Dermatophytosis affects adoptable populations of animals, primarily puppies and kittens, writes Alison Diesel, DVM, DACVD. She shares results from a retrospective study of feline foster homes including cleaning processes for the location and multimodal therapies for the cats. Source: Clinician’s Brief, September 2020. Link. Positive Wood’s lamp fluorescence results will only … [Read more...]
How to stop doing everything yourself
A lot of business owners aren't skilled at the art of delegation. They may struggle with knowing when to hand off a project to a team member, how much or how little supervision is needed, and when and how to close the loop on a project that they have handed over. David Finkel shares a proven method for delegating things the right way. Source: Inc, April 2, 2021. Link. … [Read more...]
Stop chasing success and start enjoying the little things in life
We’re always striving for more, never satisfied with where we are, writes Mercy Torres. More is always better. Happiness and fulfillment are always just out of reach. When we’re growing up, we strive to finish high school. Then the goal is college, then grad school. We have a family, and we live through the challenges of life, but we never stop to realize the grace in each … [Read more...]
Handling angry clients
Handling angry clients is less of a science and more of an art form, writes Jamie Rauscher, RVT. It takes thick skin and years of experience to master. She reminds us to identify and address the problem and also to consider the source. Source: Today’s Veterinary Nurse, Spring 2021. Link. INSIGHTS: Rausher provides good guidance for facing angry clients. It is important to … [Read more...]
Border Collies are wonderful dogs, but they make poor CEOs
Todd Ordal uses sheep dogs nipping at heels as a poor example of leadership. Sheep require constant nipping, he says. And the only people who’ll work for a Border Collie for an extended period are sheep! Running to-and-fro and nipping at heels (OK, barking orders) creates a lot of movement, but it’s mostly wasted movement. And the moment the barking stops, all hell breaks … [Read more...]
Buzz On B2B: Email is tops for acquisition and retention
Email remains the top tool for retention and acquisition in B2B, but search may be coming up on the inside, judging by MeritB2B’s Q1 2021 Marketing Trends Report. Ray Schultz presents trends and shifts in business communications. Source: Media Post, April 7, 2021. Link. The focus is always on audience, and email is a proven vehicle for optimized messaging to highly … [Read more...]
Chameleon-like ambiverts make better leaders
Bryan Lufkin says blending extrovert and introvert personality types can make you indispensable in the office. Finding the right balance is a skill we can all master. Ambiverts naturally engage in a flexible pattern of talking and listening. They are likely to express sufficient assertiveness and enthusiasm to persuade and close a sale. They are also more inclined to listen to … [Read more...]
The rise of reptiles and what it means for veterinary medicine
Mike Corcoran, DVM, DABVP, CertAqV, says the number of reptiles as pets has more than doubled since 2007. The pet trade is marketing more products to reptile owners directed at enrichment and the human-animal bond. He expects veterinarians will see reptiles more frequently as their owners seek diagnostics and treatments recommended for their pets. Source: Pet Vet Magazine, … [Read more...]
April is heartworm awareness month
Heartworms are in every U.S. state and other countries. In fact, heartworm disease is on the rise throughout the U.S. and areas that were once non-endemic. The American Heartworm Society offers multiple resources for veterinarians and pet owners at heartwormsociety.org. They include: Heartworm incidence map: updated every three years to highlight the average number of … [Read more...]
Deal with jargon problems
Jargon is a staple of the modern workplace. Sometimes jargon has a legitimate purpose, but overreliance on it and acronyms can make people feel excluded or lead them to disengage. If you’re concerned about possible negative effects of jargon on your teams, clients or organization, consider the following: Know your audience. There are times when using jargon can help you … [Read more...]
Who’s who: North American veterinary consolidators
Complimentary Content Our industry has seen rapidly expanding consolidation since 1987. It has changed the veterinary business landscape worldwide. More than 60 veterinary consolidators are involved today and there will likely be more, says Ivan Zak, DVM. Zak explains consolidators by type providing the list of active consolidators and their: Source of financing … [Read more...]
Review: Overhead costs and calculating them
We shared 3 ways to create an employee-owned culture last week. In a previous role, a savvy leader transparently shared overhead costs, how they were calculated and how they were attached to every element of servicing internal and external stakeholders. His objective was to educate the team on the economics of the business beyond looking at top-line sales and empower a greater … [Read more...]
Speed and resilience: 5 priorities for the next 5 months
Over the past year, adrenaline unlocked speed. In the near future, speed will need to arrive by design, say the authors. As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions. Source: McKinsey and Company, March 29, 2021. Link. Businesses need to ask and answer the following five … [Read more...]
Worth a Glance – April 1, 2021
Where veterinary medicine is (likely) headed over the next decade Source: Today’s Veterinary Business, February 2021. Link. Douglas G. Aspros, DVM, highlights four things he thinks are in the future. Some are driven by technology and others are systems-based. As always, changes in social perspectives and values will be key. Podcast: … [Read more...]
Healthy Puppy Month effort seeks to raise $20,000 for parvovirus research
Complimentary Content Revival Animal Health and Good Dog are teaming up to celebrate Healthy Puppy Month and raise money for parvovirus research. All month long, puppy owners and caretakers are encouraged to sign the Healthy Puppy Pledge. For every signature, Revival and Good Dog will donate $1 to Morris Animal Foundation, up to $20,000, to help fund parvovirus … [Read more...]
Emergency clinic owner shares Talkatoo experiences
Sponsored Content Practice owner, Lindsay Ruland, DVM, shares her experiences with Talkatoo during an interview with William Forsey. Her clinic story, management decisions and where Talkatoo has proven valuable are woven through the discussion. Source: Talkatoo. Link. Talkatoo works with medical record entry but also with emails. After a day of surgery, my hands are … [Read more...]
Embracing the digital pet ecosystem
The digital pet ecosystem refers to anything digital that connects you to a client and their pet, writes Bruce Truman. The time is now for individuals and practice teams to embrace the opportunity to meet client expectations for services. The new age pet parent wants engagement. They are interested in online chat or text services, monthly payment plans, loyalty programs, … [Read more...]
Why it’s vital to say “please” and “thank you”
There are those who were never taught basic etiquette and are ignorant to proper manners. Others have adopted bad habits and don’t even realize how they come across to people. And yes, some folks are rude and ungrateful; all they think about is themselves. While you may think that saying “please” and “thank you” is a mere nicety, failing to do so is more significant than you … [Read more...]
Study: Brand activism sways buying behaviors, brand impressions
Piplsay's latest survey finds that most U.S. consumers view brand activism in a positive light, even if questions about the reasoning and impact of the movement remain. The survey also found differences of opinion across gender and generational lines. . . . differences suggest that brand activism is still an important strategy, but one that must be undertaken with care, … [Read more...]
Pet products landscape is continuously evolving
“The omnimarket experience has redefined the way pet owners search for, find and buy pet products. It transcends retail channels and product categories,” shared David Sprinkle, publisher and research direction for Packaged Facts. He said, “. . . the humanization of companion animals is increasingly evident with pet food, especially evident with fresh pet food, with pet food … [Read more...]
11 trends that will shape HR in 2021
Brian Kropp, chief of HR research at Gartner, recently shared his top predictions of trends that will shape HR in 2021. He predicts it will be another year full of reinvention. Here are three of his trend predictions: Shift from managing the employee experience to managing the life experience of your employees Flexibility moves from location to time The … [Read more...]
3 ways to create an employee-owned culture
An employee-owned culture isn’t necessarily about owning a stake in the company, writes Heidi Lynne Kurter. It is also referred to as participative management where management involves employees in decision making. . . . an employee-owned culture is, where employees feel a sense of ownership over their decisions, performance and results.” Source: Fast Company, March 25, 2021. … [Read more...]
Women can be strong leaders
Once upon a time, revealing your emotions in the workplace was considered a sign of weakness, especially for women. However, “once upon a time,” is the opening line of fairy tales. Passion, compassion, and emotional intelligence are leadership strengths and always have been Source: Business News Daily, April 1, 2019. Link. Every successful entrepreneur and business leader … [Read more...]
Omnichannel, asynchronous, decision support, home delivery terms of future pet business
Opinion Changes to the ways we live and work could mean years of extra business for pet supply stores, says Erich Schwartzel. His article prompts reflection on how we got here from an animal health supply and services standpoint. Source: The long tail of the pandemic puppy business, Wall Street Journal, March 26, 2021. Link. Petco, the animal-supply retailer, was a … [Read more...]
Facebook study of emerging trends in eCommerce and digital engagement [Infographic]
Opinion Most of us would agree that 2020 advanced asynchronous interactions provided by digital tech, internet services and eCommerce platforms. Still, some animal health pros remain reluctant to believe that veterinary tele-everything and omni-channel supply chains will continue to be successful and grow. Whether one likes Facebook or not, the metrics in the infographic … [Read more...]
3 high costs of a disrespectful work culture (video)
Chris Edmonds presents workplace respect from a leadership development perspective and the importance of workplace culture. He says where respect is inconsistent across workplace interactions and relationships, three significant costs occur: Loss of talent Loss of reputation Loss of money Source: SmartBrief, February 24, 2021. Link. . . . the truth is that … [Read more...]
The most comprehensive guide to evaluating Veterinary PIMS
Sponsored Content In general, veterinary practice information management software features include appointment scheduling, electronic medical records, prescription processing, reminders, client database, invoicing, accounting, inventory tracking and reports based on the data acquired ,writes William Forsey. There is no very best veterinary practice management software, … [Read more...]
Optimal nutrition calculators for cats and dogs available
OPINION Pet owners are responsible for their pets’ proper nutrition. Too often we hear questions about specific brands of pet food wanting a yes or no answer. The same goes for treat brands and then there are table scraps. Bottom-line, daily Kcal (calorie) calculations are important before brand discussion, although a proper assessment may identify the need for … [Read more...]
34 percent of Americans take daily naps – here’s how they can help
Research shows power naps are great stress buffers. They boost the immune system and reduce the level of cortisol in your blood, refreshing you and refueling your engine. 81 percent of employees experience the afternoon crash an average of 3.2 days per week” Source: Forbes, March 13, 2021. Link. Studies at the Salk Institute show that brain activity, memory, and the power … [Read more...]
March is National Sleep Month
Take this month to think about your sleep habits. Consider how much they affect your well-being and take a step to improve them. Sleep is an essential component of wellness, and there are innumerable factors that influence sleep and sleep patterns. Few things impact mental health more than sleep. Sources: National Sleep Foundation. Link. Sleep Foundation, One Care Media … [Read more...]