When you experience a doctor who is skilled at narrative medicine, the differences are like night and day. In a past AHD post, a Tuft’s Catnip article referenced a piece from the Journal of the American Medical Association explaining the importance of engaging clients relationally. Some of the best veterinarians practice narrative medicine instinctively and it feels more like a … [Read more...]
Search Results for: listening
Understanding active listening and distractions
Commentary With all the distractions of checking personal devices, social media and other interruptions it's a wonder any work gets done at all. Consider these articles as you head into meetings and travel to VMX. Active listening involves mastering a host of other skills, writes Amy Gallo. It includes reading body language and tone of voice, maintaining your attention, … [Read more...]
Animals are talking. Are we listening?
Few of us have heard animals sing, or speak, for that matter. That doesn’t mean they don’t do both. Recent research reveals communication abilities among animals that have been recognized or explored. This article examines what research has been conducted and what it means for future connections between animals and humans. Source: The New York Times, September 20, 2023. … [Read more...]
The latest VIP Podcasts. Listening, learning from industry leaders and innovators
Complimentary Content Ivan “Zak” Zakharenkov, DVM, and Shawn Wilkie have produced 34 podcasts this year. Their discussions with industry leaders and innovators cover some of the challenges they’re facing and how to address them. The podcasts are easily accessed on the VIP website. Source: Veterinary Innovation Podcast. Link. … [Read more...]
Listening without getting defensive
Hearing is physiological. Listening is psychological. We listen to acquire knowledge and receive information. But it is easy to get distracted. One of the main distractions is how we respond to something we hear. Are we triggered? Are we half-listening while preparing to talk about our agenda? Or are we listening on autopilot? Jennifer Wolkin says we need to practice … [Read more...]
Opinion – Listening with the intent to reply
Do you hear or listen? One thing that frustrates me is how news anchors or sportscasters continuously speak over someone. It happens even when the person speaking over the other is getting an answer to the very question they just asked. Listening is NOT a competitive sport.” - Anonymous Source: Forbes, October 29, 2019. Link. Most people do not listen with the intent to … [Read more...]
Practicing narrative medicine; diagnostic listening
Narrative medicine is a young field in human medicine and even younger in veterinary medicine. Yet, some of the best veterinarians practice narrative medicine instinctively. Narrative medicine feels more like collaboration between the veterinarian and animal owner. <narrative medicine> is authentic engagement. . . diagnostic listening . . . rather than perfunctorily … [Read more...]
Listening boosts compliance and loyalty
Encouraging clients to talk about their pet or lifestyle helps bond them to your practice and improves compliance, shares Amanda Donnelly, DVM, MBA. What she shares is an example of how open-ended questions can add situational information that is relevant to a pet’s lifestyle with an owner. Practice teams demonstrate compassion and learn more about a pet when they invite … [Read more...]
Active listening is an art
Glenna Fulks shares typical hindrances to listening. Too often we’re guilty of hijacking a conversation, speaking too soon and cutting off the other individual's response. Count to eight before you reciprocate. Source: Linked In, May 4, 2018. Link. Fulks’ common deterrents to listening include: we don’t give ourselves a chance to listen since we never stop talkingwe … [Read more...]
Listening session about the Veterinary Nurse Initiative, July 10
Join the HSVMA at 5:00 p.m. Pacific time, July 10 as they host Heather Prendergast and Ken Yagi from the National Credential Task Force for an online discussion about NAVTA's Veterinary Nurse Initiative. Attendees will be able to ask questions after the overview. This session is FREE for members and non-members! Also note the request letter we received on July 3, 2018 from … [Read more...]
Active listening requires training
Listening is a skill that is essential. The importance of learning how to actively listen is critical to true communication and understanding. This article explores the dynamics of listening starting with the core components of active listening: Comprehending Retaining Responding Source: Farnam Street, July 3, 2017. Listening is difficult because it involves … [Read more...]
Canines offer great listening training
It is widely acknowledged that the number one cause of communication breakdown is ineffective listening skills. We talk at each other rather than with each other. However, there is hope. It comes in the form of our canine friends. Source: Vet-Advantage Magazine, April 2017. When humans communicate, we use words, our voice and our body to convey our message. Behavioral … [Read more...]
Commit to really listening
We are more distracted than ever. Whether you are a veterinarian, retail associate, hospital staff member or sales representative, listening skills take effort and development. Too often, we get so busy or pushed that even skilled listeners just go through the motions. Dr. Moffett shares how to manage listening. Source: Veterinary Team Brief, April 2015. Genuinely listening … [Read more...]
Are you really listening?
“They’re not listening to me.” This is one of the more common complaints I hear when working with individuals and groups to enhance their communication and leadership skills. Listening to be polite, listening to respond or listening just to let them vent, are just a few of the reasons for the breakdown in communication today. Source: Vet Advantage: June, 2016. Respecting … [Read more...]
Seven listening styles and how to approach them
The White Rabbit from Lewis Carrol’s, Alice in Wonderland, said, “The hurrier I go the behinder I get.” In many cases this quote describes the listening skills of animal health professionals who are quick to move without really hearing how a customer responds. Take time to pay attention to your communication process, and listen to your listener before you speak. Source: Ag … [Read more...]
Women are experiencing a mental health crisis. What that means for employers.
Beyond the day-to-day personal and interpersonal stressors, several macro issues are at play and impacting everyone’s mental health, including social, political, economic and technological stressors. Kathryn Mayer says women are coping with all those issues and they are also being exposed to a series of other stressors more prevalent for women. Source: SHRM, October 8, 2024. … [Read more...]
Worth a Glance – June 20, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, June 13, 2024. Link. Most read post(s) from the June 13th AHD Bulletin – Comedian: Taking my dog to the vet. Link. Brakke study shows pet owners not always aware of e-retail options. Link. Debunking fly spray myths. Link. ===================================== Woof! A new wrinkle in marketing real … [Read more...]
Follow your dreams and other terrible career advice
An industry leader shared Bonnie Hammer’s essay with us along with this comment, “This message needs to be sent to the new generation of animal health professionals.” Hammer, vice chair of NBCUniversal pulls no punches. She says: It’s no wonder that when young people start working, too many feel betrayed or bored having been told that they could do anything growing … [Read more...]
Worth a Glance – February 22, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 15, 2024. Link. Most read post(s) from the February 15th AHD Bulletin – Creating a Fear Free toothbrushing experience for pets (video). Link. Consistent ordinary produces extraordinary. Link. Improve the narrative with diagnostic listening. Link. … [Read more...]
Worth a Glance – January 18, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, January 11, 2024. Link. Most read post(s) from the January 11th AHD Bulletin – Understanding active listening and distractions. Link. The pros and cons of servant leadership. Link. 22 team-building activities and games for 2024. Link. ============================================ Study: Antibiotics … [Read more...]
Did you hear what I said? How to listen better.
“Do you understand the words that are coming out of my mouth?” is a comical scene from the 1998 movie, Rush Hour, <Link> when Carter (Chris Tucker) picks up Lee (Jackie Chan) at the airport. Many times during our everyday communications that phrase is applicable. Michael Blanding reports on research that reveals how prone the mind is to wandering and sheds light on … [Read more...]
Stop giving advice
Have you ever given someone the best advice and they completely ignored it, or they got defensive and angry with you? Advice requires permission . . . and aggressive listening.” – Suzie Price Source: LinkedIn Pulse, September 18, 2023. Link. Through the art of asking questions, you develop and strengthen the relationship. INSIGHTS: Seek first to understand. … [Read more...]
Why kindness at work pays off
Research suggests that kindness yields positive outcomes for businesses, writes Andrew Swinand. He shares a few simple routines to integrate into your everyday work life that will spread kindness and help create a culture of kindness at your organization. Reach out with intention . . . recognize, acknowledge people . . . practice active listening” Source: HBR Ascend, July … [Read more...]
Check your assumptions at the door to avoid medical gaslighting
Commentary Medical patients around the country are complaining about a phenomenon known as medical gaslighting. Most doctors aren’t intentionally trying to gaslight their patients, nor do they even realize they’re doing it, according to Karen Lutfey Spencer, PhD. But there can be serious consequences including loss of trust. It is logical to extrapolate the consequences of … [Read more...]
Trust lost
Only 21 percent of U.S. employees strongly agree that they trust the leadership of their organization. Source: Gallup, April 17, 2023. Link. Building trust in leadership is necessary to drive the performance that companies seek. INSIGHTS: Hearing and real listening are two distinct abilities. Start by listening. Also see: Leaders, don’t be afraid to admit your flaws, … [Read more...]
Two ears, one mouth. Are you a bad listener?
Listening is an active process. It is not something you can do while mentally multitasking. If, while someone is talking, you're actively thinking about what you're going to say next, you may be hearing the person in front of you—but you are not listening.” Source: MindBodyGreen via AVMA Animal Health SmartBrief, March 19, 2023. Link. Also see: Search results for … [Read more...]
How (and why) social media is affecting healthcare providers
This article discusses the evolution of online communities for medical information sharing, their credibility and trends among healthcare practitioners. For the first time, data from a recent survey showed that content from social media influences human practitioners' perceptions and prescribing behavior. This trend in human medicine raises concerns, as well as exposes … [Read more...]
Storytelling and the narrative in good patient care
Commentary Context can rarely be achieved in a 10-minute exam . . . period. The ability of a veterinary professional to understand a patient’s health status and determine treatment options requires the story of an event or life circumstances. Engaging the pet owner to share their observations and specifics is an important element in what is described as narrative … [Read more...]
Pet parents are your teammates
“Pet parents may not be medically trained but they know their pets better than anyone,” asserts Dana Varble, DVM. “Listen to them when they have concerns.” She advocates treating owners as home healthcare providers who serve as an extension of your own clinic team every day. Source: Today’s Veterinary Practice, October 10, 2022. Link. Trust, communication, and education … [Read more...]
The power of questions
One of the most effective ways to make others happy is simple and easy: ask questions. Source: AXIOS, November 8, 2022. Link. We don't realize just how powerful questions can be.” INSIGHTS: Be interested instead of trying to be interesting. NOTE: Listening skills are referenced in these AHD archive posts by Patrick T Malone: The hard conversation. Link. Be … [Read more...]