Opinion These excerpts from the VetWatchSM Commentary for Week 37 - thru September 18, 2021 are important because they reveal the value of current market trends and changes in pet owner mindshare. Excerpt: “As of September 18, 2021, year-over-year growth remains robust though continues to slow versus the previous year.” Question: Does -0.2 percent seem minimal to … [Read more...]
Extensively drug-resistant Campylobacter jejuni infections associated with U.S. pet store puppies
More than 90 percent of human Campylobacter infections are caused by Campylobacter jejuni. Major symptoms include diarrhea that is often bloody, fever and abdominal cramps. Most recover within one week. BUT not all recover that fast. Thanks to the CDC Campylobacter surveillance network, the drug-resistant strains of C. jejuni were reported and investigated. Surveillance data … [Read more...]
It’s okay to truly grieve for lost pets
Losing a trusted pet sucks. Without traditional grieving rituals we generally experience when family members die, losing a pet can truly mess with us. Experts say the death of pets can even activate grief over previous losses. Source: Outside, September 2, 2021. Link. The death of a pet is a very big deal. I often have people tell me they are surprised the experience is … [Read more...]
11 million-plus animals may be affected by ransomware attack
NEW Cooperative in Fort Dodge, Iowa, was recently hit with a ransomware attack that forced the farm and feed supply operation to take systems offline. Blackmatter, the group allegedly behind the attack, is demanding $5.9 million to provide a decryptor. NEW Cooperative claims its software powers grain production and feed schedules for 11 million animals. Source: ars TECHNICA, … [Read more...]
First Telehealth Awareness Week happening NOW
The American Telemedicine Association is bringing together leaders in telehealth service delivery, hospital systems and medical practices, technology solution providers, patient advocacy organizations, policymakers and other stakeholders during the first-annual Telehealth Awareness Week™, September 19-25, 2021. Virtual care is moving & shaking! Kudos to the ATA for making … [Read more...]
Chats with the Chatfields. . . . Them’s the Rules: Can we join your PACCC?!
Complimentary Exploring little known rules, regulations, and guidelines for important aspects of animal care, Dr. Jen the vet and Dr. Jason are joined by Stephanie Shipley, the current chair of the Professional Animal Care Certification Council. The PACCC is the world's only certification program for animal care professionals and requires successful examination for … [Read more...]
Basics of canine hydration
There are pet caregivers who do not know dogs’ hydration needs are different than our own. This author provides relevant resources, including a consumption chart (Table 1) and discusses variables that influence hydration needs. Source: Animal Wellness, August 10, 2021. Link. All dogs need adequate water to survive, and in most cases, water absorption is enhanced with the … [Read more...]
Where is retail headed?
Back to normal? NOT! Retail will continue changing. From customer preferences and expectations to the payment ecosystem to last-mile delivery, the retail industry showed it can evolve and adapt during 2020 disruptions. Now the National Retail Federation focuses on how retailers are improving the customer experience, preparing for the consumer of the future, the future of the … [Read more...]
Build an excellent coaching strategy
Effective coaching is a crucial ingredient to satisfied employees. It leads to improved performance, knowledge transfer, skill improvement and employee retention, writes Steve Taplin. His writing shares some results and specific elements to include in a coaching strategy. While his examples are specific to a remote employee business, the initial step of coaching, ‘invite … [Read more...]
Veterinary pros cannot rely on diagnostic tests alone
A new commentary paper warns veterinary clinicians and researchers that a diagnosis cannot rely on tests alone. The JAVMA article discusses the process of diagnostic test validation and the use of molecular diagnostic tests in clinical and regulatory veterinary medicine. Decisions should not be made solely on the basis of diagnostic test results, especially in the absence of … [Read more...]
Pros and cons of 3 key pricing strategies
There are three key strategies to pricing anything, writes Michael Stanisz. All three apply to B2B, B2C, a product or a service: Cost-based or cost-plus pricing. Note, this includes margin and markup methods. Market-based pricing. Note, minimum MSRP guidance plays a role here. Value-based pricing. Pricing challenges are frequently discussed when animal health pros … [Read more...]
Survey: Workers ages 18 to 44 want payday more flexible
A study of U.S. workers conducted online by The Harris Poll in August 2021, “. . . reveals clear expectations from millennials through Generation X employees (between the ages of 18-44) to make payday more flexible.” Ernst & Young estimated every day there is approximately $1 trillion in accrued employer payroll accounts in the U.S. and 36 other developed countries. 83 … [Read more...]
Pause, reflect, refocus, reignite
Entire organizations are in ongoing redefinition, old and new worlds recombined. Dan Oestreich describes it as a state of permanent, turbulent white water. What many need is a fundamental reset of some kind, or a breather of major proportions. The point is that human beings are tired, confused, angry, anxious and something has to give. To avoid doing the same thing and … [Read more...]
Be interested
Often when I suggest that it would be more effective “to be interested rather than trying to be interesting,” I am met with a blank stare. My advice sounds good, but many people need help in asking the right questions. This column from five years ago may help. Source: Vet Advantage, December 2016. Link. Do not worry about sounding nosey. Leaders are naturally inquisitive, … [Read more...]
Onboarding processes critical to VCPR successes
Opinion Our industry has appropriately migrated to more individualized health and risk assessments for dogs, cats and horses based on their expected lifestyles. In recent posts we asserted how onboarding communication processes can extend the level of client-veterinary team interactions beyond the next vaccination or blood test and improve perceptions of veterinary … [Read more...]
U.S. workers’ satisfaction with job safety rebounds
Findings from Gallup's August 2-17 poll mark the 22nd year of tracking workers' satisfaction with various dimensions of their work life. One year after U.S. workers indicated significantly less satisfaction with the physical safety conditions of their workplace, their satisfaction has rebounded to its pre-pandemic level. Source: Gallup, September 8, 2021. Link. … [Read more...]
Tips for caregivers of skinny horses
Knowledge continues to increase about affects that obesity and emaciation have on animal health. This makes it important to strive to keep horses at an optimum body condition including how to body condition score (BCS) them. The authors share photos and tips to help horses with a BCS of 4 gain weight. Think about calories first!” Source: The Horse, January 28, 2019. … [Read more...]
Top e-collars for dogs
Often controversial, e-collars are used as training aids. The author reviews e-collar pros and cons for various brands. Dog trainers sometimes train dogs with e-collars to try and remedy unwanted behaviors. Some trainers say e-collars can be valuable to get dogs to obey when they are off leash, help keep them safe and locate a dog that is out of sight. Source: Puppies and … [Read more...]
Drug-resistant hookworms spreading in dogs, parasitologists warn
Veterinary parasitologists warn that multidrug-resistant hookworms are spreading in the U.S. and veterinarians should watch for persistent infections. Antoinette Marsh, PhD, cited study results that indicate dogs with suspected or confirmed drug-resistant hookworms are becoming widespread in the Southeast, and they have been documented in the Northeast and California. She said … [Read more...]
Smart cat scat is now here
Complimentary Commercial Content Health monitoring technology is now available in cats’ litter boxes and by monthly subscription. It promises to provide cat owners a visible health monitoring opportunity which is important as cats instinctively hide any illnesses. The company has engaged Martha Stewart as a Pretty Litter brand ambassador. It has been featured in media such … [Read more...]
Petabyte to partner with NVA to transform pet care experience for doctors, patients and their families
Complimentary Commercial Content The newly formed Petabyte consortium and partnership with National Veterinary Associates’ veterinary community of 1,200 independently managed veterinary hospitals and more than 100 pet resorts allows for software development collaboration. Petabyte smooths patient management for veterinary hospitals through its software, … [Read more...]
Talkatoo raises new capital to support continued growth in veterinary segment
Complimentary Congratulations to AHD supporting sponsor Talkatoo! The easy-to-use, efficient dictation software for animal health professionals announced it closed a new, oversubscribed round of funding, led by Klick Ventures. Talkatoo is one of only 12 companies selected to the exclusive Google for Startups Accelerator program’s Voice AI cohort. Talkatoo's … [Read more...]
Make-a-Wish, Addie is ‘veterinarian for a day’ at OSU
You've gotta' watch the video! Addie, an 8-year-old cancer patient from Tulsa, Oklahoma, dreams of being a veterinarian. Thanks to Make-a-Wish Oklahoma and the Oklahoma State University College of Veterinary Medicine, she’s one step closer to realizing that dream. Last April, Addie spent a day with faculty, staff and students at OSU’s Veterinary Teaching Hospital. From a … [Read more...]
Winners of the 2021-2022 Retailer of the Year awards
Pet Product News editors selected one standout store as its Retailer of the Year: Animal Connection in Charlottesville, Virginia. The pet supply store won the 2019-2020 Marketing Award and managed to top itself this year, snagging the top honor for PPN’s 2021-2022 awards. The list of award categories reveals the efforts and complexities of the pet retail … [Read more...]
New report: pet caregivers anticipate their largest expenses in the next 12 months
Most pet owners anticipate necessities like food and healthcare will rule their budgets next year, according to a recent report. Results show 84 percent of dog and cat owners expect to spend the most on food. Most pet parents will spend that on standard dry or wet food, with 80 percent confirming this is what they already feed their pets. 17 percent said that they cook for … [Read more...]
“Other” pet market growing
In the wake of Covid-19, according to a new Packaged Facts report on Fish, Small Mammal, Herptile and Bird Products, 12.2 percent of all U.S. households own one or more type of pet other than dogs and cats, up from 10.8 percent five years ago. This was one of the pet population reset trends Packaged Facts’ David Sprinkle discussed during the Veterinary Innovation Summit + … [Read more...]
Nicole Clausen opens Inventory 911 Toolkit course
Complimentary Commercial Content Using her experiences and those of industry inventory managers, Nicole Clausen, CSSGB, CCFP, CVBL, has opened enrollment in the Inventory 911 Toolkit. The methods, tools and tips have helped countless inventory managers take the first step of getting their inventory under control. It is an inventory manager's go-to, step-by-step blueprint to … [Read more...]
Usage rates for non-medical pet care services show positive trends
Complimentary Content Dog grooming is the marquee non-medical pet care service. Its usage rates rose from 25 percent in 2012/2013 to 41 percent in 2018/2019, dipping only slightly in the wake of Covid. Among dog owners overall, usage rates for nonmedical services edged up from 44 percent in 2012/2013 to 50 percent in 2019/2020, before dipping slightly due to the … [Read more...]
Clients with new pets need more time with vets: Part 2
Opinion In last week’s AHD Bulletin, we urged veterinary teams to consider spending more time with new and existing clients presenting new pets. We asserted the need for onboarding processes or guidelines as paramount to developing long-term relationships with pet owners, the health of pets and the revenue that flows from interactions with happy, engaged clients. AAHA’s … [Read more...]
Thoughts from the Veterinary Innovation Summit + NAVC Media eCommerce Summit
Opinion Among myriad thoughts captured during the Veterinary Innovation Summit, these present the most opportunity and challenges for veterinary teams in the next three to five years. Some are trends we see routinely as we curate content, but others are coming faster than previously perceived: Pet caregivers will drive how they wish to interact with veterinary clinics . … [Read more...]