Referencing the Stay, Please study findings, AAHA looks at what fair compensation means for retention and attrition with veterinary teams. The video presents three key takeaways including the significance of fair compensation with non-DVM roles which was nearly two times as important compared to DVMs in the study. Source: AAHA NEWStat, April 29, 2024. Link. (2:18) … [Read more...]
Search Results for: retention
Employee retention strategies for younger generations
Keeping employees engaged, productive and loyal is a challenge that’s becoming more difficult, particularly as more members of Gen-Z join the workplace. Dubbed as the "restless generation," Gen Z research shows as much as 50 percent are disengaged from their jobs, 40 percent want to leave within two years and 35 percent even say they would leave their current job without having … [Read more...]
Pathways to retention in veterinary medicine
We’re re-posting AAHA’s invitation to download a new whitepaper on retention in the veterinary industry. The days of more than 10 candidates for every job are gone. The veterinary profession cannot graduate its way out of this labor shortage: retention is a keystone. The Stay, Please survey and analyses, provide critical insight into what veterinary professionals … [Read more...]
The path to retention in veterinary medicine
AAHA’s recent retention study reveals challenges that must be met to keep educated veterinarians and vet techs by proxy practicing. Veterinary medicine has a problem: attrition. The study’s introduction includes these factors: 30 percent of those in clinical practice plan to change practices or leave within the next year. Once they leave clinical practice, only 10 … [Read more...]
Rising retention may not be all good news for employers
The revolving employee quit door has slowed, but now what? Tom Starner reminds employers to avoid complacency, as high retention driven by macro trends like the economy could lead to disengaged workforces. He addresses the hire-fire-hire scenarios that plague many organizations. . . . excessively high retention rates can indicate larger issues, such as employees staying in … [Read more...]
Pet benefits a desired trend in employee retention
Nearly half of Gen Z and millennials would be more likely to stay at an employer that offered pet benefits according to a survey by Nationwide. The benefits they want include: 40 percent: Pet insurance 29 percent: Paid time off to care for a pet 27 percent: A pet-friendly office 14 percent: Leave to care for a new pet, sometimes called “paw-ternity” Source: … [Read more...]
Employee retention replaces talent acquisition as top HR priority for 2023
Phil Albinus shares key findings from a Lattice report showing human resource teams will focus on retaining valuable talent this year. He notes employee engagement and the growing pay transparency laws as factors for consideration. Absent the ability to hire talent from the outside, HR teams are investing in the people they already have.” Source: Human Resource Executive, … [Read more...]
2023 vet med hiring and retention trends
What does 2023 hold for the veterinary profession in terms of hiring and retention?” Stacy Purcell answers with five veterinarian hiring and retention trends. Source: AAHA Newstat, December 18, 2022. Link. … [Read more...]
5 retention strategies for combatting the Great Resignation
OPINION Retention has not been a common term in the employment marketplace and only occasionally considered in customer strategies in recent years. Peter Corless says, “It is imperative that we get creative with retention strategies and cater to the needs and wants of today’s workforce.” Organizations need to shift from a work-life mindset to a life-work mindset and place … [Read more...]
Increase retention while eliminating burnout
This sounds impossible in today’s competitive environment, but it is not that hard. Gallup has identified three simple steps to accomplish it. Source: Gallup, August 25, 2021. Link. They know what is expected of them. They have what they need to get their work done. And their manager helps them manage their workload, collaborate effectively, and see a clear path to a bright … [Read more...]
Insecure leaders don’t improve employee retention
Good employees don’t quit companies! They quit their managers, supervisors or leaders. Tomas Chamorro’s and Amy Edmundson’s column helps you identify bad bosses and offer effective workarounds to help you and others manage the situation. Source: Fast Company, June 20, 2021. Link. To minimize the risks your boss creates and help your team perform well, go out of your way to … [Read more...]
Buzz On B2B: Email is tops for acquisition and retention
Email remains the top tool for retention and acquisition in B2B, but search may be coming up on the inside, judging by MeritB2B’s Q1 2021 Marketing Trends Report. Ray Schultz presents trends and shifts in business communications. Source: Media Post, April 7, 2021. Link. The focus is always on audience, and email is a proven vehicle for optimized messaging to highly … [Read more...]
Revisit the 3 Rs of client retention
This article is more current today than it was when Brenda Tassava, CVPM, CVJ, VLCE, wrote it in 2018. Communication diligence is one of the big lessons as we manage through a crisis. We cannot assume that one-and-done efforts will resonate or be remembered, let alone acted on. Tassava discusses the need to remind, recall and recheck, plus forward booking appointments with … [Read more...]
CVPM focuses on client experience, retention to compete (video)
Dana Short, MS, CVPM, discusses how focusing on the client experience works in the practice she manages. For some practices, geographic practice saturation is a relevant situation and a limiting factor to practice growth. Customer experience management is a strategy this practice deploys to retain clients and their pets. Source: VHMA Practice Tips, October 2019. … [Read more...]
VHMA examines the importance of employee retention
Finding and keeping great animal hospital employees has become increasingly difficult and is essential to providing outstanding patient care and client service, practice growth and financial success. VHMA’s August 2018 Insiders’ Insights survey focused on issues related to employee retention. Employee engagement is a murky and multi-faceted topic and isn’t the same as … [Read more...]
The power of retention and post-sale nurturing
Sales! For many this is a four-letter s-bomb. Don’t panic. Consider how you feel when the service department calls you to see how your car is acting after a repair or when the dentist calls you to see how you’re feeling after a procedure. Consumer retention is the key to both happy customers and a healthy bottom line in any business. Source: Inc., March 19, 2018. Given … [Read more...]
Women are experiencing a mental health crisis. What that means for employers.
Beyond the day-to-day personal and interpersonal stressors, several macro issues are at play and impacting everyone’s mental health, including social, political, economic and technological stressors. Kathryn Mayer says women are coping with all those issues and they are also being exposed to a series of other stressors more prevalent for women. Source: SHRM, October 8, 2024. … [Read more...]
Instinct Science reports on state of emergency and specialty veterinary care
Instinct Science’s second annual State of Emergency and Specialty Veterinary Care Report highlights positive shifts in morale and teamwork in this sector of veterinary services. Among the findings, a) patient volume and wait times have eased, b) staffing shortages have decreased slightly, and c), morale and job satisfaction have improved across the sector. Along with the … [Read more...]
Understanding the differences between transactional and relational salespeople
Commentary Anthony Iannarino’s article fits the ongoing content focused on client retention and loyalty. To appreciate his comparison, one must accept that we are all in the transaction business at some level. How we go about it differs by the situation, business category, and, in some cases, the business’s strategies. The differences between transactional and relational … [Read more...]
Nearly 50 percent of full-time workers don’t make a living wage
“Only 46 percent of those in health care make a living wage . . . generally defined as having enough cash flow to cover their monthly bills,” shares Kathryn Mayer in this article. She highlights pronounced disparities for women and people of color. Only 56 percent of full-time workers in the U.S. are making a living wage, while 44 percent are not earning enough to cover … [Read more...]
The ROI of pet insurance according to HR professionals
Commentary, Commercial Content Petpartners shares case study results from a 2024 survey of human resources professionals. The study explored how pet-friendly benefits boost employee well-being, reduce stress and cultivate a more supportive work environment. The findings emphasize the importance of pet-friendly benefits and pet policies in today’s multi-generational … [Read more...]
Walmart adds bonuses for hourly employees
In a move to improve retention and employee well-being, Walmart will offer a financial bonus of up to $1,000 to full- and part-time employees. The longer an hourly employee stays with the company, the higher the bonus. Source: SHRM, June 14, 2024. Link. Also see: Here's how much Walmart employees get paid in 2024, The Street, January 17, 2024. Link. The average hourly wage … [Read more...]
AABP, AAEVT create veterinary technician utilization guidelines
New guidelines from the American Association of Bovine Practitioners and the American Association of Equine Veterinary Technicians and Assistants outline specific responsibilities and different levels of veterinary supervision for credentialed veterinary technicians in their areas of practice. The objectives include improving staff retention, performance and patient care while … [Read more...]
Why we need fewer performance reviews and more check-ins
Leadership expert, author Ashley Goodall, argues that check-ins are a more personal way for teams to set goals. He shares when Cisco researchers looked at the relationship between frequency and effect, they found that a biweekly conversation had a clear, positive effect, and that a weekly conversation had a very big, indeed positive effect. Source: Fast Company, May 6, 2024. … [Read more...]
Employee engagement in the U.S. hits 11-year low
Employee engagement trends are significant because they link to important performance outcomes such as productivity, employee retention, customer service, safety incidents, quality of work and profitability that are crucial to organizational leaders, writes Jim Harter. He shares 1-Q-24 research results. The U.S. now has a ratio of 1.8 engaged employees for every actively … [Read more...]
AAHA’s free webinar schedule for 2-Q-2024
AAHA Learning is providing free access to these courses for animal health pros. RACE continuing education credits are available with registration. Membership is not required. Feline diabetes and choosing SGLT2 inhibitors: May 27th recording may be available Fostering cultural competency in veterinary medicine Stay, please: The path to improved retention in veterinary … [Read more...]
Reducing turnover: Which approach is right for you?
The proper path to improved retention depends on your practice and it may vary by employee role. Kristen Green Seymour applies the findings from AAHA’s “Stay, Please” study to three fictional practice examples. Her analyses are informative and worth studying regardless of your role in animal health. Attrition rates greater than 30 percent reduce veterinary services availability … [Read more...]
How to retain employees during the great resignation and beyond. Earn CE.
Sponsor Content Recruiting and hiring are critical in the veterinary job market but so is the retention of current employees. Qualified candidates are scarce and to many, often seem non-existent. Stacy Pursell, CPC/CERS, presents ideas to keep current staff on board which stabilizes veterinary clinics’ ability to provide consistent levels of service. Source: ASPCA® Pet … [Read more...]
How companies are supporting employees experiencing menopause
Commentary One statement in this article defines the importance of the topic it covers. “By 2025, there will be over 1 billion people worldwide experiencing menopause.” Organizations that take employee well-being seriously realize that getting ahead of conditions like menopause reduces an incredible burden on their workforce and can improve the bottom line say the … [Read more...]
Study: More Americans seeking preventive care. Can animal health capitalize on the trend?
Commentary Animal health pros are familiar with the transitions from treatment to prevention that occurred in dentistry <Link>. Driven in part by advancements in technology, a modern general practice dentist is heavily focused on healthy oral care and preventing dental decay. A Health Affairs study indicates human patients are seeking similar care from their primary … [Read more...]