There is psychology behind why some people talk too much, says Brian Smith. For those prone to be talkers, he shares things to do to give others time to express themselves. Be mindful Stay curious Avoid speaking over others Learn to like the lull Keep pen and paper handy Source: Fast Company, October 9, 2022. Link. Also see: Search Results for: listener, … [Read more...]
Search Results for: listening
Worth a Glance – October 12, 2022
Last month’s AHD posts September 2022 archives. Link. Last AHD Bulletin - Animal Health Digest Bulletin, Thursday, October 7, 2022. Link. Research: Men are worse allies than they think Source: Harvard Business Review, October 7, 2022. Link. Despite the new DEI focus on allyship education and programming, research shows that women and other … [Read more...]
The blanket rule for blanketing horses
The onset of cooler weather often has horse owners trying to determine if their animals need blankets. Some horses do well without blankets, others need a bit more warmth occasionally and then there are some that never get comfortable with weather changes, hot or cold. . . . there is only one blanket rule for blanketing horses: it depends.” - Kathy Farrokhzad Source: Horse … [Read more...]
Improving the narrative on pet food
Pet food is deeply personal for many cat and dog owners and their choices are compounded by the explosion of choices. Raw, organic, fresh, frozen and nearly any other human food trend you can imagine make pet food choices challenging. Ernie Ward DVM, CVFT, says, “to successfully educate and avoid offending clients, veterinary professionals need to have a communication strategy, … [Read more...]
Worth a Glance – June 2, 2022
Last week’s most read posts Why is it so hard to shut up? Link. Last week’s AHD Bulletin Animal Health Digest Bulletin, Thursday, May 26, 2022. Link. =================================== The best (legal) site for free e-books, music, and movies Source: Fast Company, May 15, 2022. Link. Hoopla acts like a library, meaning that you’re “borrowing” content for a … [Read more...]
The strongest predictor for success. Grit?
Opinion As new graduating classes of DVMs and veterinary nurses arrive in the market next month, identifying those candidates with grit and the growth mindset may be beneficial when evaluating new hires. An AHD subscriber recently shared a TED talk featuring Angela L. Duckworth, PhD, MA, MSc, in the context of the great resignation. Duckworth focuses on what it takes to … [Read more...]
Beware of nursing calf BRD
Complimentary Sponsored Content* Outbreaks of nursing calf BRD, also called summer pneumonia, do occur, writes Brent Meyer DVM, MS. He shares a list of factors that can lead to BRD in nursing calves. Most all are well known and routinely covered in the media. Yet, producers still have deaf ears and often maintain elevated expectations of dams’ natural abilities. Note the … [Read more...]
5 ways to end a run-on conversation at work
Drawing the line in conversation can be difficult, but failing to do so can harm our relationships. Closing the conversation should be done sparingly, writes Ximena Vengoechea, who offers several techniques to effectively and politely end a conversation: Timeboxing Take a time out Use a diversion Acknowledge it is over Distance yourself Source: The Muse, … [Read more...]
Your invisible work is key to your most productive self
Invisible work includes deep observation, listening, daydreaming, sitting with our intuition, pondering questions about a challenge or opportunity post meeting, and then reframing those questions, writes Natalie Nixon. It’s the feverish scribbling or typing out of new ideas that emerge in the moment or during windshield time on a long drive. Nixon asserts we need to stop … [Read more...]
Worth a Glance – January 20, 2022
Last week’s most read post Lyme-carrying ticks live longer. What? Link. Last week’s AHD Bulletin Animal Health Digest Bulletin, Thursday, Jan 13, 2022. Link. =========================== The world’s largest wildlife crossing could have a spring groundbreaking Source: LAist, January 13, 2022. Link. The Liberty Wildlife Crossing has been impressive since its … [Read more...]
Set boundaries with chatty colleagues
You might think you’re being generous or patient by listening to a chatty coworker talk endlessly, but you’re simply letting resentment fester that’s toxic to your emotional well-being and productivity. Melody Wilding offers advice for setting boundaries with a talkative colleague in a compassionate, diplomatic way that still allows you to get your work done: Preempt their … [Read more...]
Attrition or attraction? You choose.
More than 15 million workers – and counting – have quit their jobs since April 2021, a record pace disrupting businesses everywhere. Source: McKinsey & Company, September 8, 2021. Link. Employees want a renewed and revised sense of purpose in their work. Employees want social and interpersonal connections with their colleagues and managers. Employees want to feel a sense … [Read more...]
More effective communications
Get to the point! There are two sides to every conversation: speaking and listening. Both are essential to effective communication. Dr, Nido Qubein offers suggestion to help improve to exchanges. Source: Speakers Office, August 4, 2015. Link. Get to the point! There are two sides to every conversation, speaking and listening. Both are essential to the art of … [Read more...]
Dermatology pearls: Your 4-step guide to educating pet parents about pruritus
Owners of pets with allergic pruritus can often encounter confusion and frustration. It’s important to tackle the issue from the first appointment and develop a dependable treatment plan that keeps the needs of both patient and owner in mind. Source: DVM 360, via AAHA NEWStat, August 29, 2021. Link. To navigate these conversations with clients, Ashley S. Bourgeois, DVM, … [Read more...]
Listen like you mean it
Self-awareness is so key to our listening practices. We all have personal blockers to staying present and empathetic in conversation. However, when we get to know ourselves, we can more easily be there for others, writes Ximena Vengoechea. No matter the question you ask, remember that silence is your friend.” - Ximena Vengoechea Source: Next Big Idea Club, June 11, 2021. … [Read more...]
10 ways to have a better conversation
In this insightful TED talk, Celeste Hedley shares 10 useful rules for having better conversations. "Go out, talk to people, listen to people," she says. "And, most importantly, be prepared to be amazed." Headley has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of … [Read more...]
Why should I care?
In an ongoing crisis, clear communication is more important and more difficult than when things are normal. Employees and customers are hungry for information, so we are tempted to pull together presentations and communicate with urgency instead of with careful planning. Source: Harvard Business Review, May 6, 2021. Link. If they do not know why a new action is necessary, … [Read more...]
Eating less meat won’t save the planet. Here’s why.
If you are concerned about climate change, water use or greenhouse gases, listening to this program is a must. The presentation addresses many of the disparaging environmental messages about beef and dairy production. As is often the case, the short answer is not the true answer. Source: Brilliant.org, YouTube, April 25, 2021. Link. Listening time is 24 minutes. INSIGHTS: … [Read more...]
The effects of incivility on people
In this science-backed talk, Christine Borath shares surprising insights about the costs of rudeness and shows how little acts of respect can boost your professional success and your company's bottom line. She shares the main reason incivility exists is stress. People feel overwhelmed. An additional reason is skepticism about appearing too nice. Incivility is a contagious bug. … [Read more...]
Worth a Glance – April 29, 2021
20 Vacation Ideas for You and Your Dog Source: Daily Paws, April 5, 2021. Link. Top dog-friendly vacation destinations, a guide to exploring the world with your furry companion. Limping puppy: What should I do if my dog is limping? Source: Revival Animal Health, April 21, 2021. Link. Marty Greer, DVM, JD tips on what you should … [Read more...]
Chameleon-like ambiverts make better leaders
Bryan Lufkin says blending extrovert and introvert personality types can make you indispensable in the office. Finding the right balance is a skill we can all master. Ambiverts naturally engage in a flexible pattern of talking and listening. They are likely to express sufficient assertiveness and enthusiasm to persuade and close a sale. They are also more inclined to listen to … [Read more...]
Raising capable and empowered pet parents
The efforts to educate and raise capabilities in animal owners are as important as building capabilities in employees. In this context. compliance takes on a new, more appropriate meaning. Kudos to the MWI Animal Health team for providing this thoughtful article. Teach clients how to be better partners in their pet’s health care and THANK THEM!” Source: MWI Messenger Focus - … [Read more...]
Slow down, write better emails
We’re sharing from this article verbatim. It is concise, actionable and central to our personal lives. Erica Dhawan says reading carefully is the new listening and writing clearly is the new empathy. So many of our exchanges today happen in written (or typed) form such as email, text and IM. This means that listening in its traditional sense has been replaced by reading text … [Read more...]
Word of mouth still important despite AT&T TV ad
For as long as I can remember, animal owners have chosen friends or family members as the first persons they contact when they have a question about their animals, because of trust. These interactions encompass unintentional word of mouth. A current TV ad from AT&T ends with likely sarcasm with the statement, “Word of Mouth advertising. . . it’s what they did before … [Read more...]
Q-4-2020 Veterinary Innovation Podcasts now available
Here is the latest list of podcasts since our October 6, 2020 post. < link >. Shawn Wilkie and Ivan Zakharenkov, DVM, continue to provide animal health pros access to discussions with animal health innovators. Listening to podcasts is an excellent way to learn from progressive animal health who are inventing the next iterations of animal health. Wilkie and Zakharenkov … [Read more...]
Radical empathy part of 5: Other ways to rethink customer experience
Bridget Brennan’s Forbes article dovetails with discussions from the AVMA 2020 Economic Summit Day 1 theme, Transformation through Collaboration. Richard R. DeLuca, Jr., executive vice president of Merck, and president of Merck Animal Health, emphasized “getting comfortable with being uncomfortable” and “listening to the customers’ experiences.” Brennan said innovating your … [Read more...]
Catching up with VIP’s Drs. Shawn and Ivan
It is easy to fall behind on things we want to do. Listening to podcasts remains an excellent opportunity to learn from animal health pros who are pushing forward and helping to invent the next generation of animal health. Drs. Shawn Wilkie and Ivan Zakharenkov invite and discuss current and future trends while applying their veterinary and entrepreneurial experiences to the … [Read more...]
Dog training services are more important than ever
All the time we’ve spent at home with dogs isn’t as beneficial as we initially thought. Trainer Dale Buchanan is seeing an increase in adult dogs that are suddenly developing serious behavior issues related to stress and anxiety. He suggests these changes are likely coming from the stress and anxieties of their WFH owners. The dogs are most likely over-stimulated and … [Read more...]
Stop zoning out in Zoom meetings
It is possible animal health pros are feeling Zoom-call fatigue. Sarah Gershman reminds us that being a participant requires focusing skills that are as important as it for call leaders to keep things directed. She explains how the Ringelmann Effect <link> is magnified on conference calls. The bigger the group, the less responsibility each individual feels to ensure … [Read more...]
Work-life balance gives way to work-life integration
Companies all over the world are realizing that working from home is not only more efficient, but more suitable for the wants and needs of today’s workers, writes Matt Klassen. He shares two big changes we can expect to see in the future: Businesses will embrace flexibility Automation will be increasingly essential Source: Fast Company, August 16, 2020. Link. Company … [Read more...]