Guest Contributor - Alyssa Mages, BS, CVT The word team conjures up many different images, positive for some and downright uncomfortable, for others. There are so many clichés surround it as well – we’ve all heard the overplayed “Teamwork makes the dream work.” “There’s no ‘I’ in team,” and so on – but what does being part of a team truly mean? Mages notes the negative … [Read more...]
Why should I care?
In an ongoing crisis, clear communication is more important and more difficult than when things are normal. Employees and customers are hungry for information, so we are tempted to pull together presentations and communicate with urgency instead of with careful planning. Source: Harvard Business Review, May 6, 2021. Link. If they do not know why a new action is necessary, … [Read more...]
VVCA Lunch & Learn demonstrates importance of decision support
Opinion Kudos to Shadi Ireifej and Ali McIntyre for coordinating and producing the May 26 VVCA Lunch & Learn. The only disappointment was low attendance. Ireifej shared several video cases where clients needed support to decide if their animal warranted emergency care. It was impressive to see and hear how Ireifej: Engaged the clients comfortably and casually … [Read more...]
AMVC Cares purchases Audubon, Iowa, property
Audubon Manning Veterinary Clinic, LLC, is a multi-species, west-central Iowa veterinary practice with multiple locations and a well-known swine management division. Understanding the need for community improvement and to improve the quality of life for the community and its visitors, its principals created a non-profit entity, AMVC Cares. Source: AMVC Management Services … [Read more...]
Forget everything you know about telemedicine
One might picture Jessica Vogelsang, DVM, stomping her feet as she discusses telemedicine and virtual care. Her blog post is a rally call aimed to raise the view of colleagues who are likely to meet a 2021 barrage of client appointments in the months ahead. We’ve spent the last five years arguing over the value of veterinary telemedicine because the assumption has always been … [Read more...]
Flexible workforces in veterinary practices might include aging boomers
Opinion Two recent articles prompted aberrant thought connections. Maybe for certain veterinary practices, geographies or situations the synergy between flexibility and aging boomers might be workable. In the first, Theresa L. Entriken, DVM, discusses purposefully building a schedule-flexible, diversely talented segment of your team. She says, “Imagine a team consisting … [Read more...]
What executives are saying about the future of hybrid work
The authors compiled hybrid work survey results from 100 executives from various industries and locations. While employees are feeling anxious, most organizations have only begun to think through and articulate the specifics of how to carry out a more permanent mix of remote and on-site working for all roles that aren’t essential to perform on site. Source: McKinsey and … [Read more...]
Customer service is not customer experience
Customer service is only one aspect of the entire customer experience. Customer service needs to be put into context — which means putting customer experience first. Most customer service starts when a customer calls with a problem. By contrast, customer experience starts with hope — with the reason the customer chooses you in the first place.” Source: Strategy + Business, … [Read more...]
Worth a Glance – May 20, 2021
Last week’s top post Why constant learners all embrace the 5-hour rule Source: Animal Health Digest, May 11, 2021. Link. University of Minnesota researchers develop novel, field-deployable test for CWD Source: University of Minnesota, April 19, 2021. Link. The team is striving for a test that could be set-up at individual stations … [Read more...]
Study indicates canine cognitive dysfunction and periodontal disease seem linked
Recent research suggests that what is going on in a dog’s mouth may play an important role in canine cognitive dysfunction. Specifically, periodontal or gum disease has been shown to be an important factor in humans with Alzheimer's disease. Research done at Elemental Pet Vets in Freeville, New York recently generated data that suggests that what is going on in a dog's mouth … [Read more...]
A H.I.G.H.E.R whole team approach
Guest Contributor – Caitlin Keat, MSm We’ve combined two contributions from Caitlin Keat. Leadership behaviors do not always come naturally. Recognizing and allowing the whole person is critical to improving team dynamics, successes, retention and continuity. Wholeness is a state of forming a complete and harmonious whole. It is ongoing, everchanging, and something we have … [Read more...]
A new solution: Relief veterinary technicians
Employing a relief DVM is a familiar practice. However, the concept of a Relief Credentialed Veterinary Technician/Nurse is new to managers and practice owners, writes Michelle D. Krasicki-Aune MBA, BS, CVT. Source: Today’s Veterinary Nurse, Spring 2020. Link. Enlisting rCVTs in an institution can positively impact and potentially reverse some of the negative financial, … [Read more...]
Research insights on telemedicine; changing pet owner expectations regarding accessing
Vet-AI and Joii Pet Care released new insights into the effectiveness and safety of remote prescribing. They are collected from tens of thousands of consults during the pandemic, as well as exclusive pet parent research which highlights owner expectations and needs. The insights were first shared in a live webinar called The Great British Data Show last week hosted by The … [Read more...]
She-cession. Pink collar recession. Getting women back in the workforce.
Pandemic-driven lockdowns forced many women to choose between work and family, setting women’s labor force participation back decades. Jen Colleta addresses what HR can do to stop this alarming trend. Colleta says the statistics are stark: More than 5 million payroll jobs held by women were lost in 2020. Of those women, nearly 2.5 million left the workforce entirely … [Read more...]
Engaged, but not thriving
For some time now, engaged employee measurements and net promoter scores have been used by senior management to gauge the health of their business. Unfortunately, the increased pressure on engaged employees to carry the bulk of the load has its downside. Source: Gallup, July 26, 2020. Link. Gallup recently discovered that engaged workers who are not thriving in their lives … [Read more...]
Worth a Glance – May 13, 2021
NOTE: When it is time to catch up on your reading or recall something you scanned, try the AHD Archives on the right side of the AHD website. Such as: Archives for April 2021. Link. Last week’s top post Eating less meat won’t save the planet. Here’s why. Source: Animal Health Digest, May 4, 2021. Link. What my Mother’s death taught … [Read more...]
Could artificial insemination become illegal?
Artificial breeding might become illegal should a ballot initiative in Colorado be enacted by the state’s citizens says Corey Geiger. He reviews the legislation that would call an animal, “any living, nonhuman creature.” The revised definition would then state, “. . . not limited to, a dog, a cat, a horse, livestock . . ,” says Geiger. Source: Hoard’s Dairyman, May 10, 2021. … [Read more...]
Decoding the guaranteed analysis on cat food labels
No wonder cat food labels are confusing! When pet foods became common, the template just got moved over from livestock and never really got adjusted. It’s a lot different from what we are used to seeing on “Nutrition Facts” labels for human foods.” - Cailin R. Heinze, VMD, MS, DACVN To clear up some of the confusion, the authors provide a guaranteed analysis … [Read more...]
The best flea treatments for cats and dogs
Staff writer Kaitlyn Wells rounded up the most effective vet-recommended flea and tick treatments for her readers. We’re sharing this unique resource for consumers for animal health pro review. Wirecutter, now a New York Times brand, strives to be the most trusted product recommendation service on the internet. Nothing appears on the site as a recommendation unless our … [Read more...]
Perspectives on mentorship
Guest Contributor - Alyssa Mages, BS, CVT Mentorship is personal and tough to define. Alyssa Mages shares her experiences with mentors and their contributions. My mentors were strong and fearless in my eyes. They looked for the potential in people and when they found it, whatever it was, they helped it to flourish, to grow, to become. They did not give up!” Source: … [Read more...]
Outcomes are key to productive meetings
“Nothing ever gets done in meetings. Meetings are a waste of time. Meetings are of no value.” For a list of reasons, we all try to avoid getting stuck in a meeting that goes on and on. There are many suggestions to improve meeting productivity, but all will be for naught if your meeting does not include Mitch Zenger’s first recommendation. Source: Meetings at … [Read more...]
Telemedicine policy advancements
Two states have joined adopters of new and progressive telemedicine reforms across the U.S.. Mark Cushing, JD, shares the good news from Michigan and New Jersey while comparing how these states made regulatory changes that allowed a telemedicine VCPR to be established. Source: VVCA, Mark Five series, May 3, 2021. Link. INSIGHTS: Changing telemedicine regulations is a … [Read more...]
5-step process holds team members constructively accountable
Confronting less-than-acceptable performance or conduct can create tension, writes Michael Canic. He says it is time to rethink how we view accountability. The goal of holding team members accountable is to help them—and the organization—improve, grow, achieve, and succeed.” – Micheal Canic Source: Training Magazine , April 28, 2021. Link. Canic shares a five-step process for … [Read more...]
Ensure patient safety when outsourcing prescriptions
Guest Contributor – Elaine Blyth, PharmD We occasionally hear about prescription errors and miscommunication when a third-party pharmacy fills a veterinary prescription. As third-party fulfillment continues growing, veterinary team members can proactively help reduce errors. Elaine Blyth, PharmD, offers worthwhile action items in this bulleted guide. Source: Elaine Blyth, … [Read more...]
How Petco is increasingly a stealthy competitor to clinics
Opinion In this article written for pet retailers, Mark Kalaygian offers a comprehensive look at how the company has improved and how it is expected to continue to do so. His review was prompted by Petco publishing its 2020 annual report on May 4, 2021. Animal health professionals, especially veterinary teams, need to look at these trends as many of Petco’s customers are … [Read more...]
PI calves: A devastating threat you might not even see
Complimentary Commercial Content from Boehringer Ingelheim Animal Health Despite 70 years of information and education on bovine viral diarrhea virus, the disease continues to tear at herd health and profits. Persistently infected calves are one of the greatest threats facing the cattle industry, yet many producers don’t know they’re in the herd. A PI calf is an animal that … [Read more...]
Catching up with VIP’s Shawn and Dr. Ivan
Complimentary Content Shawn Wilkie and Ivan Zakharenkov, DVM, invite innovators to discuss current and future trends while applying their veterinary and entrepreneurial experiences to the discussions. For podcast fans, VIP episodes remain an excellent opportunity to learn from animal health pros who are helping invent the next generation of animal health. Source: … [Read more...]
Why are veterinarians so unhappy?
Source: Veterinary Innovation Solutions. Registration Link. Topics to be discussed include: The generational shift and whether millennial veterinary professionals are different to motivate How to set goals that create a sense of belonging How to build thriving teams and reduce employee turnover with the application of positive psychology. … [Read more...]
Comprehensive review of bacteriuria, UTIs
As pet owners return to work, the schedules for many pets will change dramatically, including longer periods between trips outside for relieving themselves. One consequence of “holding it longer” can be the development or redevelopment of UTIs. In a two-part series, Juliette Bouillon, DMV, MVetSc, DACVIM, provided a review of the current literature and guidelines for the … [Read more...]
Emerging Salmonella serotype gains attention, concerns
Includes Sponsored Content Salmonella 1,4,[5],12:i:-, an emerging serotype in swine, has become one of the most identified serotypes in pigs, pork, and humans worldwide. Responding to the industry’s needs, Swine Health Information Center posted a new fact sheet that contains valuable information on the serotype, its nomenclature, as well as resistance. Pigs often carry … [Read more...]