I answered “busy” when asked about my schedule recently, but when asked if I was being productive, I hesitated and finally answered “hope so.” Many of us might respond the same way. Consider the five tenants of strategic energy application in this thought-provoking article where Peter Bregman suggests 89 percent of us are operating without much to spare. Source: Harvard … [Read more...]
Meeting job struggles
There are some pretty direct and candid posts in this week’s newsletter from Dr. Andy Roark in addition to a chuckle and a smile or two. Source: Dr. Andy Roark, May 5, 2016. The grass isn’t always grass on the other side, Sarah Boston, DVM, DVSC, DIPL ACVS: a frank discussion of working challenges with some colorful language to boot. Top 5 ways veterinary technicians … [Read more...]
Vet Set Go offers a roadmap for kids who dream of vet medicine
Chris Carpenter, DVM, is guiding tweens with a quick-start guide to a career working with animals. His website, new book and videos help children learn about being a veterinarian. Source: AKC Family Dog, May/June 2016, page 42. (direct link unavailable) Vet Set Go is the first and only web community designed for aspiring veterinarians. … [Read more...]
Practice like you are being sued
Nicole Palumbo, DVM, offers perspective after reviewing information following a colleague’s death. She shares 10 disciplines for communication and record-keeping that can help should a suit arise. Source: Dr. Andy Roark, April 23, 2016. I didn’t want to become a paranoid veterinarian, but I did want to use that feeling of being under investigation to better myself. These … [Read more...]
New ATVs to consider in 2016
Animal health professionals enjoy their ATVs. Customers do, too. Whether you drive one or simply need to have a topic to discuss, this article lets you know what’s new with 2016 ATVs. Source: Beef, April 26, 2016. Lots of agricultural work doesn’t require a full-size pickup. When it comes to getting around the ranch quickly and inexpensively, light-duty vehicles are the … [Read more...]
Bounce back from service mistakes
How you react to service mistakes can determine whether the customer stays long term or is just lost. Source: Repertoire Magazine, April 2016. If you make a mistake, don’t despair. Most people remember the recovery more than the misstep and often appreciate when you go above and beyond to correct a situation. Treat every problem as a customer service opportunity, and you … [Read more...]
5 ways to keep small teams efficient
John Rampton shares how he works to make small teams as efficient as they can be. These are five key areas: Get everyone square on the team’s goals Give people freedom, then preserve it Automate and outsource wherever you need to Keep check-ins regular and meetings small Craft an unbelievable culture Source: Fast Company, April 25, 2016. In many ways, small … [Read more...]
Editorial – Questions are essential to successful workplaces
My grandfather often said, “the wisdom is in the question, not the answers.” He was not admonishing me for talking too much, rather, trying to get me to think more broadly and thoughtfully. Companies that view questions as a problem are missing out, writes Jay Steven Levin and Scott Mabry in these blog posts. Meaningful questions take time and consideration. They’re, intended … [Read more...]
Run meetings that are fair to introverts, women and remote workers
The title says it all. Diversity and geographic separation make meetings challenging. Those challenges get deeper if biases are not mitigated. Source: Harvard Business Review, April 29, 2016. By overcoming the biases, organizations can elevate their collective thinking, giving them a much greater chance of realizing the full potential of their entire workforce, not just the … [Read more...]
Veterinary nurse title confuses human RNs
The movement to register veterinary nurses compared to the more commonly used term of veterinary technician was the focus of a perception study of a small sample of human registered nurses. This article is detailed, yet clearly shows the veterinary nurse or technician role is not understood at an educational level. The term is just as confusing to similarly titled persons in … [Read more...]
Steps to a more satisfying life
There is at least one tip for everyone in this article. Here are four of eleven tips offered: Set appropriate expectations at home, at work and in the community. Spend 10% of your time creating and monitoring your life plan. Be present in all that you do. Multitasking is not being present. Measure accomplishment by results rather than by hours worked. Source: … [Read more...]
Learning to learn
“The ability to learn faster than your competitors may be the only sustainable competitive advantage,” said Arie de Geus, a business theorist. The animal health market is one place where complacency to learning could spell the end. Though targeted to executives, the guidance applies equally to all animal health professionals. Source: Harvard Business Review, March 2016. The … [Read more...]
Why money doesn’t motivate employees
Motivation is an age-old business problem. This article addresses some of the thinking behind using incentives to motivate employees. Note that there is an assumption that the standard pay level is enough to sustain employees’ basic needs. Source: Incentive, March 30, 2016. In many companies, money is the most frequently used motivator – even though research shows that … [Read more...]
Live a less distracted life
Thirty percent of daily productivity is lost by checking email within the first 30 minutes of waking up. Read about The 4 P’s of managing for a less distracted life: psychology, physiology, performance and persuasiveness from Tracy Dowdy, CVPM. Source: Veterinary Team Brief, April 2016. Research shows getting more than 8 hours of sleep a night improves memory, performance, … [Read more...]
Humans need vaccinations, too
Our Animal Health Digest team believes that animal health professionals are the best advocates for proactive disease management protocols, including vaccinations. While we study potential side effects and challenge select original duration of immunity terms, animal health pros in unison can advocate for preventative care in all species, including our own. This article shares … [Read more...]
Praise sandwiches don’t work
“If you can’t say something nice, say nothing at all,” was likely taught to you by your parents. We’ve modified this coaching in business with "praise sandwiches”: criticisms wedged in between two generic compliments. Learn how this gives our brains indigestion. Source: Fast Company, April 14, 2016. Research has found that we remember concrete words like "chair" better than … [Read more...]
Veterinarians get bad online reviews
Dr. Andy Roark indicates an older article has resurfaced in online communities. He takes us through three reasons respected veterinarians get bad online reviews: Guilt and sadness mutate Pets are amazing and miracles happen Second opinions have advantages Source: Dr. Andy Roark, November 15, 2015. More and more veterinarians I know and respect are getting … [Read more...]
4 tips to help retain millennials
Generational differences in work styles, habits and values can create consternation, if not downright madness, in the workplace. Millennials, the first generation to come of age in this millennium, behave much differently than the generations before them. Impatient, entitled and needy are a few descriptors shared about them. Chris Hess, on the other hand, believes … [Read more...]
Culture affects veterinary practice success
Animal health professionals will be eager to see the results of the much-anticipated, annual AAHA 2016 State of the Industry survey. AAHA President Michael Cavanaugh, DVM, shared results about studies of organizational culture in veterinary practices. Researchers surveyed more than 1,000 veterinary hospitals to study the qualities of organizational culture in practices, … [Read more...]
Fear Free™ taking veterinary industry by storm
AAHA, VetFolio and the Fear Free™ advisory panel have created a groundbreaking certification program intended to change handling approaches in veterinary hospitals. This initiative may be the largest, most important transformation in the history of companion animal practice, according to its advocates. Simply put, Fear Free™ is an experience management initiative to benefit … [Read more...]
DVMs share the best advice they received from a mentor
Steve Pearson, DVM, captures mentor advice received by a broad cross-section of 14 veterinarians. Much of the advice they received applies to any animal health professional’s role. Whether you read this casually or more thoughtfully, there is something here for nearly everyone. Source: Veterinary Practice News, April 6, 2016. Applying wisdom from mentors helps these … [Read more...]
Pest buster listing for cattle is good tool
This listing of parasite and pest management products is a good reference tool for veterinary teams, dealers and representatives. Most of these products’ labels and applicable MSDS sheets are available from the North American Compendium. Source: Beef, March 2016. 2016 Pest Buster Listing. … [Read more...]
Reduce needle stick injuries
Jeff Bender, DVM, MS, ACVPM, University of Minnesota, encourages veterinarians and herd managers to continuously train employees, create awareness of the dangers of needle sticks and encourage a working environment that minimizes risk. Bender referenced the UMASH website, at the University of Minnesota, during a recent webinar. The website contains fact sheets and videos about … [Read more...]
Understanding different cultures
The cultural origins of the U.S. population constantly fluctuate. The result is a growing cross-cultural challenge as we service different cultures in veterinary practices, retail stores and livestock production facilities. As your customers and communities evolve, this article offers a perspective on servicing the U.S. melting pot. Source: MindTools, March 4, … [Read more...]
Bullying, aggression prevalent in the veterinary profession
Destructive behavior, a complex combination of relational aggression, horizontal violence, or bullying, appears to be prevalent in the medical field, says Justin Lee, DVM, DACVECC, DABT VetGirl, St. Paul, Minnesota. Lee references studies from the medical field and relates the results to veterinary hospital team dynamics. Strong, proactive leadership is critical, she … [Read more...]
Keep office conflicts in control
No work environment is perfect. Author Silvia Lafiar takes on loose lips, blame and annoyances to help manage the inevitable in our workplaces. Source: Inc., March 30, 2016 as featured in AVMA SmartBrief, 4, 2016. The mantra in most work places sounds like a robust cheer of "his fault, her fault, their fault." The article discusses 5 ways for you to help change the … [Read more...]
7 steps to better two-legged care
Mike Paul, DVM reminds veterinary hospital teams to remember the needs of the animal owners in this reminder article. Source: DVM 360, March 2016, page 44. Pets don’t walk themselves into your veterinary hospital. Check to make sure you’re doing these seven things to make your practice a success with clients. INSIGHTS: Representatives might take a cue or two from Dr. … [Read more...]
Darned dermatophytes
Dermatophytosis is most frequently associated with the zoonotic ringworm infection. However, those circular areas of hair loss can signal more than just ringworm. These articles address the need for proper diagnosis and include a discussion about the origins of the infections. Source: DVM 360, March 2016, page M4. Three species of fungi most commonly cause dermatophytosis: … [Read more...]
Book forward to increase income
Setting future appointments has measurable revenue growth potential, according to Wendy S. Myers. Clients expect forward booking from their dentists and optometrists. Veterinary receptionists can set similar expectations in veterinary practices, resulting in as much as $40,000 in added revenue. Source: Veterinary Practice News, March 24, 2016. The 2013 AAHA State of the … [Read more...]
Coaching for millennials about boomers
Much is offered to boomers about millennials’ needs in the workplace. In a similar spirit, this op-ed offers millennials tips for working in a boomer environment. Tolerance is the rule. Source: Los Angeles Times, March 25, 2016. Millennials may find that baby boomer self-esteem has declined precipitously in response to rapid societal change. It's difficult to deal with that … [Read more...]