Chewy Health* President Mita Malhotra shares the attributes she believes are essential for leaders as they seek to build teams that drive growth and create experiences that keep customers coming back. Her key assertions include: Build trust daily by encouraging thoughtful questions, offering autonomy, supporting growth and allowing room for mistakes. Front desk staff … [Read more...]
You will never be perfect, but you can always be better
In his November 10th final letter to Berkshire Hathaway shareholders, Warren Buffett, age 95, stated he would be going quiet, saying, “I was late in becoming old – its onset materially varies – but once it appears, it is not to be denied.” Buffett will officially retire at the end of 2025. Looking beyond the obvious financial matters and succession, Ben McKimm unpacks 10 … [Read more...]
Worth a Glance – October 30, 2025
Last week’s AHD Bulletin – Animal Health Digest Bulletin, October 23, 2025. Link. Most read posts from October 23, 2025 AHD Bulletin – Temple Grandin: Get yourself in through the back door. Link. AAHA resources complement vet tech support, development. Link. Free book; guidance to help navigate behavioral euthanasia decisions. Link. What do they value? … [Read more...]
Worth a Glance – October 9, 2025
Last week’s AHD Bulletin – Animal Health Digest Bulletin, October 2, 2025. Link. Most read posts from October 2, 2025 AHD Bulletin – Unreturned phone calls can cost you more than $50,000 a year. Link. It’s the process that counts. Link. Case suggests Tamiflu MAY help cats infected with H5N1. Link. Meeting Gen Zs where they learn. Link. Got the giggles? … [Read more...]
The stares we can’t ignore
The “Gen Z stare,” a long, blank and expressionless stare in a variety of social situations is getting a lot of attention. Bryan Robinson, PhD, shares some of the reasons this may be occurring with these digital natives. He advises leaders to move beyond snap judgments to look closely at how they interpret employee behavior. Wanting mentorship versus micromanagement, Gen Zs … [Read more...]
No colic, but a mechanic might be required for laminitis
Boasting the combined attributes of a horse, a mountain lion and a motorcycle, the Kawasaki Corleo concept <Link> was unveiled at the Expo 2025 Osaka in Japan. The Corleo is positioned as a revolutionary off-road personal mobility vehicle; a rideable robot propelled by four legs and powered by a hydrogen-fueled engine. If intrigued, be sure to watch the computer-generated … [Read more...]
How to move forward when you don’t know your next career step
Moving forward when you don’t know your next career step while knowing you want more can be an uncomfortable crossroad. A 2024 study revealed that nearly half of the workforce feels burned out or dissatisfied with their current job. Mary Olson-Menzel and Ruth Gotian share 10 steps as a road map toward clarity and action to enable moving toward something more satisfying or a … [Read more...]
Forbes, How can the veterinary industry help with the rising cost of care?
Commentary We held this article for a few weeks trying to best present the content for consideration. Aimee Gilbreath, president of PetSmart Charities, wrote it. She shares metrics seen routinely in various media and calls the rising cost of pet care a full-blown pet healthcare crisis. I disagree. I believe we have a pet parent spending problem veterinary hospitals are … [Read more...]
Chewy Health president shares 3 trends revolutionizing pet healthcare
Mita Malhotra, president of Chewy Health, shares shifts in pet parent behavior she believes to be shaping the future of veterinary care: An increasing focus on preventative health Greater adoption of digital tools A stronger commitment to building trusted, long-term relationships with veterinary teams Source: Forbes, April 25, 2025. … [Read more...]
How to make an outdoor cat an indoor cat
Last week we offered an article on the pros and cons of allowing indoor cats to experience the outdoors <Link>. In the article here, LeeAnna Buis, CFTBS, FFCP, offers ways to help an outdoor cat transition indoors. She emphasizes it will take planning, consistent effort and time. Source: Preventive Vet, November 11, 2024. Link. Use a gradual process, slowly keeping … [Read more...]
A cat is a cat, BUT, lifestyles, environments and their natures are a conundrum
Commentary Mara Watts’s article3 advocating for seasonal, proactive care and support for farmyard cats initiated thoughts and an investigation of the various categories of cats1 based on their lifestyles. Recent posts from animal health pros sought to identify and reduce barriers to the medicalization of cats, increase wellness efforts and improve veterinary care of pet cats … [Read more...]
Mastering and winning at customer experience
You don’t buy your clothes at a shop offering only one size or one style. Has anyone ever read a mail piece that is addressed to “Postal Customer?” “That’s the way we’ve always done it,” will put you out of business. Thrive, grow and succeed by winning the customer experience. Source: Forbes, February 9, 2024. Link. The winning formula for customer service: … [Read more...]
Worth a Glance – November 21, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, November 14, 2024. Link. Most read posts from the November 14th AHD Bulletin – A dairy like you’ve never seen. Link. Reinforcing the 12-month flea prevention message. Link. Blueprint for receiving new feeder calves. Link. Well Groomed’s canine wellness revolution sweeps Florida. Link. … [Read more...]
Pet industry adapts to economic challenges, new trends
The pet industry has become accustomed to steady, consistent growth at high levels throughout the range of products and services offered. Richard Kestenbaum says that's over. There will still be growth, but it will be more choppy and more selective. Certain product classes will grow. Others will shrink. Certain marketing channels will be an opportunity. Others not. Consumers … [Read more...]
AI is a powerful tool, but not for small businesses
While AI's potential is vast, its practical applications and benefits for small businesses remain a contentious topic, writes Louis Mosca. He reminds us that significant human oversight and intervention are still needed when implementing AI. Source: Forbes, July 29, 2024. Link. The extent to which AI can drive revenue and enhance productivity varies widely depending on the … [Read more...]
Meeting customer expectations starts with employees
Customers want to deal with businesses that are consistent, reliable, accessible, helpful and prompt. Their expectations have never been higher and people want to work for companies that provide a great employee experience. Source: Forbes, November 7, 2023. Link. There is real benefit to companies that recognize the vital link between employee experience and customer … [Read more...]
The anti-meat discussion returns to rapid emissions reduction
Commentary The next big climate deadline is for meat and dairy, writes Kenny Torella sharing information from the December 2023 United Nations Climate Change conference. He quotes Harvard’s Helen Harwatt who says, “We need to see major changes in livestock production and consumption . . . really deep and rapid changes over the next decade.” Beyond the obvious reduction in … [Read more...]
Employee Appreciation Day is March 1st
Employee appreciation is directly tied to job satisfaction. Various sources indicate more than one-third of employees say personal recognition would encourage them to be more productive. The articles here share various ideas to celebrate employees. It is crucial to avoid giving the impression that your expressions of employee appreciation are merely perfunctory gestures … [Read more...]
Employee retention strategies for younger generations
Keeping employees engaged, productive and loyal is a challenge that’s becoming more difficult, particularly as more members of Gen-Z join the workplace. Dubbed as the "restless generation," Gen Z research shows as much as 50 percent are disengaged from their jobs, 40 percent want to leave within two years and 35 percent even say they would leave their current job without having … [Read more...]
Will we be ready? Introducing Gen Alpha.
Commentary Food for thought. As a baby boomer, the challenges of adapting communications to meet the coming generations and still communicate with remaining Silents, other Boomers, Millenials, Gen X and Gen Z often seem daunting. Our curators spend worthwhile time sorting out the animal health narrative for what is new, seasonally relevant or repetitively adjusted to fit an … [Read more...]
The role of the personality hire. Bringing the workplace vibes.
Commentary Often seen shouting “You’ve got to fight for your right to par-tee,” Kansas City Chiefs Tight End Travis Kelce is a unifying figure on and off the NFL gridiron. Unique personalities that click with staff and reflect corporate branding have a substantial business impact, especially when, like Kelce, they are also highly competent. In these two articles, … [Read more...]
Forbes list of the world’s most powerful women
The Forbes 2023 Power List was determined by four main metrics: money, media, impact and spheres of influence. It includes political leaders, the heads of major companies and more. Each of these 100 women are helping to shape the policies, products and political fights that define our world. Barbie is 100th on the list. Source: Forbes, December 5, 2023. Link. … [Read more...]
What scents are dangerous to cats and dogs?
Includes Commercial Content Many pet owners are not aware that some scents are toxic to animals until after a disturbing trip to the vet with an ill pet. Pets can become sick from essential oils due to compounds called phenols that are easily absorbed through the skin, nose and mouth. Toxic scents and essential oils to avoid include tea tree, clove, citrus, cinnamon, … [Read more...]
Teens spend average of 4.8 hours on social media per day
Social media scrolling is a growing problem for all ages but especially teens. The need to put the phones down is also consistent with Forbes’ article on time blindness <Link>. Gallup’s data is consistent with the literature on digital addiction. It shows that teens who spend more time on social media rate themselves as being less conscientious. A second, upcoming part … [Read more...]
Signs of time blindness and how to cope with it
Some people have difficulties accurately perceiving passing time. Those challenged with regulating their internal clock may have what psychologists refer to as time blindness. Although usually a common indicator of ADHD, studies show that our perception of time is closely related to our well-being and emotional states, and changes in these can influence how we perceive how time … [Read more...]
Pet owners are NOT prepared to pay for veterinary care
Commentary including Sponsored Content “They didn’t say anything about this in the books,” wrote James Herriott in his 1972 bestseller, “All Creatures Great and Small.” Herriott introduced readers to the amazing variety and never-ending challenges of veterinary practice. He also introduced us to unrealistic expectations of animal owners. We submit that while the practice of … [Read more...]
Self-confidence is not immune to negative feelings
Even the most accomplished and confident leaders sometimes find themselves grappling with feelings of inadequacy and negative self-worth. Source: Forbes, August 22, 2023. Link. For leaders, a self-perceived fraudulence can be exacerbated by a relentless pursuit of perfectionism, where any minor flaw is magnified into a colossal failure. INSIGHT: Create a two-year … [Read more...]
Leading behavioral change
While there are many challenges in today’s practices, they are all challenges of behavioral change. Source: Forbes, February 17, 2023. Link. In 2023 more than ever, leaders need to be less strategy experts and more human experts. INSIGHT: Influence begins when the leader suspends, temporarily, their point of view and starts from the potential follower’s point of view. … [Read more...]
How to deal with an angry client
Since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. While this article suggests sympathy, I suggest it means empathy . . . an enormous difference. Source: Forbes, August 2, 2013. Link. After the situation has been resolved and the customer is on her way, it is helpful for you to take your own … [Read more...]
10 ways to reduce job search anxiety
There are healthy ways to deal with job search anxiety, writes Caroline Castrillon. She shares ways to deal with search anxiety during the process of finding a new opportunity including: Remember you are more than your job Find support Maintain a schedule Embrace the rejection Know when its time to rest Source: Forbes, April 16, 2023. Link. INSIGHTS: Some … [Read more...]