If you’re trying to pay attention to multiple things, you’re not going to be as good at it versus if it were one at a time. It’s not just being slowed down . . . it might affect what you’re perceiving in the moment.” We are constantly inundated with push notices, texts, flashing signs, banners or the next tab. All this distraction may come at a massive cost. It’s not only to … [Read more...]
Lead employees by coaching
Employees don't need a pat on the head once a year. Nor do they need hand holding every step of the way. Successful businesses achieve goals through regular, effective feedback. Source: Forbes, January 30, 2018. Link. Leaders and direct supervisors provide the primary example and outlet of learning for employees. Employees don’t expect to sit back and wait forever for … [Read more...]
Understand your voice
Your voice makes a big impression. Its pitch, speed and volume determine how people view your professionalism, whether to trust you and if you’re emotionally stable. How you sound may be more important than your words, writes Susan Berkley. She discusses improving our vocal persona, while improving how we use our voice. . . . your voice can either enhance the impact of what … [Read more...]
More veterinary technicians = higher practice efficiency
Recent AVMA analytics reveals that veterinary hospitals with more technicians and other non-DVM staff are likely to operate more efficiently. The optimal mix of non-DVM and DVM staff depends on several factors, including: practice type and size the demand for veterinary services in an area the availability of qualified veterinary professionals: professional and … [Read more...]
Veterinary technicians; heroes, heroines in scrubs
It’s been said, “the poop rolls downhill.” In most vet clinics, the technicians catch it. But these talented professionals frequently make the day, save a case and step in to help animal owners understand what’s going on. Kudos to the dvm360 staff for collecting some real-life experiences as the 2019 National Veterinary Technician Week approaches October 13-19. Source: … [Read more...]
The real meaning of customer-centricity and how to develop it (includes video)
Like a well-written elevator speech, Denise Lee Yohn discusses how to implement a customer-centric operating model. She promotes cultivating a culture that embraces a customer-focused mindset and values. Beyond “a customer is always right,” customer centricity is about identifying your most valuable customers and then organizing and operating around them. Source: SmartBrief, … [Read more...]
Feeling in control can help prevent burnout
There are lots of reasons people feel burned out at work, writes Elizabeth Grace Saunders, a time management coach. An overstuffed to-do list, tasks that seem meaningless or a lack of connection with others are easily identified. If you don’t have autonomy in your job or a say in the decisions that affect your professional life, it can take a toll on your well-being. One of … [Read more...]
We ARE being watched
'Who is watching you?”' is the cover story of the current issue of Consumer Reports. Our increasingly digital world has created mountains of data and there are few laws to safeguard the information. There are ways to take better charge of your privacy. We’re sharing three topics below that are available without subscriptions. Source: Consumer Reports, October 2019. Link. … [Read more...]
Opinion – Raising the next generations at home, at work
Kids < people > who recognize their choices in life feel more confident in their ability to create a better future for themselves. It sometimes seems young folks entering the workforce lack understanding of how the world works. We can either growl about it or engage our leadership skills to help them grow. Amy Morin’s article, “A psychotherapist shares the 7 biggest … [Read more...]
Burdock plants and cows don’t mix
Eye problems in livestock can be caused by foreign material. One of the more challenging problems is burdock slivers, according to Heather Smith Thomas. A tenacious and invasive weed, burdock is readily spread to new areas by burrs stuck to animals or clothing. When ripe, the burrs release hundreds of microscopic barbed slivers that contain tiny seeds. If a sliver gets into an … [Read more...]
Beef bulls + dairy cows can compromise milk production
Unable to return a surplus of female calves, dairies are assertively seeking to breed and sell surplus calves for meat production. However, many strongly antagonistic traits associated with calving performance and carcass merit can be detrimental to the cows’ ability to calve and re-establish pregnancy early postcalving without any compromise in milk production. Researchers … [Read more...]
Farm-wise parasite control strategies
Mares midway in their second trimester makes them a top parasite control priority on horse farms. It is important to consider all the horses on the farm, but remember each horse has its own needs , writes Sarah Evers Conrad. Avoid blanket parasite control strategies. They have led to widespread drug resistance in parasite populations. There’s really no way to build a parasite … [Read more...]
Protect horses from lyme disease
Fall brings a fervent tick quest < link > that reinforces the need to limit horse exposure to ticks. There is no lyme vaccine approved for use in horses. However, some veterinarians have vaccinated horses with canine vaccine < link >. Laurie Bonner shares ways to reduce horse exposure to ticks including daily removal, pasture care and using tick repellent on … [Read more...]
Smartphones help teach clinical ophthalmology
Lucien V. Vallone, DVM, DACVO, shares various applications using of smartphones for teaching ophthalmoscopy skills in veterinary medical training programs. He outlines techniques for fundus and anterior segment imaging that generally do not require the purchase of accessory equipment. Source: Clinician’s Brief, August 2019. Link. Advancing smartphone technology is allowing … [Read more...]
CAPC Top Ten Cities Report for the month of August
The Top Ten Cities report for August 2019 shows the cities with the highest percentage increase in positive heartworm tests: Orange, CA Paul, MN Fontana, CA Cleveland, OH Omaha, NE Syracuse, NY Milwaukee, WI Tacoma, WA San Jose, CA Cary, NC Source: CAPC, September 10, 2019. Link. Although these cities are broadly disseminated across the United … [Read more...]
Malone’s call to action
Pat Malone challenges distributor representatives to augment selling skills and approach each customer from a different perspective. He sites the decreasing market share coming direct from the veterinarian as a problem to help solve. “ a problem isn’t a problem until there is the realization that it is a problem” Practice managers attending the upcoming VHMA convention can … [Read more...]
Opinion – Vet student communication skills training programs need help
Research from Colorado State University suggests support for communication skills training programs and recognition of their value continue to grow. However, a lack of resources, faculty expertise, validated methods for outcomes assessment and leadership remain as challenges. As animal health pros, this research confirms what we’ve known for years. Therefore, working with … [Read more...]
AAHA releases Implementing Preventive Care Protocols publication
AAHA’s newest publication will help more practices learn how they can increase benefits for clients, patients and themselves by implementing preventive care protocols, according to Janice Trumpeter, DVM and AAHA Deputy CEO. Developed with an educational grant from Idexx, the expanded set of preventive care protocols includes using routine diagnostic screenings. Expanding the … [Read more...]
Lead contamination risks in backyard poultry
Rearing backyard chickens carries some zoonotic concerns and potential risk for the birds being exposed to chemicals or heavy metals like lead. These can get passed on to consumers through eggs or meat. Birds may pick up lead from various sources, such as contaminated water and feed. But, the main source of lead exposure for backyard poultry is likely contaminated … [Read more...]
Recovering from losing our cool at work
It doesn’t matter where the stress comes from. But when it builds to a blow-up at work it is time to approach the situation with humility and intention. Beginning with self assessment, Patricia Thompson offers steps to recover from the incident and repairing your reputation. . . . negative experiences are processed more thoroughly than good ones, and negative impressions are … [Read more...]
Pat Malone’s most favored 2019 posts
Posts that AHD’s contributor, Pat Malone, writes, are consistently opened at a high rate. He writes about leadership and productive communication. We thank him for sharing his expertise and translating his experiences to animal health. Most of all we appreciate his support and friendship. Source: Animal Health Digest. Link. We’ve featured five of the most-read posts … [Read more...]
Rumen soup, a jigsaw of cow gut microbes
Agricultural Research Service scientists and their cooperators are using high tech tools to better understand the microbial "soup" of the cow's rumen. The rumen is the first of four stomach chambers where tough plant fibers are turned into nutrients and energy. Derek Bickhart, a research microbiologist, estimates there are more than 30,000 species of rumen-dwelling organisms. … [Read more...]
Boosting immunity in cattle may mean more productivity
Barry Bradford with Kansas State University presented new information from his study of immunometabolism at the American Society of Animal Scientists in July. He researched inflammatory responses during times of stress, especially those that impact on liver health. The interactions between normal organ function and the immune system are becoming much tighter than we used to … [Read more...]
The Bridge Club LIVE at NAVC E-Summit, plus Feline Health Week
E-Summit speakers, organizers and attendees are invited to join Bridge Club members for networking and discussion, accompanied by a nightcap at Rieger Distillery. The meet-up will take place Tuesday, September 17, from 8:30 to 10:30 p.m. CDT. To register < click here >. The Bridge Club will recognize Feline Health Week September 23 through 27. Virtual events are … [Read more...]
VHMA to gather in Arizona (includes video)
Veterinary hospital managers will meet in Glendale, Arizona, for the 2019 VHMA Annual Meeting and Conference, September 26 through 28. The theme, Embracing the Future of Veterinary Management, will focus on education, innovation and technology. VHMA 2019...it's all about embracing the future of best practices to ensure that individuals and practices thrive. < video link … [Read more...]
Top 10 cities for heartworm disease; July results
Animal health pros will find a couple of unexpected cities in this the top 10 report. The evidence is clear. Heartworm is spreading. The top 10 list summarizes the metro areas across the United States that experienced the greatest percentage increase in positive parasitic disease tests during the month. They are: Moreno Valley, CA Washington, DC Newark, NJ … [Read more...]
Opinion – Pharmaceutical industry ranks poorly in Gallup poll
OUCH! . . . The pharmaceutical industry has hit a new low. It now ranks last of the 25 industry sectors Gallup tests annually. Source: Gallup, September 3, 2019. Link. Americans are more than twice as likely to rate the pharmaceutical industry negatively (58%) as positively (27%), giving pharma a net-positive score (-31). Joining it in the net-positive negative numbers are: … [Read more...]
Discussing what “ethical” and “unethical” look like
It’s a slippery slope when you begin to rationalize actions and tell yourself and others, “This is an exceptional situation,” or, “We have to bend the rules a little to get things done here,” writes Merete Wedell-Wedellsborg. No matter how principled you are, you must recognize that, over time, the bearings of your moral compass will shift toward the culture of your … [Read more...]
E-Commerce Summit features speakers from Chewy, Nestle-Purina
Ornel Cotera from Chewy and Thomas Schwarztrauber from Nestlé Purina North America lead a list of speakers that highlight the value of the E-Commerce Summit that will take place September 17 and 18 in Kansas City, MO. The summit is designed for senior executives, national account and channel teams from animal health manufacturers, distributors, hospital consolidators and … [Read more...]
Hand-written notes make customers feel good
Re-evaluate marketing methods and consider some tactics that will genuinely connect with target audiences and create long-lasting customer relationships, advises Anaita Sarkar. Despite successes in customer engagement using social media, she believes in implementing strategies that make customers feel valued and more than just a cog in a big wheel. Source: SmartCompany, … [Read more...]