Most inefficiency in small-animal practice occurs before the client walks through the door, writes Natalie Marks, DVM, CVJ, CCFP, Elite FFCP-V. She shares elements of proactive preparation that can improve practice flow, client engagement and enable veterinary teams to practice medicine at their highest skill levels.
Source: Fountain Report, February 6, 2026. Link.
Enhancing pre-visit processes can significantly improve efficiency, client satisfaction, and the overall veterinary experience.” – Natalie Marks, DVM, CVJ, CCFP, Elite FFCP-V
INSIGHTS: Implementing any one of her suggestions will help practices operate more efficiently. Intelligent pre-visit intake and client education are good places to start or improve that will yield measurable results.
Image: Link.
Thx for picking this up Kirk!
You’re welcome Chris!