Best pet care apps, NerdWallet survey shows pet insurance in 24 percent of pet owners, elements of scaling in small business, American Healthcare Documentation Professionals Group introduces two new online training programs for veterinary assistants, franchise or independent choices and more . . . Source: IBPSA Fast Bites, February 26, 2024. Link. … [Read more...]
What really matters? Meaning beyond the noise.
We noticed a Facebook post referencing the philosophy of Charles Shultz, the creator of the Peanuts comic strip. In today’s world so caught up in celebrating and chasing the superficial, it’s important to remember what truly matters . . . the people who show up, who listen and who care. They make life meaningful. We’ve shared the link to the Facebook post and a link to the … [Read more...]
Managing online reviews
If there are positive online reviews, they should be followed by an acknowledgment from the hospital thanking that customer within a week. Source: Vet Advantage, February 2022. Link. If there are negative reviews, they should also receive a response, but within 48 hours. INSIGHTS: The real objective is not to prove you are right, but rather to minimize the … [Read more...]
Partnerships advancing Petco’s transition from transaction to engagement focus
Like it or not, pet owners seen by veterinary teams two or three times per year may visit a pet retailer a dozen or more times per year. Petco is tapping into the inherent emotion of the pet sector to create a sense of shared experience and loyalty in its customers, shares Nicole Silberstein. She shares a look at Petco’s strategies, partner alignments, services roster and … [Read more...]
VIC Advisory Board created to provide feedback, guidance on profession’s issues
Bringing together a diverse group of seasoned experts from various facets of veterinary medicine, the new Veterinary Innovation Council Advisory Board aims to broaden the understanding of the diverse issues impacting the veterinary profession today. Eleven persons have been named to serve on the advisory board. Source: Veterinary Innovation Council, NAVC, February 27, 2024. … [Read more...]
Worth a Glance – February 22, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 15, 2024. Link. Most read post(s) from the February 15th AHD Bulletin – Creating a Fear Free toothbrushing experience for pets (video). Link. Consistent ordinary produces extraordinary. Link. Improve the narrative with diagnostic listening. Link. … [Read more...]
And, “What else?”
Most communication failures occur when we do not fully understand the customer’s point of view. Source: Vet Advantage, December 2022. Link. When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?” INSIGHT: Feeling nosey? Do not worry as leaders are naturally … [Read more...]
Yes to testing! Yes to preventatives!
Commentary Resources from the American Heartworm Society include a waiver for when a client declines heartworm testing and heartworm prevention. Use this AHS form to educate clients when they won't choose prevention. Whether they sign or not, it provides an opportunity to educate them on how important heartworm prevention really is! And it is a role most veterinary … [Read more...]
Free Free’s revitalizes branding and tools signaling a broadening focus
Conventioneers attending Viticus’ WVC were introduced to a fresh look and promising improvements to the Fear Free platforms. According to the company’s press release, providing the best physical and emotional care for animals remains the core objective, along with making certification and training easier for animal pros. Source: Fear Free, February 19, 2024. Link. Working … [Read more...]
National FFA week
National FFA week celebrates and supports the future of agriculture. Each year, FFA chapters around the country celebrate the special week. It’s a time to share what FFA is and its positive effects on members daily. One of the most iconic symbols of the FFA is the blue corduroy jacket.” Source: RFD-TV. Link. … [Read more...]
Biosecurity is center of best farrow to finish performance
Biosecurity procedures that are implemented on-farm can be different in how they are performed but the principles remain the same. Success depends on ensuring biosecurity protocols are understood by everyone involved in the process. To be successful, multiple layers of protection should exist between the pigs and the outside. For sure, the best protocols don’t mean much without … [Read more...]
Managing for the profitable cow
Producers young and old need our help to optimize profitability. Sometimes the decisions seem counterintuitive but productive isn’t always profitable. Taliah Danzinger shares how the use of herd management data insights to monitor cow performance can help keep costs in check and maintain a profitable herd. Source: AgProud, January 25, 2024. Link. It is important to … [Read more...]
Winter break? Not for parasites or control plans.
Commercial Content Some ectoparasitism slows in winter but parasites such as mites and lice prefer the cooler time of the year, writes Elanco’s David L. Prentice, DVM, MS. He reviews the five primary types of mites in cattle, two types of lice and offers tips for effective mitigation and control of mange and lice. Source: Progressive Dairy, January 19, 2024. … [Read more...]
Adopt a Cow program reaches 50 states and 40 countries
Elementary and middle school students who participate in the Dairy Excellence Foundation’s Adopt a Cow program can watch calves grow up. The program allows students to learn about the sustainability of dairies and the nutrition of dairy products they consume at home. The program now reaches students throughout the U.S. and in 40 countries. Field trips encourage strong … [Read more...]
Mesenchymal stem cell use helps promote recovery in suspensory injuries
Includes Commercial Content Seventy one percent of racehorses treated with MSCs returned to racing following treatment and rehabilitation according to the results of a re prospective study. Source: Paulick Report, February 19, 2024. Link. INSIGHTS: Platelet-rich plasma is used in regenerative medicine and often in conjunction with stem cell treatments <Link>. AHD … [Read more...]
Banfield, more than half of dogs and cats have periodontal disease
Commentary Research from Banfield’s expansive, granular veterinary visit records has been invaluable as our industry seeks to understand the metrics of our business. Their recent report on oral health issues, while not surprising, quantifies the challenges veterinary teams face in making oral health an integral part of managing a pet's overall health and … [Read more...]
Cost of Care tools drive interest, conversations at VMX and WVC 2024
Veterinarians and technicians kept ASPCA® Pet Health Insurance field representatives busy at their booth during VMX 2024 and WVC 2024. Booth personnel sought to learn about the interactions veterinary staff have with pet owners about pet insurance from attendees. Those discussions exposed the values an informative cost of care tool provides when sharing ways to plan for the … [Read more...]
IBPSA Fast Bites – February 19, 2024
Active shooter training, nose length may hint at dog longevity, progress on pet adoption crisis, year-round dental care, curing animals with cannabis, getting ready for falling interest rates, SEO, social media and more . . . Source: IBPSA Fast Bites, February 19, 2024. Link. … [Read more...]
8 restaurant etiquette tips, explained
Commentary Observing a 20-something professional in a business suit meeting in a restaurant with a manager-type recently, it was apparent the young person needed help with restaurant etiquette. Notable at that table were open-mouth chewing, speaking with a mouthful, what to do with a cell phone and using a napkin. Source: Interesting Facts. Link. INSIGHTS: Reviewing … [Read more...]
2024’s top farmers are not your grandad’s farmers
Commitment, flexibility, risk-taking and tech-savvy are words that describe progressive farmers in the 21 century. Outstanding Farmers of America chose four farm couples as next-gen leaders in agriculture. Source: Missouri Ruralist, February 20, 2024. Link. Commentary: Animal health pros must remember the state of agriculture and what is going on outside citified … [Read more...]
Pathways to retention in veterinary medicine
We’re re-posting AAHA’s invitation to download a new whitepaper on retention in the veterinary industry. The days of more than 10 candidates for every job are gone. The veterinary profession cannot graduate its way out of this labor shortage: retention is a keystone. The Stay, Please survey and analyses, provide critical insight into what veterinary professionals … [Read more...]
Worth a Glance – February 15, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 8, 2024. Link. Most read post(s) from the February 8th AHD Bulletin – Groundhog day again? Link. Cunning chameleon, M. bovis contributes to calf pneumonia. Link. Paragon’s new digital dog grooming guide. Link. ============================================ Service and honor are the fabric … [Read more...]
“Enshittification” is coming for absolutely everything
Providing a somewhat off-color, but witty read, the person who coined the phrase "enshittification," offers a commentary. Cory Doctorow explains what his phrase describes, the circumstances in society that enabled it to happen and what can be done to reverse it. Source: Financial Times, February 7, 2024. Link. There are four constraints that prevent enshittification: … [Read more...]
Creating a Fear Free toothbrushing experience for pets (video)
Fear Free specialists explain how pet owners can make the often stressful task of brushing their pet’s teeth into something Fear Free. The video is good to repost on social media, link in newsletters or use in exam rooms. Source: Fear Free Pets, YouTube. Link. (3:25) Sponsored Content. Dental wipes make oral care easy and convenient. MAXI/GUARD® family of oral care … [Read more...]
CBD in Dr. Marty Beckers’ 2024 five tips for dogs
Marty Becker, DVM, shared five tips to do for dogs in 2024 in his recent newsletter. They include nutrition, parasite control, supplements, CBD and enrichment. Source: DrMartyBecker.com, February 13, 2024. Link. Related content: Long-term CBD for dogs caused few health problems, PETFOOD Industry, February 6, 2024. Link. … [Read more...]
Unique Bridge Club Veterinary Virtual Care events slated for February 28th
Listen as a group of industry insiders shares data from more than two million data points gathered from more than half a million virtual care interactions. The virtual conversations will cover country specific data and address: The need for virtual veterinary care: Tackling access concerns Global insights: Virtual veterinary care data from the US, Canada, Europe … [Read more...]
New WHO medically important antimicrobial list
Sharing what he considers a foundational document for considering how we use and monitor antimicrobial use in animals. Scott Weese, DVM, shares the who, what and why of the latest version of the WHO’s Medically Important Antimicrobial List. Source: Worms and Germs, February 13, 2024. Link. … [Read more...]
Strategic anaplasmosis management needed this season
There are concerns that anaplasmosis is reemerging throughout the U.S. The transmission of bacteria from ticks and horseflies is the initial cause, especially during heavy tick and fly seasons. Beef producers may control the disease with strategic pest control methods, good husbandry practices and antibiotics, writes Gilda V. Bryant. Source: Progressive Cattle, February 7, … [Read more...]
Improved winter grazing management
Commentary Livestock producers need animal health pros for more than medications and preventatives to be successful. Being aware of resources to share is one of the ways we can support the growth and development of healthy production. Consider this article when discussing ways to improve herd health. Winter is sometimes overlooked as a time to make improvements to range … [Read more...]
If we don’t keep reminding, educating – WHO will?
Commentary The American Heartworm Society routinely provides images like these on X, Instagram and Facebook. The amount of likes and forwards of the posts does not reflect the number of followers, nor how many animal health pros there are. It’s our job to keep the educational efforts of AHS in front of pet owners. The posts are easy to forward and can be copied for all … [Read more...]