Commentary
Growth in core vaccines, kennel cough vaccine and surgery at this point in the new year is good news. While invoices, patient and client numbers are still negative, these results are much improved over what was seen mid-November <Link>.
Prevention medicine requires proactive communication.”
Consider sharing this market information as part of employee appreciation activities.
Source: VetWatchTM by Animalytix, February 25, 2023. Link.
INSIGHTS: While there is a natural churn of clients and patients, retention and compliance require more than a reminder card these days. Every week we see content about the need to personalize customer experiences and communications. For clients who are lagging behind, well-timed phone calls, voice messages or personalize emails can help keep them coming in and their pets on track.