The American Healthcare Documentation Professionals Group introduces the Veterinary Assistant and Veterinary Assistant Scribe online training programs. They are designed prepare learners for careers in veterinary medicine. Participants will gain insights about the care of animals as well as how to recognize signs of illness and disease in a variety of animals from common pets … [Read more...]
The various ways birds blink
Birds have various ways of blinking depending on the species and the circumstances. Like us, they have upper and lower eyelids, though the upper lid only moves down in parrots, owls, pigeons, and a few others. The lower lid rises with drowsiness and when the bird is preening. Birds blink when they turn their heads using a ‘third eyelid’, the nictitating membrane that moves … [Read more...]
Chatfields and Joseph J. Wakshlag, DVM, PhD, share updates on using hemp, CBD for pets
Commercial Content included It seems everyone is talking about hemp and CBD for pets and there are several considerations for veterinarians. Studies are showing CBD and CBDA can be helpful in certain conditions common to pets and potentially with livestock. Topics include pain, stress, anxiety, inflammation, itching plus dosing and quality issues with so many sources of … [Read more...]
IBPSA Fast Bites – February 26, 2024
Best pet care apps, NerdWallet survey shows pet insurance in 24 percent of pet owners, elements of scaling in small business, American Healthcare Documentation Professionals Group introduces two new online training programs for veterinary assistants, franchise or independent choices and more . . . Source: IBPSA Fast Bites, February 26, 2024. Link. … [Read more...]
Benefits of changing how we think about stress
Stress has been made into a public health enemy but research suggests that stress may only be bad for you if you believe that to be the case. Psychologist Kelly McGonigal urges us make stress a friend in this TED talk. Source: TED Global 2013, YouTube, June 2013. Link. (14:16) INSIGHTS: Consider this video for a team meeting. … [Read more...]
What really matters? Meaning beyond the noise.
We noticed a Facebook post referencing the philosophy of Charles Shultz, the creator of the Peanuts comic strip. In today’s world so caught up in celebrating and chasing the superficial, it’s important to remember what truly matters . . . the people who show up, who listen and who care. They make life meaningful. We’ve shared the link to the Facebook post and a link to the … [Read more...]
Managing online reviews
If there are positive online reviews, they should be followed by an acknowledgment from the hospital thanking that customer within a week. Source: Vet Advantage, February 2022. Link. If there are negative reviews, they should also receive a response, but within 48 hours. INSIGHTS: The real objective is not to prove you are right, but rather to minimize the … [Read more...]
Worth a Glance – February 22, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 15, 2024. Link. Most read post(s) from the February 15th AHD Bulletin – Creating a Fear Free toothbrushing experience for pets (video). Link. Consistent ordinary produces extraordinary. Link. Improve the narrative with diagnostic listening. Link. … [Read more...]
And, “What else?”
Most communication failures occur when we do not fully understand the customer’s point of view. Source: Vet Advantage, December 2022. Link. When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?” INSIGHT: Feeling nosey? Do not worry as leaders are naturally … [Read more...]
Yes to testing! Yes to preventatives!
Commentary Resources from the American Heartworm Society include a waiver for when a client declines heartworm testing and heartworm prevention. Use this AHS form to educate clients when they won't choose prevention. Whether they sign or not, it provides an opportunity to educate them on how important heartworm prevention really is! And it is a role most veterinary … [Read more...]
National FFA week
National FFA week celebrates and supports the future of agriculture. Each year, FFA chapters around the country celebrate the special week. It’s a time to share what FFA is and its positive effects on members daily. One of the most iconic symbols of the FFA is the blue corduroy jacket.” Source: RFD-TV. Link. … [Read more...]
Managing for the profitable cow
Producers young and old need our help to optimize profitability. Sometimes the decisions seem counterintuitive but productive isn’t always profitable. Taliah Danzinger shares how the use of herd management data insights to monitor cow performance can help keep costs in check and maintain a profitable herd. Source: AgProud, January 25, 2024. Link. It is important to … [Read more...]
Over-the-counter meds & pet poisoning perils
Renee Schmid, DVM, DABVT, DABT, joins Drs Jenifer and Jason Chatfield to discuss the often-overlooked dangers of common over-the-counter medications for pets. Pain medications like Advil, Tylenol, Aleve and aspirin top Dr. Schmid’s list of OTC medications that frequently cause issues for pets. Schmid notes that a high number of calls they receive at the Pet Poison Helpline … [Read more...]
Which size dog faces higher risks of certain diseases?
A University of Washington study of more than 25,000 dogs and 238 breeds has linked dog size to varying patterns of risk for health conditions throughout a dog’s lifespan. Overall, larger dogs in the study were more likely to have faced certain health conditions at some point in their lives, including cancer, bone-related disease, gastrointestinal problems, ear/nose/throat … [Read more...]
Banfield, more than half of dogs and cats have periodontal disease
Commentary Research from Banfield’s expansive, granular veterinary visit records has been invaluable as our industry seeks to understand the metrics of our business. Their recent report on oral health issues, while not surprising, quantifies the challenges veterinary teams face in making oral health an integral part of managing a pet's overall health and … [Read more...]
Cost of Care tools drive interest, conversations at VMX and WVC 2024
Veterinarians and technicians kept ASPCA® Pet Health Insurance field representatives busy at their booth during VMX 2024 and WVC 2024. Booth personnel sought to learn about the interactions veterinary staff have with pet owners about pet insurance from attendees. Those discussions exposed the values an informative cost of care tool provides when sharing ways to plan for the … [Read more...]
8 restaurant etiquette tips, explained
Commentary Observing a 20-something professional in a business suit meeting in a restaurant with a manager-type recently, it was apparent the young person needed help with restaurant etiquette. Notable at that table were open-mouth chewing, speaking with a mouthful, what to do with a cell phone and using a napkin. Source: Interesting Facts. Link. INSIGHTS: Reviewing … [Read more...]
Being more open about mental health could be making us feel worse
Lucy Foulkes, PhD, says therapy speak and over-psychologizing could be doing more harm than good. She asserts “concept creep” and “therapy speak” are doing people a disservice when it comes to mental health. Source: New Scientist, September 19, 2023. Link. <mental health> labels may be helpful . . . but in other respects they can make people believe they have a … [Read more...]
Pathways to retention in veterinary medicine
We’re re-posting AAHA’s invitation to download a new whitepaper on retention in the veterinary industry. The days of more than 10 candidates for every job are gone. The veterinary profession cannot graduate its way out of this labor shortage: retention is a keystone. The Stay, Please survey and analyses, provide critical insight into what veterinary professionals … [Read more...]
Unique Bridge Club Veterinary Virtual Care events slated for February 28th
Listen as a group of industry insiders shares data from more than two million data points gathered from more than half a million virtual care interactions. The virtual conversations will cover country specific data and address: The need for virtual veterinary care: Tackling access concerns Global insights: Virtual veterinary care data from the US, Canada, Europe … [Read more...]
New WHO medically important antimicrobial list
Sharing what he considers a foundational document for considering how we use and monitor antimicrobial use in animals. Scott Weese, DVM, shares the who, what and why of the latest version of the WHO’s Medically Important Antimicrobial List. Source: Worms and Germs, February 13, 2024. Link. … [Read more...]
USDA updates defense against African swine fever
AFS has not entered the U.S., thanks to continuing efforts to prevent this deadly swine disease from breaching the country’s borders. Yet, it is getting closer and shows no sign of stopping. This article gives an update on the global situation and USDA, APHIS and state efforts including surveillance of feral hogs. Source: National Hog Farmer, February 12, 2024. Link. The … [Read more...]
Improved winter grazing management
Commentary Livestock producers need animal health pros for more than medications and preventatives to be successful. Being aware of resources to share is one of the ways we can support the growth and development of healthy production. Consider this article when discussing ways to improve herd health. Winter is sometimes overlooked as a time to make improvements to range … [Read more...]
Cameras help researchers understand polar bear behavior during extended land stays
Climate change is increasing the length of time some of the Far North goes without ice. This means polar bears can’t eat their preferred prey – calorie-rich seals. Scientists are using data captured by cameras to determine how the bears fared. The results aren’t positive. Source: The New York Times, February 13, 2024. Link. “Terrestrial foods are not adequate to prolong the … [Read more...]
If we don’t keep reminding, educating – WHO will?
Commentary The American Heartworm Society routinely provides images like these on X, Instagram and Facebook. The amount of likes and forwards of the posts does not reflect the number of followers, nor how many animal health pros there are. It’s our job to keep the educational efforts of AHS in front of pet owners. The posts are easy to forward and can be copied for all … [Read more...]
Measure pet food by weight, not volume
An estimated six out of 10 cats in the U.S. are overweight or obese, so how pet food is measured is something to consider. With a little coaching, pet owners can learn to measure based on calorie content instead of using a volume measurement. Research has shown that measuring by cup, or volume, often leads to overfeeding or underfeeding.” Source: Catster, September 27, 2022. … [Read more...]
Your money personality. Learning yours may help with spending habits
Talking about money benefits all of us. We all have pain points when it comes to our finances and different ways of dealing with them. When you know where you stand with your money, and why you behave in the way you do, it is easier to sort through what you need to do. Source: Refinery 29, February 7, 2024. Link. … [Read more...]
When your manager brings in someone above you
When someone else is hired or promoted to a position above you it often stings. In growing companies, being layered is inevitable and is a common practice. Melody Wilding shares how to deal with the reactions that arise and how to productively move forward within those new arrangements. Source: Harvard Business Review, January 22, 2024. Link. Being layered can evoke … [Read more...]
Good thoughts not communicated are meaningless
Acknowledging people’s efforts and encouraging their progress is common sense. Praise helps people feel good about themselves. Those who feel good about themselves produce good results, and people who produce good results feel good about themselves. Praising can be given not only when you catch someone doing something right, but also when you catch someone doing something … [Read more...]
Groundhog day again?
The iconic movie “Groundhog Day” is amusing, but also mirrors our journey in leadership and personal growth. Source: Linkedin Pulse, January 30, 2024. Link. Each iteration is an opportunity to refine strategies, enhance decision-making, and lead with more empathy and understanding. INSIGHTS: Embrace persistence and resilience. … [Read more...]