Ninety eight percent of workers have experienced rude behavior and 99 percent have witnessed it in the past 20 years. This is according to research completed by Christine Porath. Based on her findings, she presents the case to develop a civility code. Her process includes these categories:
- Model the right behavior
- Articulate values and set expectations
- Define civility
- Give employees skills
- Coach employees for civility
Source: Harvard Business Review, January 2018. (Link)
Christine Porath is a professor of management at Georgetown University and the author of Mastering Civility: A Manifesto for the Workplace.
Also see: When did everybody get so rude?, DVM360, March 5, 2018. (Link)
Incivility is contagious. Uncivil comments and attitudes seem to be repeated and spread more often than kind ones.
Also see: Search results for civility, Animal Health Digest. (Link)