Industry News MWI Animal Health, part of Cencora (formerly AmerisourceBergen), today announced that Shepherd Veterinary Software, which offers a veterinary practice information management software, is now fully integrated with MWI’s AllyDVM client engagement platform. Shepherd users can now take advantage of AllyDVM’s expansive service offerings including robust client … [Read more...]
Search Results for: retention
Study: The state of emergency and specialty veterinary care in 2023
Instinct’s survey, the State of Emergency and Specialty Veterinary Care, reports on these practices separate general veterinary practices. In addition to hiring and workload challenges, the report identifies ways these practices are streamlining workflows and adopting new technologies. A majority (75 percent) of emergency and specialty veterinary staff saw positive … [Read more...]
Hauser: Client relationships with veterinary team critical to positive practice experiences
Wendy Hauser, DVM, shares the importance of client relationships with the practice team. She says effective reminder systems and efficient hospital operations aren’t enough. Clients want a practice team who treats them and their pets as individuals and works to create a partnership. Hauser’s advocacy and guidance could be represented by CVRP instead of VCPR, denoting the … [Read more...]
How to say “Thank You” for supporting your business
Every interaction with a customer or prospect is an opportunity to express gratitude for being chosen to address their wants or needs. Those words and phrases help build loyalty and leave the door open to serve the customers again. Annie Pilon shares ideas for saying thank you in person, online, with follow-up communications and more. Animal health pros consistently discuss … [Read more...]
Straight talk about veterinary workforce issues
Dr. Lori Teller, AVMA president, addressed some of the major issues affecting the veterinary workforce during the AVMA convention. The article here provides a summary of her comments, including perspectives on what is termed as an abundance of misinformation currently driving conversations about veterinary supply and demand. Teller notably mentioned: Normalizing trends … [Read more...]
How to charge for technician appointments
When your practice uses technicians like physician assistants, technicians will work at the top of their licenses, improving job satisfaction and employee retention, says Wendy Myers, CVJ. She shares ideas on reallocating types of appointments from veterinarians to technicians and assistants. Of course, checking state guidelines on licensed technician and veterinary assistant … [Read more...]
AAHA announces 2023 AAHA Mentoring Guidelines
The July AAHA Trends provided the first look at the updated AAHA Mentoring Guidelines last published in 2008. “The 2023 guidelines present a modern blueprint to building a better culture for the profession,” according to Jessica Vogelsang, DVM. Now available on the AAHA website, the 2023 Mentoring Guidelines materials include a single page Guidelines at a Glance … [Read more...]
Skipping rocks and back to basics
Commentary . . . contains commercial content Every week our AHD team reviews hundreds of media items. Much of the content is about new, progressive trends or the personality of the month. When reading some recent pieces, I was reminded of helping my grandson learn how to skip rocks. The basic lesson starts with finding a flat rock, not too big, not too little . . . then … [Read more...]
Shaping the onboarding experience
Trial by fire is no longer acceptable when bringing new employees on board. Regardless of the size of the business, new hires need to feel supported from day one including opportunities to offer and receive feedback as onboarding takes place. A primary objective of onboarding is to reduce the time it takes for a new hire to become fully productive in their role” Source: … [Read more...]
Breeding season checklist
As spring calving comes to a close and producers look to crop production, its important to help them get a solid plan together for breeding cows back. In addition to bull management, this is also a good time to cull open cows or those doing poorly. Source: Drovers, April/May 2023. Link. INSIGHTS: Across all types of veterinary practices, we are routinely seeing … [Read more...]
Hauser: Reverse the downward trend of pets missing vet care
There are many factors that cause pets to miss vital regular health care. Veterinary practices cannot afford to ignore trends showing fewer patient visits. Wendy Hauser, DVM, identifies three primary drivers for why patients don’t get needed veterinary care as: Client economic limitations The owner’s inability to access care A lack of communication Too many pet … [Read more...]
Addressing veterinary attrition through storytelling
Veterinary Visionaries 2023 Spring Solving Event is asking veterinary professionals to record short video testimonials that puts human experiences into the profession’s statistics. Using crowdsourced videos, 60 or more industry organizations support this effort to help the veterinary industry reverse the declining employee satisfaction and retention trend. How do we get people … [Read more...]
Vet Watch Insight Report. 8.5 percent YTD practice revenue growth, other improvements
Commentary Growth in core vaccines, kennel cough vaccine and surgery at this point in the new year is good news. While invoices, patient and client numbers are still negative, these results are much improved over what was seen mid-November <Link>. Prevention medicine requires proactive communication.” Consider sharing this market information as part of employee … [Read more...]
The Neuroscience of trust. Management behaviors that foster employee engagement.
Commentary Although it’s five years old, this article about Paul Zak’s research on trust is relevant to current employment conditions and challenges. Note the eight measurable management behaviors that foster trust he identified. “To boost engagement and retention, treat people like responsible adults. Set a clear direction, provide the resources needed and get out of … [Read more...]
Worth a Glance – December 15, 2022
Last week’s most read posts – The top pet products of 2022. Link. Last AHD Bulletin - Animal Health Digest Bulletin, December 8, 2022. Link. ====================================================== When coyotes attacked, a dog killed 8 of them, saving a flock of sheep Source: The Washington Post, December 9, 2022. Link. John Weirwille sprang out of bed early … [Read more...]
In a downturn, focus on existing customers not potential ones
You Mon Tsang shares strategies that can translate to veterinary hospitals and retailers in the animal health market. Companies that relentlessly focus on existing customers can ride through uncertain times with the least disruption. Not only is retention less vulnerable than acquisition to the short-term swings of a bad economy, but the rule of thumb that it costs five times … [Read more...]
Sticky work environments retain veterinary professionals
Sponsored Content Wendy Hauser, DVM and founder of Peak Veterinary Consulting, provides perspective and potential solutions to the challenges of retention and talent shortages many veterinary hospitals are experiencing. Private practice is often a stagnant career path . . . where, as tenure advances the perception that individual’s efforts make a difference decrease, job … [Read more...]
What do audiences remember?
Each audience is unique. Every time we present an idea there are opportunities to improve what audience members remember. Whether we communicate in a formal speech, present laboratory diagnostics results or engage a group at a lunch ‘n learn, we want them to listen, remember and often make decisions. Research shows that audiences remember a dismal 10 percent to 30 percent of … [Read more...]
Pawty time – Golden Retrievers celebrate
Last week we shared the Golden Zoomies webinar, part of the 10th anniversary celebration of the Morris Animal Foundation’s Golden Retriever Lifetime study. The foundation recorded the event program for those who did not attend and created a video about the 10th anniversary of the study. Tiffany Grunert, MPS, CDI.D, APR, provided some study updates: Just under 2,000 dogs … [Read more...]
The Vet Watch™ Weekly Insight Report
Opinion We’re fortunate to have indices and dashboards like VetWatch™ to help monitor and understand trends in veterinary practices. Top line revenues are positive while client and patient numbers are weakening and likely an indication of retention challenges. Weekly hospital client and patient trends show revenue growth for the week ending September 3, 2022, at +4.7 … [Read more...]
No friends at work can affect performance
More than six in 10 people don't socialize with colleagues outside of work and 43 percent don't feel any alliance with coworkers. That can affect performance and retention, according to research by BetterUp Labs. Workplace relationships play an important part in our lives.” - Carole Robin Source: Fast Company, July 15, 2022. Link. Simple, effective ways to foster more … [Read more...]
Petflation: Inflation’s impact on pet industry
Inflation is strong in the pet market says John Gibbons. The Consumer Price Index has shown four straight months of double-digit, year-over-year monthly percentage increases. These are the first increases of more than 10 percent since 1981. We’re sharing quotes from two sources that present economic trends in the animal health industry. Inflation historically affects pet … [Read more...]
People are quitting over in-person work and hiring younger workers gets harder
Seldom a week passes without articles about workforce shortages, challenges and changing candidate expectations appearing in multiple sources. Business owners and hiring managers struggle to remodel how work is done to retain current talent and meet prospective candidates’ desires. It is a veritable tightrope that must be walked. We’re sharing two articles about retention … [Read more...]
Resignation: the next phase
First it was the Great Employee Resignation brought on by poor management and a tight labor market. Many organizations successfully made changes to improve their employee retention. Some did not and are now facing the possibility of the Great Customer Resignation. Source: Gallup, May 20, 2022. Link. To avoid the Great Customer Resignation, leaders need to take three … [Read more...]
Reducing meetings
Whether those meetings were face-to-face or virtual, every employee and leader has felt the pain of pointless, aimless, unfocused, and generally inefficient ones. Source: Forbes, May 31, 2022. Link. A meeting without a clear objective is going to be painful for all involved. And the data would suggest that the pain of unproductive meetings could seriously damage employees' … [Read more...]
Ways to measure, promote employee satisfaction
Complimentary Sponsored Content Many practice leaders claim they prioritize the happiness of their teams. But can they measure how well they deliver their intent? Join Ivan Zak, DVM, and guests gather to better understand a structured approach to collecting feedback. Expect to hear ways to measure and promote employee satisfaction, common mistakes businesses make when … [Read more...]
Combatting ageism in the workplace
Age discrimination worsened during the pandemic, writes Theresa Hegel. The price of ageism is high with three fourths of older workers reporting seeing or experiencing age discrimination at work. Hegel offer five strategies to root it out of your company culture. Source: Advertising Specialty Institute, May 12, 2022. Link. INSIGHTS: Our team at AHD routinely suggests what … [Read more...]
Onboarding can make or break a new hire’s experience
Even before the pandemic and the ensuing great resignation, one-third of companies did not have a structured onboarding process. Too often, onboarding efforts are about orientation and last 90 days or fewer. To ensure long term productivity and support employee growth and success, the authors suggest onboarding is a 12-month effort. Onboarding is a team’s job where … [Read more...]
Veterinary Inventory Professional certification program closes Friday, April 29th, midnight
Complimentary Commercial Content Trained inventory professionals make an ongoing, positive impact within a veterinary practice. They right size inventory costs and help to ensure patient care can thrive. Vet Logic’s new Veterinary Inventory Professional certification program promises to become a step-by-step roadmap to take action, create processes and establish systems … [Read more...]
Petco’s healthy strategy is paying off
Petco has expanded Vital Care wellness rewards program to include new services and added cats. References to growth from its customer experience and retention strategies makes this article informative reading for animal health pros. Vital Care members typically spend three times more with Petco than non-members” - Ron Coughlin, CEO Source: Forbes, March 8, 2022. Link. Seven … [Read more...]