One of the most effective ways to make others happy is simple and easy: ask questions. Source: AXIOS, November 8, 2022. Link. We don't realize just how powerful questions can be.” INSIGHTS: Be interested instead of trying to be interesting. NOTE: Listening skills are referenced in these AHD archive posts by Patrick T Malone: The hard conversation. Link. Be … [Read more...]
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Need to vent?
With the right balance and a few self-checks, you can maintain the right to complain (occasionally)—but you can also do it in a way that doesn’t disrupt the rest of your team. Source: The Muse, June 19, 2020. Link. You can vent all you want, but nothing is going to get better unless you also come up with solutions. INSIGHT: As with many challenges, an outside sounding … [Read more...]
The upside to dissatisfaction
Some people get addicted to the dramas and disappointments of life. It becomes part of their identities, says Gregg Vanourek. They use them to rile up their ego with outrage or grievance. It can give them a strange sort of satisfaction in the moment. But overall, they’re making themselves miserable for large swaths of their life. Last week Patrick T Malone’s post addressed … [Read more...]
Mandatory vacations may be in order
Despite their elevated stress levels, more than 50 percent of American workers end up leaving paid vacation days unused. Source: BBC, July 31, 2022. Link. The goal of mandatory time off is to foster a working culture that encourages rest, removing barriers – both perceived and overt – that prevent workers from leaving the office. In this way, companies hope they can … [Read more...]
The complaint department
Gas prices are above $5 and diesel is even higher. You thought pharmaceutical prices were bad, have you been to the grocery store lately? There certainly is enough to complain about ,including having to listen to other people’s complaints. These three simple tools may help you get through the day. Source: JonGordon.com, June 2018. Link. Focus on the “get to” instead of the … [Read more...]
Resignation: the next phase
First it was the Great Employee Resignation brought on by poor management and a tight labor market. Many organizations successfully made changes to improve their employee retention. Some did not and are now facing the possibility of the Great Customer Resignation. Source: Gallup, May 20, 2022. Link. To avoid the Great Customer Resignation, leaders need to take three … [Read more...]
Never miss a good chance to shut up
Patrick T. Malone will return in a couple weeks. In his place, we’re sharing thoughts on silence from John P. Weiss. Working alongside Patrick over the years, silence is a skill he masterfully demonstrates in nearly every interaction. Silence allows the what else? thoughts to surface and be available to discuss. Weiss’ reflections on silence are less about decision trees, … [Read more...]
Pandemic lessons for all
Your attitude determines how you approach opportunities and ongoing success. Source: Vet Advantage, April 2022. Link. The key to capitalizing on the current situation is in your attitude, the value you bring, and your talent. INSIGHT: Business history is replete with organizations and individuals that have grown and prospered in challenging times. … [Read more...]
Introspection is the hard work
The more your leadership power grows, the more strength it will take to harness that power. The surest way to keep hubris at bay is to honor the work required to be a good leader with a continual regimen of honest self-evaluation and deliberate self-development. Source: Giant Leap Consulting, February 9, 2022. Link. Humility is essential to mental and spiritual fitness and … [Read more...]
How craving attention makes you less creative
This TED talk is good for introspection and consideration. Trying to gain followers and likes only to be left feeling inadequate and less creative can be addictive. In his candid TED talk, Joseph Gordon-Levitt explores how the attention-driven model of big tech companies affects our creativity. . . . <there is> a more powerful feeling than getting attention. . . it’s … [Read more...]
Solutions to toxic situations
Like many business challenges, the solution to toxic situations involves making changes. And with personal issues, the best starting point is found within us. Consider the following suggestions when facing your next people challenge. Source: Inc, February 20, 2022. Link. What's the proper way to handle such toxic people? It's to put into practice one smart principle of … [Read more...]
5 texting etiquette rules to know
There ARE rules that guide texting behavior complete with widely accepted, yet unspoken, etiquette. The author shares tips in case you are accidentally sending mixed signals: Use emojis judiciously Watch your punctuation Don’t send a million texts Don’t use ALL CAPS Use the right laughter level Source: Word Genius, November 26, 2021. Link. Also see: … [Read more...]
Decision-getting comes from understanding
Editor’s note: Thank you Mr. Malone for your tireless commitment to provide content and context to our weekly Bulletins. The most successful people I know are those who get the most decisions. So, it is vital to understand the decision-making process. Source: Vet Advantage, October 2021. Link. Decisions are made at the intersection of “what do I know” and “how do I feel … [Read more...]
Stop over-apologizing
Starting your sentences with, “I’m sorry,” does a lot more harm than you think, says Reniel. Over-apologizing is a real thing. He says for some of us, we're being too hard on ourselves, anticipating that something we said will offend someone, or provoke them. For others, it stems from something in our past that may have been an unhealthy relationship. . . . consider that … [Read more...]
Worth a Glance – June 10, 2021
Last week’s most read post Watch the quiet people. Source: Animal Health Digest, June 1, 2021. Link. Knowing when not to talk is an art.” – Patrick T. Malone Empowered women empowering others Source: DVM 360, May/June 2021. Link. Empowering Veterinary Teams’ founders Alyssa Mages, CVT and Caitlin Keat, BS, MS are filling their own career gaps by helping … [Read more...]
Telemedicine is as old as the telephone. Getting paid IS NEW!
Opinion We’re referencing four complementary sources in this post. Virtual veterinary care is advancing at warp speed. Still, some veterinary clinics struggle with moving from a courtesy service approach to charging for telemedicine services as clients embrace the convenience. Creating clear boundaries between “courtesy services” and what is considered a "paid service" is … [Read more...]
The future of work?
Upon examination, these months of operating in survival mode provide valuable insight into how organizations and people can move forward from this disruption and position themselves to navigate future disruptions that are bound to occur. In short, we see a path toward thriving, not merely surviving. Source: Forbes, November 18, 2020. Link. Going forward, leaders and teams … [Read more...]
Creativity – nature or nurture?
Some people think creativity is static. You are either born creative, or not. Jesse Hemphill believes creativity is more of a muscle that you can strengthen. Sure, some people are born preternaturally fit, but we can all do a lot to get a lot stronger. Source: LinkedIn Pulse, November 2, 2020. Link. If you are looking to grow professionally as a writer or a hotel staffer or … [Read more...]
Dreamer or doer?
Warren Buffett shares four life choices. Common sense, yes. But, to many of us, it is not common practice. That is, until we become believers than the principles work. All you need to do is act on them with positive intent. Source: Inc., September 24, 2020. Link. You will move in the direction of people you associate with. So, it is important to associate with those that are … [Read more...]
Differentiate your practice
One of the biggest challenges facing veterinary practices today is how to differentiate the practice from every other one in the marketplace. It is a challenge for everyone in the business-to-consumer category. Sometimes the answer lies in getting outside ourselves. Source: Vet-Advantage, August, 2020. Link I am going to suggest that you might further differentiate yourself … [Read more...]
Growing during a pandemic
With social distancing and other safety measures in place, a virtual component to your business strategy is vital. Cost-effective and instantaneous, digital marketing can serve as a lifeline for business during these uncertain times. Source: LinkedIn Pulse, May 4, 2020. Link. Complementing the local outreach strategy, look for ways to inspire and champion your community. If … [Read more...]
Build your mentoring team
It is well-documented that those who are mentored outperform and out-earn those who are not. They get promoted more often and report lower burnout rates.However, having just one mentor is limiting. Having a team of mentors puts you in the driver’s seat. Source: Forbes, July 6, 2020 Link. Tell people what your goal and plan is. Mentors will emerge with guidance and … [Read more...]
We need sellers who sell, not take orders
Commentary David Brock shares he remains stunned by how few people who are in sales roles, truly sell. His article is clouded with somewhat of a rant BUT, he makes good points that are relevant in this current pandemic, WFH and changed contact methods environment. Customers need help, they want help. . . particularly in these times. They need to learn, to see new … [Read more...]
Employee engagement builds resilient teams
Business units are at an increased advantage and more resilient than their peers if employee engagement is strong. And they are at an increased disadvantage and less resilient if employee engagement is weak during a recession. Source: Gallup, May 20, 2020. Link. Clear expectations - during tough times, employees need managers who reset priorities, involve them in … [Read more...]
Habits: good, bad and useful
The important thing about committing to anything longer than 30 to 40 days is that it establishes a habit. A rule of thumb I have always observed is that it takes three weeks to turn practice into habit, intentionally or not. Source: Georgiapol.com, April 28, 2020. Link. It is a bit harder if it is something you do not want to do. I do not like to exercise, but I do … [Read more...]
Fear-based management is ineffective
It is amazing that some in management and leadership positions resort to creating an environment of fear to get their people to work. Research consistently proves that fear-based leadership or management does not work. It may in the short-term, but the quality of work will be average at best and it is never sustainable in the long run. Source: Leadership First, October 12, … [Read more...]
Giving thanks
It is that time of year when we reconnect with images of the first Thanksgiving when pilgrims and native Americans gathered to celebrate a bountiful harvest. More important than the meal was the gathering of cultures and mutual learning, plus the attitude of inclusion and survival. With this spirit, our team extends a hearty Thank You to our readers. Your input and our … [Read more...]
When an argument gets too heated, here’s what to say
Productive conflict is a hallmark of high-performing teams. Some teams struggle to communicate dissenting opinions without triggering resistance and defensiveness, writes Liane Davey. They fall into unproductive conflict by invalidating one another as they argue. IF you can validate your teammate’s perspective, expertise, and feelings, you will keep the conflict focused on … [Read more...]
Leaders ask the right questions
One skill that every effective leader has mastered is asking the right questions. Obviously, this is very helpful when you need information to make a well-informed decision. It is also helpful to check your assumptions when you think you have all the information before deciding. A simple acronym can insure you ask the right questions. Source: Evan Carmichael, September … [Read more...]
Leaders also follow
The roles of leader and follower are interchangeable and depend entirely on the situation at hand. In most successful practices, the person closest to an issue at hand regularly provides the leadership when it falls into their area of expertise. In other situations, that same person is the follower. Effectiveness at both disciplines is one of the keys to a practice’s overall … [Read more...]