Wendy Myers, DVM, presents a pragmatic use of the slower times in veterinary practice schedules. Beyond goodwill, prescription stewardship and compliance, calling clients is a convenient and inexpensive way to improve the overall customer experience. Source: Veterinary Practice News, March 15, 2016. Veterinary technicians, assistants, receptionists and doctors need to start … [Read more...]
Rabies increasing in North America
Rabies vaccination and prevention measures remain critical to our animal populations. Wild animals, even with population control measures in place, still spread the disease. Note the rabies variant distribution map among mesocarnivores and consider sharing this information with animal owners in the course of animal health discussions. Source: Journal of the American … [Read more...]
Eliminate bottlenecks
Spinning too many plates or work with a perfectionist? Check out some good remedies for removing bottlenecks in personal, team and business productivity. Source: Harvard Business Review, March 23, 2016. Bottlenecking puts your career and reputation at risk and takes a significant emotional toll. Learn four root causes of it and their solutions: 1) plate-spinning; 2) people … [Read more...]
Make sure employees have a life outside work
Long workdays, extended after-hours time for patient care, customer events and emergency visits tax personal time for animal health pros. Yet, research shows that improving personal time improves work results. The authors of this article offer suggestions for managing in a more friendly and balanced environment. Source: Harvard Business Review, March 25, 2016. We are … [Read more...]
Editorial – The annual physical questioned
We are fortunate in animal health in that we don’t deal with third-party pay and actuarial oversight of preventative care, yet. Annual physicals are the most common reason that U.S. residents see a doctor. Apparently, not all agree with their necessity or value. This information about human care decisions may signal a cloud of opportunity for our markets. Conversely, it may … [Read more...]
Clipper blade contamination studied
Infections acquired during a hospital visit (nosocomial infections) and the objects that are contaminated with infectious organisms and serve in their transmission (fomites) led researchers to study clipper blades. Contaminated clipper blades have been cited as potential fomites in veterinary and human medicine. The study also reviewed cleaning, disinfection and storage … [Read more...]
Pet insurance important to revenue
Pet insurance is often considered as revenue insurance for veterinary hospitals. It cushions perceived high costs and may actually improve compliance. This article reviews how one practice saw nearly a five-fold increase in the number of clients with pet insurance. We’ve also included a comprehensive story from AAHA Trends, Veterinary Preventive Care Plans. Source: … [Read more...]
Give good phone
Phone etiquette is important, says Jeremy Keen, DVM. Presenting a relaxed, positive and service-minded personality regardless of how busy we are is critical to client satisfaction. The same goes for retail associates, dealers and telephone persons in distribution or manufacturer call centers. Any phone call we handle is the image of our company in that moment. Source: … [Read more...]
Prep for career changes
Mergers, acquisitions, buyouts, downsizing and ladder-climbing all cause career changes. Whether you are 25 or 55, this piece presents solid reminders for all animal health pros. Source: Money, April 2016, page 24. (direct link unavailable) Whether you have sought change or have been forced to make a change it can strain your finances at least in the short term. The … [Read more...]
Vets + nutrition ≠ lack of knowledge
Amy Farcas, DVM DACVN takes on perceptions that veterinarians do not know much about nutrition. She presents a strong case that veterinarians’ nutrition deficiencies are not knowledge-based. Instead they represent a communication issue. Source: Dr. Andy Roark, March 10, 2016. While nutrition is absolutely present in the veterinary curriculum in the US, talking about … [Read more...]
Insufficient sleep costs business
Animal health pros burn the candle at both ends this time of year. Veterinary team members often get little sleep during calving season, managing emergency visits or keeping track of post-surgery animals. Reps put in a full day making calls, then travel after hours only to find two hours of email work waiting when they get to the motel. This article explores the link between … [Read more...]
AVMA offers help with VFD
As the Veterinary Feed Directive (VFD) becomes reality, AVMA offers expertise. Veterinarians wanting help filing VFDs can use a model form and instructions the association offers. VFD regulations require veterinarian oversight of antimicrobials in drug classes considered important to human medicine. Source: JAVMA News, March 2, 2016. The AVMA published the model form in … [Read more...]
Breaking rules creates conflict
When asked to break the rules at work, most of us experience conflict. We can face the challenges of fine lines, gray areas, ethics, morals and legality with more confidence using principled rebellion, a strategy for being rationally and systematically unreasonable at work when absolutely necessary. Source: Harvard Business Review, January 7, 2016. When asked to break the … [Read more...]
Two-thirds of managers are uncomfortable communicating with employees
This article was uncomfortable to read. Our successes require leaders who can effectively communicate with individuals and teams. People thrive on feedback. Still, managers and leaders shy away from giving direct feedback about their employees’ performance if they think employees may respond negatively. Source: Harvard Business Review, March 9, 2016. Survey results showed … [Read more...]
Burn fast food calories
Whether you’re a sales rep, lead technician or director of surgery at a busy hospital, fast food is a likely part of your diet. HomeRemedyShop.com has developed an online calculator that estimates how much physical activity you need to burn off these calories. It will also show you more healthful food options. It won’t change your diet reality, but it can help you manage … [Read more...]
Ethics important when deciding on rebates, incentives
Doctors Messer, Peterson and Morgan provide perspective on the influence of animal health company rebates or incentives on product choices in this article. It reviews ethics and professional guidelines from AAEP and the AVMA plus the need for clinical diagnoses and VCPR. Source: Equine Veterinary Education, AE, February 2016, page III. (direct link unavailable) Certainly … [Read more...]
Ensure equine dewormers are efficacious
According to the recent study, Efficacy of major anthelmintics for reduction of fecal shedding of strongyle-type eggs in horses in the Mid-Atlantic region of the United States published in Veterinary Parasitology odds are high that some commercially available dewormers – fenbendazole, oxibendazole, and pyrantel pamoate – showed poor efficacy on the majority of farms … [Read more...]
Blog posts spur debate, discussion
Dr. Andy Roark provides perspective about recent posts he wrote about technicians and low cost clinics. He notes that two articles got amazing amounts of attention. Both were cheered by thousands of readers, stirred discussion and debate, and rubbed some people the wrong way. Review the articles and Dr. Roark’s commentary. Then you can decide. Source: Dr. Andy Roark, … [Read more...]
Vaccine half-doses can work for small dogs
More than 14,000 people have access to this article that presents the half-dose method of vaccinating small dogs. It references a pilot study conducted by Jean W. Dodds, DVM, to determine whether or not a half-dose distemper and parvovirus vaccine elicited enough immunity to these viruses in adult dogs weighing under 12 pounds. Source: Dogs Naturally, February 26, 2016. The … [Read more...]
Second-guessing, the great re-think
Many of us see the results of second-guessing played out weekly if not daily. The tendencies to make decisions in a vacuum or change directions from a previous decision is near-rampant in some companies and organizations. These authors outline fixes for common re-think behaviors. Clarify the decision-making process Establish a “silence denotes agreement” ground rule at … [Read more...]
Quiz: Are You a Client Compliance Expert?
Compliance in veterinary medicine is defined as the patient receiving the care the veterinary team believes is best. The acronym CRAFT, where compliance = recommendation + acceptance + follow-through, can help the team remember this definition. It is important that the client accepts recommendations. Following the recommendations at home is just as important. Source: … [Read more...]
Shorter meetings. More action.
Veterinarians, veterinary assistants and sales persons will benefit from Peter Bregman’s assertions in this short article. Learn how leading meetings with a hyper-focused approach changes the value of meetings. Check your cellphone at the door and come prepared! Source: Harvard Business Review, February 22, 2016. If you have half the time to accomplish something, you become … [Read more...]
Under-schedule in 2016
Along with a declined meeting request, a reader sent me this article. He indicated he was acting on the advice from Elizabeth Grace Saunders and suggested some future dates. Many animal health professionals feel productivity pressure and sometimes forget the importance of prioritizing and finishing. Ms. Saunders suggests these areas to reclaim your desired experiences of … [Read more...]
Gender-sorted semen can improve beef herd
The next level of sophistication in herds that use artificial insemination (AI) is the selective use of gender-sorted semen. Dairy producers have experienced the benefits of limiting male calf production as males have little value. Justin Rhinehart with the University of Tennessee Extension, discusses the advantages and challenges of using gender-sorted technology in building … [Read more...]
Recognizing, quantifying pain in horses
Our industry continues to study the impact and dynamics of pain in all species. This article introduces a new equine pain scale and its implementation in a hospital setting. Equine veterinary teams and representatives that service them will benefit from reading and discussing the information presented. Source: Equine Veterinary Education, January 2016. Pain management is … [Read more...]
Spending on pets up in 2015
Americans spent almost $61 billion on pets in 2015 – a 4.4 percent increase from 2014. This article notes cautious optimism about the future of the pet industry and cites areas of success and others that are experiencing challenges. Source: Reuters, February 22, 2016. The amount of money being spent on pets has increased every year since 1994, according to the American Pet … [Read more...]
Swine Disease Matrix prioritizes pathogens of threat
Much is written about disaster planning. Yet, producers and veterinarians are seldom prepared for disease outbreaks or disasters. The Center for Food Security and Public Health at the College of Veterinary Medicine of Iowa State University announced a comprehensive set of tools to address this. Fact sheets offer information about each disease are ready for immediate use in the … [Read more...]
Exam room do’s and dont’s
Ensuring a positive experience for animals and the clients is critical for customer satisfaction and retention. This private space provides the ideal opportunity for veterinary team members to educate clients on preventatives and treatments. Kara M. Burns, MS, MEd, LVT, VTS (Nutrition), Wamego, Kansas, identifies exam room disciplines that make exam room visits smooth and … [Read more...]
Help clients with species-appropriate diets
One hundred percent of dogs and cats that visit a veterinary hospital or retail center eat some type of food. The diet category gets more confusing every day. Most animal owners make diet choices with little information. This article compares the needs of cats and dogs eating raw diets and presents the realities of species differences. Source: Dogs Naturally, February 19, … [Read more...]
VFD – repeat after me
We at AHD believe it is important to continue to offer quality resources about the Veterinary Feed Directive (VFD). Each time people review something important, there evidence that they achieve a new level of understanding. Thus, repetition helps. VFD is important, requires mutual engagement between veterinarians and clients. It will take time to get a VFD in place with each … [Read more...]