Some teams are superb; harmonious, efficient and high performing. Others get bogged down by bickering and missed opportunities and suffer poor outcomes, shares Daniel Goleman.
What makes the difference? A team’s level of emotional intelligence and a set of emotionally intelligent norms.
Source: LinkedIn, July 23, 2025. Link. Dr. Vanessa Druskat on TedX [15:51] <Link>. Any team can intentionally boost its operation and results, given the right help. Team-based emotional intelligence can be learned. Goleman shares nine norms for interaction in TeamEI (see chart).
Addressing unacceptable behavior is a norm needed by teams everywhere. It means team members routinely give constructive feedback when a member does something the team has agreed is unacceptable.”
INSIGHTS: Emotion intelligence in teams is based on effective communication throughout the process.