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McKinsey: Beyond contactless operations: Human-centered customer experience

May 19, 2020 by Kirk Augustine Source: McKinsey and Company

COMMENTARY Before you roll your eyes at the MBA speak or consider this item to be only for big companies, remember that every business serves people. Whether in B2B, B2C or S2S (stakeholder to stakeholder), servicing people and their priorities are common denominators and always have been. While Covid-19 risks have exacerbated customer service optimization efforts, the … [Read more...]

Some of the best advice, boiled down into one-liners

May 12, 2020 by Kirk Augustine Source: Medium

Condensing truths into pithy aphorisms, Jessica Wildfire quips, “Why quote other people, when you can quote yourself?” Three we like are: Emotions are criminals you have to interrogate for the truth. You should have a sense of how you matter to someone besides yourself. Brooding over what you deserve but didn’t get is the most effective and most lethal form of … [Read more...]

Arthritis in senior horses

May 12, 2020 by Kirk Augustine Source: EQUUS Extra

SPONSORED CONTENT May is National Arthritis Month and horses are no stranger to damaging inflammation the disease causes. While there is no cure, there are ways to keep aging horses more comfortable. With proper diagnosis and treatment, all but the worst cases of arthritis can be managed well enough to preserve soundness” – Susan Kaufman Source: EQUUS Extra, Volume 24. … [Read more...]

Rescue dog and trainer amaze football crowd

May 12, 2020 by Rick Purnell Source: I love dogs

You will enjoy this video from a 2014 halftime performance. Source: Samantha Valle and her amazing dogs, I love dogs. Link. INSIGHTS: How many of you could toss a Frisbee that consistently? … [Read more...]

Good heavens, May 14, 2020!

May 12, 2020 by Kirk Augustine Source: Medium

COMMENTARY Prepping this AHD Bulletin, I looked for inspiration to underscore the objectives of curating for the animal health industry. Urgency and the need to adapt are strong points of inspiration now, along with biosecurity. One third of 2020 is gone. Two hundred thirty-two days remain until 2021 begins. For society, much remains in limbo. As an industry, animal … [Read more...]

The pandemic beard quest explained

April 28, 2020 by Kirk Augustine Source: Forge

Growing a beard while homebound and avoiding coronavirus may seem like a silly choice, but it is an act that has powerful psychological and social effects. In both history and Hollywood, beards stand for toughness, strength, adventurousness and even aggression writes Jacqueline Detwiler. Source: Forge, March 31, 2020. Link. Men grow quest beards as a way to mark a period of … [Read more...]

This one made me laugh

April 21, 2020 by Kirk Augustine Source: Gizmodo

While we are dealing with a global pandemic, nomenclature fanatics are working to name all the colors. Yes, all 16.7 million of them. To date, about 1.1 million have been named. For those working from home with children, this is a fun activity to share as a family. Or, invent a new Zoom game to replace geocaching. . . color caching. Why laugh? We once painted a farmhouse … [Read more...]

It is fly season again!

April 21, 2020 by Kirk Augustine Source: EQUUS Extra

EQUUS Extra sponsored content Nothing can ruin a nice ride or antagonize a horse quite like the multitude of flying pests that emerge this time of year. More than an annoyance, they can also cause a host of health issues, including allergic reactions, skin infections and viral diseases. This article reviews the insects most likely to pester horses and how to stop … [Read more...]

Avian egg size trivia quiz

April 14, 2020 by AHD Staff Source: Kiwis for Kiwis

This click-bait quiz is fun. Check out the answer. Which bird lays the largest egg relative to its body size? Eagle? Kiwi? Ostrich? Emu? The ostrich is the largest bird in the world and it lays the largest egg of any bird species. If you look at egg size relative to the size of the bird that lays it, however, a different feathered, flightless creature comes … [Read more...]

Never miss the office when you WFH

April 14, 2020 by Rick Purnell Source: I Miss the Office

For fun! If you’re cross-eyed from video calls and ear buds are now natural extension, take a break and go back to the office. The folks at Kids Creative Agency created a virtual office with sights and sounds of office machines, quiet and noisy coworkers. No elevator needed. Source: I Miss the Office. Link. The copier. The hummer. The smacker. The whistler. They’re all here. … [Read more...]

Yes, dogs really watch TV

April 14, 2020 by AHD Staff Source: Animal Wellness

Newer TV technologies are more likely to make couch potatoes out of dogs. They react to light and sound with older technologies but truly watch given the speed of the newer digital screens. Dog owners will appreciate this information. Share it on social media and in newsletters. Source: Animal Wellness, April 13, 2020. Link. Three things that effect television watching for … [Read more...]

Getting outside from inside and more

April 7, 2020 by AHD Staff Source: explore

Explore is a unique multimedia curator and home of the world’s largest live nature network. In addition to more than 250 original films and 30,000 photographs, there are countless live feeds. We can see puppies in a whelping room in Maryland, cat rescues in Los Angeles and eagles on their nest in northeast Iowa. You will find these feeds interesting, a welcome distraction or … [Read more...]

Calculus was invented during a school break

March 31, 2020 by AHD Staff Source: Cal Newton

Unless you hated advanced mathematics, Cal Newport’s post about a productive school break is good news. He shares the history of a 23-year-old Isaac Newton retreating from school in 1666 due to the black plague. It was during that break that Newton invented calculus. Who knows what kids and parents at home might create together? Source: Cal Newton, March 23, 2020. Link. … [Read more...]

Opinion – Meditate on the go to relieve stress

March 31, 2020 by Kirk Augustine Source: HBR Ascend

After seven minutes in a prompt tree and on-hold time, the on-hold message suggested I try the company’s website. I hung up and surfed the website for the answer to my question. Twenty-five minutes later, I was back on hold waiting for a live person. During that hold time, I stumbled on this meditate on-the-go article. Like the 15 second TV spots by CALM, Avik Chanda shares … [Read more...]

Cowcohol – a “wheyle” of a good idea

March 24, 2020 by Rick Purnell Source: Atlas Obscura

Leave it to entrepreneurial, small-herd dairy producers and an assistant professor of distilled spirits, AKA a guy with the most fabulous job on the planet, to create a novel way to use whey, the byproduct of cheesemaking. Todd Koch, owner of TMK Creamery in Oregon, now ferments his whey and makes a vodka-like liquor they call “Cowcohol.” The dairy is overwhelmed by … [Read more...]

Isolation, distancing and PPE protocols ‘old hat’ to livestock production

March 24, 2020 by Kirk Augustine Source: National Hog Farmer

It is easy to marvel at how under-appreciated, yet familiar and expected biosecurity is to the livestock community: Swine producers learned to shower in and shower out of facilities years ago as part of their efforts to reduce swine disease and stop massive death losses due to farm-to-farm fomite exchanges < link > Progressive dairies manage mastitis incidence … [Read more...]

Fomite control: you, me, us, them, plus where they have been

March 24, 2020 by Kirk Augustine Source: NIH, Virox, WormsandGerms

Fomite: fo-mite Noun (plural fomites) (medicine, epidemiology). def: An inanimate object capable of carrying infectious agents (such as bacteria, viruses and parasites), and thus passively enabling their transmission between hosts. < link > Media coverage, though sometimes raucous, is a necessary tool to help communicate the importance of the need for societal … [Read more...]

Pet grooming businesses deemed non-essential. Need some extra help?

March 24, 2020 by Kirk Augustine Source: Animal Health Digest

Original content Groomers have been shut down by the COVID-19 pandemic. However, animal shelters, pet supply retailers and veterinary clinics may need temporary help during this crisis. Groomers could provide temporary support to help receive animals from owners’ cars, infection control processes, bath prepping, home deliveries and more. These animal health professionals … [Read more...]

BabelBark/BabelVet® announces free support to transition to telehealth

March 24, 2020 by Kirk Augustine Source: BabelBark®

Complimentary Sponsored Content Fueled by shelter-in-place orders and social distancing recommendations, medical professionals are turning to telehealth platforms to maintain client-patient interactions and screen to determine if a physical visit is needed. Telehealth in today’s COVID-19 context is relatively new. Vertical integration is a mainstay of platforms in general, … [Read more...]

Stay resilient in challenging times: webinar for veterinarians and vet teams

March 24, 2020 by AHD Staff Source: roarstronger.com

Complimentary Sponsored Content Resilience experts, Sandy Asch and Joy Fuhrman DVM, MBA, CPA, have combined forces to present a four-part webinar. Focusing on resiliency, the speakers share ways to rise above panic, fear and worry.  Learn methods to weather life and business storms with grace so you stay whole and emerge on the other side stronger, wiser and more … [Read more...]

Puppies!!!!!! Celebrate National Puppy Day any day you want

March 24, 2020 by Rick Purnell Source: The Atlantic

Last Monday was National Puppy Day. It was created to highlight puppies that need adopting and abuse in puppy mills. Kudos to The Atlantic for capturing the day and making it available for us to enjoy. Take a few minutes, view the photos FULL SCREEN and smile BIG. Source: The Atlantic, March 23, 2020. Link. When so much of the world is focused on stories that can create … [Read more...]

Been there. Done that. But, have you recently?

March 24, 2020 by Kirk Augustine Source: EISENHOWER, Forbes, Mind Tools

Our world IS scrambling to deal with immediate and mid-term fallout caused by COVID-19. We are dealing with a global five-alarm fire. Local levels, however, may only be a one- or two-alarm fire that can be managed proactively. Proactivity requires setting priorities. It may have been years since you were trained on the urgent/important principle President Dwight D. … [Read more...]

You, me, us, and them as SARS-CoV-2 disrupts our world

March 18, 2020 by Kirk Augustine Source: Animal Health Digest

CORONA VIRUS PANDEMIC EDITION These days of myriad, progressing and conflicting COVID-19 articles, blog posts and news releases should be the stuff on which a curation business thrives. The AHD team will do our best to provide factual SARS-CoV-2 material that supports our objective to focus on sharing actionable information in the context of how animal health pros live, work … [Read more...]

Train the whole team on dentistry, oral care

March 17, 2020 by Kirk Augustine Source: NAVC Spark, Today’s Veterinary Business

Midmark’s Danielle Heberle, CVT, VTSH (Dentistry), provides sound reasoning for total clinic team dentistry training in this SPARK video. She discusses the practice development opportunities as well as Midmark’s training services. Traditionally we have seen that the client care people get left out of the education process. It is sad considering how integral these staff members … [Read more...]

Adjust inventory to account for supply chain disruptions

March 17, 2020 by Rick Purnell Source: Animal Health Digest

Original material from AHD The COVID-19 situation is stressing various supply chains. Adjustments to inventory management, especially for SKUS needed for caring for animals, will be critical for the foreseeable future. AHD founder, Kirk Augustine has helped develop and teach inventory management curricula for veterinary teams. He created a short inventory management paper … [Read more...]

Virox announces free webinar on COVID-19: Protecting People and Animals

March 17, 2020 by Kirk Augustine Source: Virox Animal Health

Complimentary Sponsored Content from Virox Animal Health™ Webinar: Coronavirus (COVID-19) in veterinary and animal group settings: Protecting People and Animals TODAY: Thursday, March 19, 2020 - 2:00 p.m. Eastern time Top infection prevention and epidemiology experts will provide a brief summary of the current COVID-19 status in people and animals, along with specific … [Read more...]

Rural Media Group announces new streaming service, RFD-TV Now (video)

March 10, 2020 by Kirk Augustine Source: Rural Media Group

Complimentary Sponsored Content RMG has just announced expanded streaming service under a new name: RFD-TV Now. It offers improved searchability, increased security, and added features such as the ability to “favorite” shows or binge watch them by season. This is good news for animal health pros who enjoy FarmHer, rodeos, horsemanship features, cattle topics like DocTalk, … [Read more...]

Make Sunday night special. Don’t lose it to Monday prep

March 3, 2020 by Kirk Augustine Source: NBC Better

For high-performing animal health pros, Sunday night can become a pre-Monday period that shortens the weekend. Stephanie Thurrott makes a case for transforming the way your weekend winds down by surrounding yourself with family and friends and sharing a meal as a part of Sunday routines. Sunday suppers aren’t dinner parties.  .  . It’s the ritual that matters.” Source: NBC … [Read more...]

Spring checklist for horse owners

March 3, 2020 by Kirk Augustine Source: EQUUS Extra

Sponsored Content Ben Franklin’s well known axiom, “An ounce of prevention is worth a pound of cure,” describes the checklist for equine enthusiasts eager to participate in first big trail ride, show or clinic of the season. Dee McVicker and Christine Barakat offer five areas for horse owners as a pre-season checklist: Health status Weight Fitness Transport … [Read more...]

Rangeland owners need a plan to manage fire ants.

March 3, 2020 by Rick Purnell Source: Neudorff, Texas AgriLife Extension

Sponsored Content Red imported fire ants can only be suppressed, or managed, on farm and ranches. They cannot be eradicated. Broadcast applications of some bait-formulated insecticides help get rid of the populations for about a year. Antixx Fire Ant Bait <link> from AHD sponsor Neudorff USA is an efficacious component in a long-term fire ant management strategy. … [Read more...]

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