preventive care plans are not discount or loyalty programs. They are not pet insurance. Instead, they are a fundamental way of approaching veterinary practice. They empower clients and the veterinary team with a laser focus on delivering preventive care so that pets can live … [Read more...]
Renewal and recovery after Covid-19 (podcast)
Industry consultants Peter Weinstein, DVM, MBA, and Karen Felstad, DVM, CPA, MS, CVPM, CVA, discuss the tectonic shifts the veterinary profession is going through. They explore what the profession is learning, what habits should remain broken and which replacements should become entrenched in the daily routines of veterinary practices. They cover nine areas : … [Read more...]
Reasons to go or not go to everyday places
If you wonder whether you should attend church, class or go shopping, here’s a handy reference supported by the most recent research of the coronavirus risk venues have in this next normal. Source: Salt Lake City Tribune, May 23, 2020. Link. “. . . now would be a good time to scour the research to note where these (superspreading) events have been documented and where they … [Read more...]
7 top ways to support employees during the pandemic
When you are an essential health care worker, the processes that work for other businesses don’t always apply to us. Still, there are universalities to managing and supporting people. Diane Adams, Sprinkler’s chief culture and talent officers, suggests that, among other activities, employer engage with employees with: Daily check-in calls Consistent communication … [Read more...]
Pet telehealth making news
Beyond the recent announcement and buzz surrounding the Veterinary Virtual Care Association (VVCA) platforms and methods, connecting veterinary teams and animal owners is fast becoming a positive outcome from pandemic limitations. Whether pet or human, telehealth is quickly moving from obscurity to mainstream. Elaine K. Howley shares perspective from three veterinarians … [Read more...]
Burnout and what to do about it
Burnout is real. It is difficult to reckon with because it is hard to know where the dividing line is between normal stress and a larger problem. Kat Boogaard shares signs of burnout and ways to deal with it. Burnout tends to be when you just don’t have any good days, and it goes on for a long period of time” - Alice Domar, PhD, director of the Domar Center for Mind/Body … [Read more...]
McKinsey: Beyond contactless operations: Human-centered customer experience
COMMENTARY Before you roll your eyes at the MBA speak or consider this item to be only for big companies, remember that every business serves people. Whether in B2B, B2C or S2S (stakeholder to stakeholder), servicing people and their priorities are common denominators and always have been. While Covid-19 risks have exacerbated customer service optimization efforts, the … [Read more...]
Advice for businesses in the next normal
As pandemic guidance is relaxed, there are considerations for personnel at all levels. Three articles offer guidance as people return to workplaces: Source: The legal dos and don’ts of returning to workplaces, Human Resource Executive, May 7, 2020. Link. Many employers are wading into uncharted legal territory as they aim to keep the workplace and their employees safe, all … [Read more...]
We won the sprint. Now comes the marathon
Using foot races as hyperbole, Erin Greilick, PhD, describes the last pandemic-influenced weeks. Sharing results from a recent survey of industry supervisors, she exposes success and concerns. The longer we maintain a “sprint” like pace, the faster employees will burn out. . . social distancing only further fans the burnout flame. Our best leaders will remember the sprint we … [Read more...]