Commentary
This is a good reminder video. It is difficult to understand why so many customer service agents are in a hurry to get off the phone, rush at the drive-up window, speed through an inquiry or look you in the eye.
The calmest people in the room speak the slowest and the softest. They don’t raise their voices. Volume doesn’t equal presence and speed doesn’t build trust or comprehension.
Source: César Solís, LinkedIn, June 2024. Link.
A commanding voice isn’t loud. It’s clear, low, intentional <and reasonably paced>.”
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