Most of us enjoy a story about passionate pet owners and their efforts to return an ill or injured pet as close to normal as possible. It takes heart, collaboration and effort from the pet owner, the veterinary staff and others. Enjoy this heartwarming story of Chuckie and those who have improved his quality of life. Source: Washington Post, June 13, 2017. Chuckie … [Read more...]
When you get outsold by a competitor, learn from it
Paul Reilly writes from a field sales perspective, but his discussion applies to veterinary teams, retailers, telesales teams and field sales forces. Losing a customer or sale is normal. Frequently, salespeople will lose business and later justify that price was the cause. Blaming a loss on price is easy, less personal and lets the salesperson off the hook. But the fundamental … [Read more...]
Prevent reverse delegation
Reverse delegation happens when delegated tasks end up back in your bucket. Dan Rockwell offers 12 sentences to prevent this. Source: Leadership Freak, March 27, 2017. Why reverse delegation happens: You want to be helpful. Over-helpful leaders end up doing other people’s work for them. You don’t see it. Some employees are skillful at delegating work to their … [Read more...]
Opinion – Virus detection reinforces sanitation
There’s a lesson here for all animal health pros. Diseases are easily spread. Consider how many times we forget that one of the more important roles of veterinary medicine and animal husbandry prevention processes is population control. Congratulations to this multi-disciplined team of researchers whose persistence has identified potential for disease contamination in trucks … [Read more...]
Recognize the signs of pain in pets (includes video)
Janice Huntingford, DVM, believes pet owners and veterinarians can work together to identify pain in dogs and cats. The pet owner is likely to be the first to notice that their pet is in pain if they know what to look for. Source: Veterinary Medicine, May 30, 2017. Watch the video to learn how Dr. Huntingford describes often-overlooked signs of pain to pet owners, or read … [Read more...]
Mitigate the costs of care in small animal practice
Access to veterinary care and, unfortunately, economic euthanasia, are problems we can no longer afford to ignore, shares Barry Kipperman, DVM, DACVIM. He notes that 30 years into his career, our profession has made significant technological advances, but negotiating with clients over the costs of patient care remains unchanged. Source: Veterinary Medicine, June 8, … [Read more...]
Learn how each team member likes to work
As a manager, it helps to spend time up front connecting and creating a common language with your team. As members of the team change or current team members’ lives change, this exercise applies to seasoned managers, as well as new managers. Source: Harvard Business Review, May 30, 2017. When your team knows how you like to work and how you plan to manage them, they’re able … [Read more...]
Exercise versus caffeine: Which fights fatigue better?
Multiple research studies have shown that sleep deprivation has the same effect on our cognition and coordination as a few alcoholic beverages. Animal health pros tend to work hard, long, demanding hours. Learn how both caffeine and exercise can benefit your periods of fatigue. Source: Harvard Health Publications, June 8, 2017. The take-home message? Caffeine can provide a … [Read more...]
Help employees be accountable
Almost every day the news brings us another story of some personal indiscretion that is ultimately blamed on someone else. “The dog ate my homework,” and “she hit me first,” are two childish examples. Yet, we now have adults abdicating responsibility for their own misadventures. Unfortunately, this lack of accountability is becoming more prevalent in our workplaces. Managing it … [Read more...]
7 “what if” questions every rancher should ask
Burt Teichert offers challenging questions for producers to consider as they evaluate the profitability of their operations. Veterinarians and sales representatives can use these questions to work with producers to increase their cow herd values. Source: Beef, June 12, 2017. Here’s a sample of the seven questions Teichert offers: What if every replacement heifer was … [Read more...]
Antibody vs antigen. Tests: review the differences
Effect versus affect; blew versus blue; principle versus principal are among the terms that get confused at times. Add to that list antibody versus antigen for animal health pros. Claire L. Fellman, DVM, and Todd Archer, DVM, MS, DACVIM, Mississippi State University, answer the question, “What are the differences between antibody and antigen tests, and which test should I … [Read more...]
The biting facts about fleas
A recent study found flea and tick preventive compliance was as low as 16 percent. Flea infestations can cause much more than itching. Flea bite dermatitis or flea allergy dermatitis (FAD) is the most common dermatologic condition in dogs and cats. Plus, fleas are intermediate hosts for other diseases or parasites. Source: Veterinary Team Brief, May 2017. All veterinary … [Read more...]
Proper wound drain placement important (photos included)
Eric R. Pope, DVM, MS, DACVS, with Ross University, discusses the dos and don'ts of wound drainage. The photos that accompany his piece are informative. Source: Clinician’s Brief, February 2017. Drains are sometimes necessary for managing fluid accumulations or prophylactically when postoperative fluid accumulation is likely due to dead space or wounds in high-motion areas. … [Read more...]
How content reaches a constantly connected audience [Infographic]
Mobile brings a constantly connected mindset, and it's driving changes in the way our customers and us consume content and interact with brands, from voice search to chatbots, and from digital assistants to the Internet of Things (IoT). DNN Software created an infographic that shows stats and figures related to this phenomenon. Information like helps explain the challenges of … [Read more...]
Fungal disease threatens wild and captive snakes
More than a dozen species of captive and wild snakes in at least 15 states have been affected by what’s being called snake fungal disease (SFD). Researchers are exploring the disease, including its epidemiology, how it grows, how it is transmitted, how to treat it and even which disinfectants work or don't work against the primary fungus associated with it, Ophidiomyces … [Read more...]
Texas A&M researchers model illness onset in cattle
Respiratory disease causes 60 to 90 percent of the morbidity or sickness in feedlot cattle, Dr. Bill Pinchak says. Diagnosis is a challenge and primarily relies on visual appraisal to determine illness. This can vary by degrees of individual experience in diagnosing. “Typically, the accuracy is about 60 percent. So there are a lot of animals that are not diagnosed and end up … [Read more...]
Google to bridge the online ad–offline purchase gap
Attention marketers! The measurement gaps are closing. Google announced last week it will begin to connect online ad exposure to brick-and-mortar sales. The company claims it will be able to track about 70 percent of all credit and debit card transactions and link them to online consumer behavior. Source: Harvard Business Review, June 1, 2017. Marketers in the real world … [Read more...]
K.I.S.S. horse care
Casie Bazay shares her journey back to simpler horse care. She is still learning and adjusting every day. But, she is less stressed and having fun with her horses again. This article makes good content for a website, blog, social media and a newsletter. Source: Horse Network, June 1, 2017. Bazay says she is very glad she took those equine nutrition courses. She learned a … [Read more...]
Hypoallergenic shampoo a misnomer
Cynthia Foley provides a thorough discussion of the hypoallergenic description, its history, lack of regulatory basis and suggests it is the best word we have for less-likely-to-cause-allergic-reactions. She opines the products that are marketed as particularly gentle or for dogs with particularly sensitive skin should be held to a higher standard than regular … [Read more...]
Consumer misconceptions affect animal welfare
Recent Packaged Facts survey data reveals that 58 percent of consumers are more concerned about food animal welfare now than they were in previous years. Lack of understanding, combined with a desire to provide humane treatment for food animals, have led to shifts in consumer demand for meat, poultry, egg and other related products. The common assumption is organic standards … [Read more...]
Larger dairy herds have a size advantage
Carl Zulauf evaluated USDA’s cost-of-production data to estimate the price to produce 100 pounds of milk among different herd sizes. It’s not fair to say that big farms are bad and small farms are good, or that farms milking more cows are better than those with fewer cows. What we can say, though, is that on average, larger herds are able to produce milk less expensively than … [Read more...]
Actions after difficult conversations create success
Nearly everyone experiences difficult conversations with peers, managers, clients or direct reports. We know they are difficult for one of these reasons: differences of opinion, something meaningful is at stake, and most tellingly — they bring up strong emotions for the people involved. Our nature is to shove the discussion under the carpet and try to forget it. But, it’s … [Read more...]
Evolving meaning of digital transformation
An annual survey conducted by PwC’s Advisory practice provides a compelling look at changes in the digital space as well as the development of a corporation’s Digital IQ. One would expect that today’s companies have a much better Digital IQ than they did in 2007. The reality is surprisingly, no. In a recent PwC survey, executives say they look to digital initiatives … [Read more...]
Speaking of birds
Ana Hotaling provides an experience-based introduction to the discussion of three common myths about aging hens. She recounts the story of losing a seven- year-old hen and offers insight about these myths: Chickens have short life spans Hens stop laying after age 2 Older hens are flock freeloaders Source: Hobby Farms, May 24, 2017. Hens continue to lay longer … [Read more...]
How to grip a bird (pictorial guide)
Dr. Tom Tully offers an image gallery with explanations for handling various avian species. If your team struggles with handling birds, review this information at a team meeting to sharpen your teams’ approach to servicing avian patients. Source: Veterinary Team Brief, March 2017. Avian patients come in many shapes, sizes, and species. Veterinary team members can safely … [Read more...]
Industry events can be blessings or curses
There is no shortage of industry events available to every businessperson. In fact, we are bombarded with so many invitations that attending each would leave us no time to execute our responsibilities. So, knowing how to make sure an event is worth your time is important. Source: Forbes, May 23, 2017. If you’re extroverted, the thought of attending an event may energize … [Read more...]
Quiz: managing canine dental disease
Consider taking this quiz as an individual exercise and then discussing the results at a staff meeting. Whether a veterinary team member, retail associate or sales representative, proactively managing dental disease is important for our own pets as well as our customers’ pets. “Unfortunately, only about 1 percent of pet owners brush their pets teeth,” explained Academy of … [Read more...]
Poultry farm biosecurity improving since the 2015 HPAI outbreak
More than 42 million commercial poultry, mostly layers, died in the 2015 outbreak of highly pathogenic avian influenza (HPAI) in the U.S. The catastrophe pointed to biosecurity gaps that needed remediation to reduce the risk of future outbreaks. Iowa State University’s Yuko Sato, DVM, MS, DACPV, surveyed the industry to see if behaviors and processes have changed. The results … [Read more...]
Convert an outdoor cat into a happy indoor cat
Behaviorist Marilyn Krieger says cats can gradually be transitioned to living indoors by making their homes more appealing than the great outdoors. Here’s how: Bring your cat to the veterinarian Motivate your cat with food Provide a sanctuary room Teach litter box skills Enhance your cat’s indoor worlds Exercise your cat’s inner predator Source: Catster, … [Read more...]
Return from vacation without wanting to die
Steve Errey addresses the realities of returning from a vacation or time away from work. He offers some ideas to make the return easier: Clean Before You Go Remember Resistance is Futile Find the Fun Keep in Touch Change Things Up Chuck it Out Remember How You Were Source: The Muse, May 30, 2017. How you are on vacation is typically how you are when … [Read more...]