Commentary Deborah Vankin’s story relating pet owner experiences with veterinary care costs from survey results is not surprising. What is concerning is the bent toward negative experiences. Sadly, there is only one reference to pet insurance, especially when this month is National Pet Health Insurance Month which is promoted every year in September <Link>. Source: … [Read more...]
Explore different facets of empathy to improve client communication, earn CE
Jennifer Sperry, DVM, leads this online CE webinar and shares the different facets of empathy through storytelling, real-world examples and academic publications. She identifies some tools any clinic or practitioner can employ to activate and improve empathetic practice. Source: ASPCA® Pet Health Insurance. Link. Earn 1 Hour of RACE-Approved CE Credit. Related: Search … [Read more...]
Advocacy series popular with clinic teams
Feedback shared with ASPCA@ Pet Health Insurance field representatives reveals our advocacy series <Link> has sparked attention from clinic teams over the past several months. We’re sharing two resources available to help clinic teams engage pet owners and share the value of pet insurance with pet owners. Source: ASPCA® Pet Health Insurance. Pet insurance … [Read more...]
Top 3 retail trends driving industry transformation in 2024
Commentary Retailers are facing fundamental shifts in the rules and relationships that define the consumers’ purchase paths. At its core, retail is about delivering the right product at the right price to the right customer. The same goes for services businesses. Like it or not, digitalization empowers business models like marketplaces, direct-to-consumer and social … [Read more...]
IBPSA Fast Bites – September 16, 2024
The People and Animals Well-being Act, rising costs threaten pet ownership, Pak Social seeks to redefine pet care, what works in marketing now and more . . . Source: IBPSA Fast Bites, September 16, 2024. Link. … [Read more...]
The best managers are like great coaches
Author Roy Williams asserts great coaches are great, not because they were superstars, but because they know how to awaken the star that sleeps in each of the team members around them and they're not afraid to hire people better than they are. Williams suggests that managers spend the next 21 days complimenting a team member for every correct action they make. "Then prepare … [Read more...]
Subtle leadership
Every member of the veterinary or pet services team has the opportunity and responsibility to lead when the situation presents itself. This article on charisma will help you be ready and able when that situation arises. Source: The Gentle Force, August 24, 2024. Link. It is refreshing when someone truly listens and asks thoughtful questions.” INSIGHT: It’s all about … [Read more...]
Antelligence launches enterprise practice location database
Complimentary Commercial Content Antelligence is offering the first-ever comprehensive database of over 8,800 corporate veterinary practice locations across the U.S. Available via annual subscription with quarterly updates, the database also includes advanced insights into the corporate veterinary landscape. Source: Antelligence, September 19, 2024. Link. … [Read more...]
Are we really busy enough to hire? (podcast)
Eric Garcia and Andy Roarke, DVM, discuss management adjustments versus the need for hiring in veterinary practices in this podcast. They question if practices are truly understaffed or if the desire to hire is to offset by non-managed inefficiencies. They explore ways to increase operational efficiencies and where technology can improve practice management. Source: Cone of … [Read more...]
Use the Two-Minute Rule to stop procrastinating
David Allen’s two-minute rule is simple and dynamic. With it, there’s no complex workflow, it’s easy to follow and can be implemented immediately. Source: todoist. Link. If an action will take less than two minutes, it should be done at the moment it’s defined.” – David Allen Also see: Do it NOW!, AHD Archives, January 30, 2024. Link. … [Read more...]
Worth a Glance – September 12, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, September 5, 2024. Link. Most read posts from the September 5th AHD Bulletin – A priest, a drunk and a business leader meet and . . . Link. Wildlife decision tree helps clinic staff deal with wildlife properly. Link. New guidance for AMR gram-negative infections. Link. Swine producers, veterinarians … [Read more...]
Federal court blocks FTC final rule on non-compete agreements
On August 20th, a federal district court in Texas blocked implementation of the Federal Trade Commission’s April 2024 final rule banning most non-compete agreements declaring it “arbitrary and capricious.” Source: AVMA, August 22, 2024. Link. … [Read more...]
APPA introduces new supplier membership
The American Pet Products Association’s new membership category, supplier members, hopes to connect suppliers of pet product components, ingredients, packaging, live animal companions, business services and more with top manufacturers in the industry. Source: Pet Product News, September 2024. Link. … [Read more...]
Virtual BEEF experience promises context
Complimentary Consider this opportunity to engage with producers or advance your understanding of production issues and practices. BEEF’s free online event September 18th features updates related to market trends and forecasts, cattle health and new technology. Among the presenters are: Glynn Tonsor, PhD Dan Thompson, PhD, DVM Russ Daly, DVM, MS, DACVPM Grant … [Read more...]
Time teaches biosecurity importance
We like Kevin Shultz’s title, “Time teaches biosecurity importance.” It represents the importance of collaboration and applied experiences. He reviews findings from SHIC’s Wean-to-Harvest Biosecurity Research Program. Whether producer, veterinary clinic staff or animal health representative, understanding and advocating for tightening swine farm biosecurity measures is … [Read more...]
Beyond joints; regenerative medicine advances in horses
Stacey Oke, DVM, MSc, reveals new paths for using stem cells and other biologics to help horses heal in this article. She shares the 20-year progress with stem cell development to treating tendons and ligaments, musculoskeletal issues and other conditions; cell-less therapy; and new ways of efficiently producing large numbers of stem cells. Oke provides an eye-opening … [Read more...]
10 most popular vet apps for cat owners (2024 Update)
Apps can’t completely replace in-person vet appointments and annual checkups, but they can still benefit many cat owners, shares Jessica Kim. She classifies the most common types of vet app deliverables as providing 1) tele-triage services, 2) telemedicine services, and 3) veterinary clinic operations software. The reviews of the various app functions may provide some … [Read more...]
Strategies to help manage cognitive decline in senior dogs (video)
Like people, older dogs can show signs of age-related cognitive decline, shares Jerry Klein, DVM. With a growing population of senior dogs, combining diet, physical exercise and behavioral enrichment can help combat cognitive decline and the more serious cognitive dysfunction syndrome. Source: AKC, August 28, 2024. Link. Any time an animal shows noticeable changes to his … [Read more...]
IBPSA Fast Bites – September 9, 2024
Tech and the veterinarian, retaining talent, video marketing for small business, streamlining, luxury pet brands, heartworm and questions about customer-centricity. Are consumers starting to fade into the backseat?” Source: IBPSA Fast Bites, September 9, 2024. Link. … [Read more...]
Reminder: Prioritizing veterinary technicians, a virtual conversation
The Bridge Club’s September 18th Zoom conversation seeks to advance successful paths forward for all technicians. Despite their crucial role in veterinary care, veterinary technicians continue to encounter numerous challenges, including title protection, underutilization, low compensation and high turnover rates. Join via Zoom, September 18, 2024, 7:00 p.m. – 8:00 p.m. CDT. … [Read more...]
Likeability – How to find it in others and develop it in you
We find people who are interested in us to be interesting to us. Source: Inc., September 2, 2024. Link. Be curious. …asking a question, and then two follow-up questions, dramatically increases how likable others perceive you to be.” INSIGHTS: Being nice is one of the most underrated business skills, according to Mark Cuban. It's better to be respected and liked. … [Read more...]
Automation to streamline its rabies vaccination, certificate processes
GlobalVetLink has developed a solution that simplifies the creation and submission of rabies vaccination certificates and ensures compliance with state and local regulations. GVL's Rabies Vaccination Certificates eliminates the cumbersome, time-consuming tasks associated with manual certificate management, saves time and reduces errors. Source: GlobalVetLink via PR Newswire, … [Read more...]
Chewy Q2 earnings results show app use growing, net sales increase
Chewy’s Q2 earnings call highlighted six percent net sales per active customer increase, 20 million active customers, six Chewy Health clinics in operation and 13 percent more unique customers using the Chewy app. Source: Digital 360, September 3, 2024. Link. Digital Commerce 360 projects that Chewy online sales will reach $11.59 billion in 2024. Also see: Chewy sees … [Read more...]
FDA – defining VCPR, including telemedicine
The FDA recently published a Q&A page about federal requirements related to a veterinarian’s role in dispensing prescription animal drugs and establishing a veterinarian-client-patient relationship in the course of practice. The page only covers the veterinarian’s obligations under federal law. Consult state licensing boards to determine if there are additional requirements … [Read more...]
Team-level engagement linked to profitability
Gallup recently shared updates to the world's largest ongoing study of the employee experience, which now represents 183,806 business units and teams globally. The variability in employee engagement within teams at a given company is nearly as great as the variability in employee engagement for teams across all companies. The differentiating factor in this variability is the … [Read more...]
Worth a Glance – September 5, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, August 29, 2024. Link. Most read posts from the August 29th AHD Bulletin – The 5 levers of compliance. Link. Character and integrity. Link. Highlights from the 2024 KCAHC Animal Health Summit. Link. What did we miss at the VIS? Link. 5 silent revenue drains and ways to plug them. Link. … [Read more...]
Swine producers, veterinarians learning from the PRRS Outbreak Management Program
Developed as an epidemiological database to track PRRS outbreaks in breeding herds, the PRRS Outbreak Management Program delivers evaluations of various management practices. Advantages are indicated when batch farrowing, combining live virus inoculation and MLV and barn depopulation between farrowing groups. The POMP database has approximately 447 herd outbreaks from more than … [Read more...]
AAFCO and FDA to end longstanding MOU signaling shift in animal feed regulation
The 17-year memorandum of understanding to provide standardization to the animal food industry is ending. It allows AAFCO to look at new and innovative solutions in the ingredient space, and to seek out additional partners that can provide strong, science-based guidance to our state officials. Meanwhile, the FDA is evaluating its animal food ingredient review authorities and … [Read more...]
Largest cattle feedlot in Nebraska to begin taking feeders later this month
Blackshirt Feeders is almost ready to take feeder cattle and meet the scrutiny head-on. Promoted as a “beyond a state-of-the-art” feedlot, it is anchored with a rolled, compacted concrete base to reduce odors and flies. It is designed to be easier to clean and eventually allow the tons of manure to be used by biodigesters to produce methane. Developers were required to retire … [Read more...]
Webinar tonight – Updated EID tag requirements for disease traceability
In April 2024, USDA-APHIS issued a final rule updating its existing 2013 regulations on animal disease traceability. The updated rule will take effect on November 5, 2024. This update now requires ear tags to be used as official animal identification for the interstate movement of covered classes of cattle to be both visually and electronically readable. Webinar information: … [Read more...]