You don’t buy your clothes at a shop offering only one size or one style. Has anyone ever read a mail piece that is addressed to “Postal Customer?” “That’s the way we’ve always done it,” will put you out of business. Thrive, grow and succeed by winning the customer experience. Source: Forbes, February 9, 2024. Link. The winning formula for customer service: … [Read more...]
Worth a Glance – November 21, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, November 14, 2024. Link. Most read posts from the November 14th AHD Bulletin – A dairy like you’ve never seen. Link. Reinforcing the 12-month flea prevention message. Link. Blueprint for receiving new feeder calves. Link. Well Groomed’s canine wellness revolution sweeps Florida. Link. … [Read more...]
Pet industry adapts to economic challenges, new trends
The pet industry has become accustomed to steady, consistent growth at high levels throughout the range of products and services offered. Richard Kestenbaum says that's over. There will still be growth, but it will be more choppy and more selective. Certain product classes will grow. Others will shrink. Certain marketing channels will be an opportunity. Others not. Consumers … [Read more...]
AI is a powerful tool, but not for small businesses
While AI's potential is vast, its practical applications and benefits for small businesses remain a contentious topic, writes Louis Mosca. He reminds us that significant human oversight and intervention are still needed when implementing AI. Source: Forbes, July 29, 2024. Link. The extent to which AI can drive revenue and enhance productivity varies widely depending on the … [Read more...]
Meeting customer expectations starts with employees
Customers want to deal with businesses that are consistent, reliable, accessible, helpful and prompt. Their expectations have never been higher and people want to work for companies that provide a great employee experience. Source: Forbes, November 7, 2023. Link. There is real benefit to companies that recognize the vital link between employee experience and customer … [Read more...]
The anti-meat discussion returns to rapid emissions reduction
Commentary The next big climate deadline is for meat and dairy, writes Kenny Torella sharing information from the December 2023 United Nations Climate Change conference. He quotes Harvard’s Helen Harwatt who says, “We need to see major changes in livestock production and consumption . . . really deep and rapid changes over the next decade.” Beyond the obvious reduction in … [Read more...]
Employee Appreciation Day is March 1st
Employee appreciation is directly tied to job satisfaction. Various sources indicate more than one-third of employees say personal recognition would encourage them to be more productive. The articles here share various ideas to celebrate employees. It is crucial to avoid giving the impression that your expressions of employee appreciation are merely perfunctory gestures … [Read more...]
Employee retention strategies for younger generations
Keeping employees engaged, productive and loyal is a challenge that’s becoming more difficult, particularly as more members of Gen-Z join the workplace. Dubbed as the "restless generation," Gen Z research shows as much as 50 percent are disengaged from their jobs, 40 percent want to leave within two years and 35 percent even say they would leave their current job without having … [Read more...]
Will we be ready? Introducing Gen Alpha.
Commentary Food for thought. As a baby boomer, the challenges of adapting communications to meet the coming generations and still communicate with remaining Silents, other Boomers, Millenials, Gen X and Gen Z often seem daunting. Our curators spend worthwhile time sorting out the animal health narrative for what is new, seasonally relevant or repetitively adjusted to fit an … [Read more...]
The role of the personality hire. Bringing the workplace vibes.
Commentary Often seen shouting “You’ve got to fight for your right to par-tee,” Kansas City Chiefs Tight End Travis Kelce is a unifying figure on and off the NFL gridiron. Unique personalities that click with staff and reflect corporate branding have a substantial business impact, especially when, like Kelce, they are also highly competent. In these two articles, … [Read more...]
Forbes list of the world’s most powerful women
The Forbes 2023 Power List was determined by four main metrics: money, media, impact and spheres of influence. It includes political leaders, the heads of major companies and more. Each of these 100 women are helping to shape the policies, products and political fights that define our world. Barbie is 100th on the list. Source: Forbes, December 5, 2023. Link. … [Read more...]
What scents are dangerous to cats and dogs?
Includes Commercial Content Many pet owners are not aware that some scents are toxic to animals until after a disturbing trip to the vet with an ill pet. Pets can become sick from essential oils due to compounds called phenols that are easily absorbed through the skin, nose and mouth. Toxic scents and essential oils to avoid include tea tree, clove, citrus, cinnamon, … [Read more...]
Teens spend average of 4.8 hours on social media per day
Social media scrolling is a growing problem for all ages but especially teens. The need to put the phones down is also consistent with Forbes’ article on time blindness <Link>. Gallup’s data is consistent with the literature on digital addiction. It shows that teens who spend more time on social media rate themselves as being less conscientious. A second, upcoming part … [Read more...]
Signs of time blindness and how to cope with it
Some people have difficulties accurately perceiving passing time. Those challenged with regulating their internal clock may have what psychologists refer to as time blindness. Although usually a common indicator of ADHD, studies show that our perception of time is closely related to our well-being and emotional states, and changes in these can influence how we perceive how time … [Read more...]
Pet owners are NOT prepared to pay for veterinary care
Commentary including Sponsored Content “They didn’t say anything about this in the books,” wrote James Herriott in his 1972 bestseller, “All Creatures Great and Small.” Herriott introduced readers to the amazing variety and never-ending challenges of veterinary practice. He also introduced us to unrealistic expectations of animal owners. We submit that while the practice of … [Read more...]
Self-confidence is not immune to negative feelings
Even the most accomplished and confident leaders sometimes find themselves grappling with feelings of inadequacy and negative self-worth. Source: Forbes, August 22, 2023. Link. For leaders, a self-perceived fraudulence can be exacerbated by a relentless pursuit of perfectionism, where any minor flaw is magnified into a colossal failure. INSIGHT: Create a two-year … [Read more...]
Leading behavioral change
While there are many challenges in today’s practices, they are all challenges of behavioral change. Source: Forbes, February 17, 2023. Link. In 2023 more than ever, leaders need to be less strategy experts and more human experts. INSIGHT: Influence begins when the leader suspends, temporarily, their point of view and starts from the potential follower’s point of view. … [Read more...]
How to deal with an angry client
Since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. While this article suggests sympathy, I suggest it means empathy . . . an enormous difference. Source: Forbes, August 2, 2013. Link. After the situation has been resolved and the customer is on her way, it is helpful for you to take your own … [Read more...]
10 ways to reduce job search anxiety
There are healthy ways to deal with job search anxiety, writes Caroline Castrillon. She shares ways to deal with search anxiety during the process of finding a new opportunity including: Remember you are more than your job Find support Maintain a schedule Embrace the rejection Know when its time to rest Source: Forbes, April 16, 2023. Link. INSIGHTS: Some … [Read more...]
How to ask customers for online reviews
Asking for an online review just after the service or purchase is usually the best time, writes Austin Andrukaitis. He says the review process should be an integral part of your brand experience to help reinforce customer relationships, build brand loyalty and encourage people to tell others about your brand. Over 93 percent of consumers use online reviews to help make … [Read more...]
Why white-tailed deer don’t get Lyme disease
White-tailed deer are important to the survival of deer ticks but they are not involved with transmitting the Lyme bacteria. The serum component of white-tailed deer blood kills Lyme bacteria. Whatever it is in the deer that’s killing the germ is part of the innate immune system, a part that precedes antibodies, shares Stephen Rich, MS, PhD. Although deer, such as white-tailed … [Read more...]
Pet-owning households on decline while spending remains strong
Richard Kestenbaum shares he was shocked with numbers from the APPA summary of its annual report on pet ownership that shows a decline in pet households. The percentage of households with pets declined from 70 percent in 2021 to 66 percent in 2022. In contrast to the households decline, the dollars spent on pets in 2022 were up 10.8 percent over 2021. Recent reports from Chewy … [Read more...]
Last-mile delivery race is a losing proposition
Commentary The Forbes article linked here provides context for animal health pros as our industry deals with growing resupply costs while holding margins in line to service animal owners. By land or drone, the retail industry is waging big money on last-mile delivery timelines. The prospect of a return on investment seems murky at best, shares Greg Petro. He describes the … [Read more...]
Advice for managing people with disabilities in the workplace
Commentary There’s an important distinction between being disabled and having a disability. Disabled is a category label while having a disability is situational and the differentiation is important! Comedian Josh Blue reminds his audiences that “the disabled community is the largest minority group on the planet . . . and the only minority group you can join at any time.” … [Read more...]
Walmart goes after the pet parent market with The Dodo partnership
Pet parent targeting continues to increase in the strategies of pet specialty retailers like Petco, Pet Smart, and Chewy who have learned that many pet owners seek to pamper their dogs and cats like beloved family members. Walmart is looking to expand its reach in the pet category with a collaboration with pet-centric media brand The Dodo, a division of Vox Media. In … [Read more...]
Dealing with despair
Despair comes quietly in our heads, hearts and bodies, but if we don’t handle it well, it can have negative impacts on our entire organization. Source: Forbes, July 12, 2022. Link. It is the leader's job to acknowledge differences and enable others to hold them, if those views do not conflict with the organization's vision, mission, and values. INSIGHTS: The pandemic, … [Read more...]
Grief balloon ends up scaring a pony
A recent Facebook post is a grim reminder how dangerous balloon releases are to animals. Here is an edited version of that post. To the person who sent balloons skyward. I am sorry you lost your dad, but I am afraid the balloon didn’t reach him. Instead, I might have lost a pony. This was in our horses’ field. The balloon string got stuck in our pony’s mouth. When he put his … [Read more...]
Integrity is forever
We live in a world where integrity isn’t talked about nearly enough. We live in a world where “the end justifies the means” has become an acceptable school of thought for far too many. Source: Forbes, November 28, 2012. Link. Success will come and go, but integrity is forever.” INSIGHTS: Although it’s 10 years old, this article couldn’t be better timed. … [Read more...]
Reducing meetings
Whether those meetings were face-to-face or virtual, every employee and leader has felt the pain of pointless, aimless, unfocused, and generally inefficient ones. Source: Forbes, May 31, 2022. Link. A meeting without a clear objective is going to be painful for all involved. And the data would suggest that the pain of unproductive meetings could seriously damage employees' … [Read more...]
Grow yourself
Career success is not just a matter of hard work – it’s an amalgam that also includes good timing, help from our network and knowing when to play by the rules and when to rewrite the rules. Source: Forbes, April 22, 2022. Link. I don’t deny my own skills or talent, but I do believe sometimes our lack of being able to separate ourselves from a situation or from an experience or … [Read more...]