Developed by individuals at the forefront of treating pain in domestic cats, the AAFP Chronic Pain Educational Toolkit provides veterinary professionals with an easy-to-access and easy-to-use resource for understanding, diagnosing and managing chronic pain in cats. It adds to existing resources and provides guidance on improving the quality of life for cats with chronic … [Read more...]
13 things dogs hate that humans do (video)
Inconsistencies, forcing dogs into uncomfortable situations, changing food too quickly and ignoring dogs’ health needs are included in the items in this informative video. Use video content like this to engage pet owners on social media or in newsletters. Add assertive comments or pet care reminders from your own hospital or pet services business. For example: “Puppy classes … [Read more...]
IBPSA Fast Bites – March 4, 2024
Petflation outpacing national inflation rate, Door Dash to deliver pet supplies, nurturing vendor relationships for growth, little things that count, AI in small business and more . . . Source: IBPSA Fast Bites, March 4, 2024. Link. … [Read more...]
Survey: The best 3 things to say when offering support
About 1,000 Americans between the ages of 18 and 76 were surveyed to find the expressions of support they most appreciate hearing. Three simple phrases topped the list of words they like to hear: “I’m proud of you,” “You’ve got this,” and “I believe in you.” Source: Nice News, March 2, 2024. Link. Also see: Empathy – the secret sauce, AHD Archives. Link. … [Read more...]
Overcome the stigma and move forward when older and unemployed
Ofer Sharone, J.D., PhD, shares the stigma of unemployment for educated professionals in the middle or end of their careers. He discusses the perceptions employers have regarding the length of unemployment, being seen as over-qualified and age-biased. Source: Yahoo! Finance, February 17, 2024. Link. Assumptions that drive age bias have been rebutted by research . . . we … [Read more...]
Thank you notes after an interview? Yes or No?
You don’t need to send a handwritten card, but a thank-you note is likely your final chance to seal your good impression before the hiring manager makes their decision. Source: Fast Company, February 28, 2024. Link. . . . a few brief sentences in an email will do . . . send it within 24 hours . . . “ … [Read more...]
9 pet companies listed as fastest-growing U.S. private companies by region
Inc. magazine’s 2024 Regionals list honors the fastest-growing privately held U.S. companies by region over a two-year period which includes emerging veterinary hospitals, pet franchises, pet insurance and other product manufacturers. Source: Pet Product News, March 2024. Link. … [Read more...]
2023’s top 25 pet retailers
Rising competition from online and non-specialty retailers companies on the 2023 list added more than 200 stores to top retail competitors. Store conversions and acquisitions along with organic growth helped them avoid contraction and optimize economies of scale. NOTE: Consider reading the comments from four top growth companies who share their experiences in managing for … [Read more...]
Home delivery, autoship important offerings for veterinary clients
ICYMI. Ordering online is rapidly becoming an expectation. Already, convenience is table stakes. Malinda Larkin shares takeaways from survey results presented by Brakke Consulting. The survey looked at consumer preferences and behaviors in pet medicine purchasing, customer satisfaction with different channels and service expectations, and the competitive landscape versus major … [Read more...]
Worth a Glance – February 29, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 22, 2024. Link. Most read post(s) from the February 22nd AHD Bulletin – And, “What else?” Link. 8 restaurant etiquette tips, explained. Link. Skipping the dog walk IS a big deal. Link. ============================================ A major solar storm could be devastating to our … [Read more...]
Are veterinarians obligated to discuss pet insurance? (podcast)
Alyssa Watson, DVM, and Beth Molleson, DVM, debate the role of the veterinary team when it comes to pet owner education and discuss if pet insurance is an obligation. Their consensus: Pet insurance is not an obligation. Educating pet owners on the lifetime costs of veterinary pet care is important. Source: Veterinary Breakroom, Clinician’s Brief. February 2024. … [Read more...]
Veterinarians launch pet treats and chews certification program
In an industry where pet owners seek the best for their furry companions, VetEvaluated aims to be a trusted authority, offering a rigorous certification process that involves expert evaluation by experienced veterinarians. Current certification is available for consumable pet treats and chews at this time. VetEvaluated Certification assessments cover: Digestibility … [Read more...]
Reminder: Watch Mella Pet Care on Shark Tank Friday, March 1st
Mella Pet Care’s pitch to the sharks will air on @sharktankabc on Friday, March 1st. Tune in to @abcnetwork at 8:00 p.m. Eastern/7:00 p.m. Central to see if any sharks bite. Source: Mella Pet Care, Facebook. Link. … [Read more...]
USDA chief veterinarian says alert remains high for HPAI cases
While the number of wild bird detections are lower, they are still happening, “so as long as the migration comes back… I think we should be prepared for that as we move into the spring.” Source: Feedstuffs, February 27, 2024. Link. … [Read more...]
The role of technology in reducing stress for cats in veterinary medicine
Innovative solutions are emerging to minimize stress and create a more comfortable experience for cats during veterinary visits writes Craig Wallace. He shares the potential of incorporating telemedicine, AI, calming interventions, and other innovative solutions. With these, veterinary professionals can create a more compassionate and stress-free environment for cats, … [Read more...]
Chatfields and Joseph J. Wakshlag, DVM, PhD, share updates on using hemp, CBD for pets
Commercial Content included It seems everyone is talking about hemp and CBD for pets and there are several considerations for veterinarians. Studies are showing CBD and CBDA can be helpful in certain conditions common to pets and potentially with livestock. Topics include pain, stress, anxiety, inflammation, itching plus dosing and quality issues with so many sources of … [Read more...]
Traceability divides U.S. cattle producers
Traceability conversations continue to dominate livestock policy. Electronic identification is being promoted by the USDA currently in the middle of a rulemaking process. The battle over data ownership, disease preparedness, technology, cattle inventories, big-brother oversight and more has been present for more than two decades. Betty Haynes shares excerpts of discussions from … [Read more...]
Help producers transition to beef on dairy with these tips
CattleFax predicts U.S. beef-on-dairy cattle numbers will reach between 4 million and 5 million head as early as 2026. That translates to roughly 15 percent of the cattle harvested annually. Mitch Hockett, PhD, says veterinarians can help producers establish the value of beef-on-dairy calves and continue that long-term in the industry. Hockett outlined four key steps and … [Read more...]
Employee retention strategies for younger generations
Keeping employees engaged, productive and loyal is a challenge that’s becoming more difficult, particularly as more members of Gen-Z join the workplace. Dubbed as the "restless generation," Gen Z research shows as much as 50 percent are disengaged from their jobs, 40 percent want to leave within two years and 35 percent even say they would leave their current job without having … [Read more...]
IBPSA Fast Bites – February 26, 2024
Best pet care apps, NerdWallet survey shows pet insurance in 24 percent of pet owners, elements of scaling in small business, American Healthcare Documentation Professionals Group introduces two new online training programs for veterinary assistants, franchise or independent choices and more . . . Source: IBPSA Fast Bites, February 26, 2024. Link. … [Read more...]
What really matters? Meaning beyond the noise.
We noticed a Facebook post referencing the philosophy of Charles Shultz, the creator of the Peanuts comic strip. In today’s world so caught up in celebrating and chasing the superficial, it’s important to remember what truly matters . . . the people who show up, who listen and who care. They make life meaningful. We’ve shared the link to the Facebook post and a link to the … [Read more...]
Managing online reviews
If there are positive online reviews, they should be followed by an acknowledgment from the hospital thanking that customer within a week. Source: Vet Advantage, February 2022. Link. If there are negative reviews, they should also receive a response, but within 48 hours. INSIGHTS: The real objective is not to prove you are right, but rather to minimize the … [Read more...]
Partnerships advancing Petco’s transition from transaction to engagement focus
Like it or not, pet owners seen by veterinary teams two or three times per year may visit a pet retailer a dozen or more times per year. Petco is tapping into the inherent emotion of the pet sector to create a sense of shared experience and loyalty in its customers, shares Nicole Silberstein. She shares a look at Petco’s strategies, partner alignments, services roster and … [Read more...]
VIC Advisory Board created to provide feedback, guidance on profession’s issues
Bringing together a diverse group of seasoned experts from various facets of veterinary medicine, the new Veterinary Innovation Council Advisory Board aims to broaden the understanding of the diverse issues impacting the veterinary profession today. Eleven persons have been named to serve on the advisory board. Source: Veterinary Innovation Council, NAVC, February 27, 2024. … [Read more...]
Worth a Glance – February 22, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 15, 2024. Link. Most read post(s) from the February 15th AHD Bulletin – Creating a Fear Free toothbrushing experience for pets (video). Link. Consistent ordinary produces extraordinary. Link. Improve the narrative with diagnostic listening. Link. … [Read more...]
And, “What else?”
Most communication failures occur when we do not fully understand the customer’s point of view. Source: Vet Advantage, December 2022. Link. When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?” INSIGHT: Feeling nosey? Do not worry as leaders are naturally … [Read more...]
Yes to testing! Yes to preventatives!
Commentary Resources from the American Heartworm Society include a waiver for when a client declines heartworm testing and heartworm prevention. Use this AHS form to educate clients when they won't choose prevention. Whether they sign or not, it provides an opportunity to educate them on how important heartworm prevention really is! And it is a role most veterinary … [Read more...]
Free Free’s revitalizes branding and tools signaling a broadening focus
Conventioneers attending Viticus’ WVC were introduced to a fresh look and promising improvements to the Fear Free platforms. According to the company’s press release, providing the best physical and emotional care for animals remains the core objective, along with making certification and training easier for animal pros. Source: Fear Free, February 19, 2024. Link. Working … [Read more...]
National FFA week
National FFA week celebrates and supports the future of agriculture. Each year, FFA chapters around the country celebrate the special week. It’s a time to share what FFA is and its positive effects on members daily. One of the most iconic symbols of the FFA is the blue corduroy jacket.” Source: RFD-TV. Link. … [Read more...]
Biosecurity is center of best farrow to finish performance
Biosecurity procedures that are implemented on-farm can be different in how they are performed but the principles remain the same. Success depends on ensuring biosecurity protocols are understood by everyone involved in the process. To be successful, multiple layers of protection should exist between the pigs and the outside. For sure, the best protocols don’t mean much without … [Read more...]