Jargon is a staple of the modern workplace. Sometimes jargon has a legitimate purpose, but overreliance on it and acronyms can make people feel excluded or lead them to disengage. If you’re concerned about possible negative effects of jargon on your teams, clients or organization, consider the following: Know your audience. There are times when using jargon can help you … [Read more...]
Who’s who: North American veterinary consolidators
Complimentary Content Our industry has seen rapidly expanding consolidation since 1987. It has changed the veterinary business landscape worldwide. More than 60 veterinary consolidators are involved today and there will likely be more, says Ivan Zak, DVM. Zak explains consolidators by type providing the list of active consolidators and their: Source of financing … [Read more...]
Review: Overhead costs and calculating them
We shared 3 ways to create an employee-owned culture last week. In a previous role, a savvy leader transparently shared overhead costs, how they were calculated and how they were attached to every element of servicing internal and external stakeholders. His objective was to educate the team on the economics of the business beyond looking at top-line sales and empower a greater … [Read more...]
Speed and resilience: 5 priorities for the next 5 months
Over the past year, adrenaline unlocked speed. In the near future, speed will need to arrive by design, say the authors. As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions. Source: McKinsey and Company, March 29, 2021. Link. Businesses need to ask and answer the following five … [Read more...]
Worth a Glance – April 1, 2021
Where veterinary medicine is (likely) headed over the next decade Source: Today’s Veterinary Business, February 2021. Link. Douglas G. Aspros, DVM, highlights four things he thinks are in the future. Some are driven by technology and others are systems-based. As always, changes in social perspectives and values will be key. Podcast: … [Read more...]
Healthy Puppy Month effort seeks to raise $20,000 for parvovirus research
Complimentary Content Revival Animal Health and Good Dog are teaming up to celebrate Healthy Puppy Month and raise money for parvovirus research. All month long, puppy owners and caretakers are encouraged to sign the Healthy Puppy Pledge. For every signature, Revival and Good Dog will donate $1 to Morris Animal Foundation, up to $20,000, to help fund parvovirus … [Read more...]
Emergency clinic owner shares Talkatoo experiences
Sponsored Content Practice owner, Lindsay Ruland, DVM, shares her experiences with Talkatoo during an interview with William Forsey. Her clinic story, management decisions and where Talkatoo has proven valuable are woven through the discussion. Source: Talkatoo. Link. Talkatoo works with medical record entry but also with emails. After a day of surgery, my hands are … [Read more...]
Embracing the digital pet ecosystem
The digital pet ecosystem refers to anything digital that connects you to a client and their pet, writes Bruce Truman. The time is now for individuals and practice teams to embrace the opportunity to meet client expectations for services. The new age pet parent wants engagement. They are interested in online chat or text services, monthly payment plans, loyalty programs, … [Read more...]
Why it’s vital to say “please” and “thank you”
There are those who were never taught basic etiquette and are ignorant to proper manners. Others have adopted bad habits and don’t even realize how they come across to people. And yes, some folks are rude and ungrateful; all they think about is themselves. While you may think that saying “please” and “thank you” is a mere nicety, failing to do so is more significant than you … [Read more...]
Study: Brand activism sways buying behaviors, brand impressions
Piplsay's latest survey finds that most U.S. consumers view brand activism in a positive light, even if questions about the reasoning and impact of the movement remain. The survey also found differences of opinion across gender and generational lines. . . . differences suggest that brand activism is still an important strategy, but one that must be undertaken with care, … [Read more...]
Pet products landscape is continuously evolving
“The omnimarket experience has redefined the way pet owners search for, find and buy pet products. It transcends retail channels and product categories,” shared David Sprinkle, publisher and research direction for Packaged Facts. He said, “. . . the humanization of companion animals is increasingly evident with pet food, especially evident with fresh pet food, with pet food … [Read more...]
11 trends that will shape HR in 2021
Brian Kropp, chief of HR research at Gartner, recently shared his top predictions of trends that will shape HR in 2021. He predicts it will be another year full of reinvention. Here are three of his trend predictions: Shift from managing the employee experience to managing the life experience of your employees Flexibility moves from location to time The … [Read more...]
3 ways to create an employee-owned culture
An employee-owned culture isn’t necessarily about owning a stake in the company, writes Heidi Lynne Kurter. It is also referred to as participative management where management involves employees in decision making. . . . an employee-owned culture is, where employees feel a sense of ownership over their decisions, performance and results.” Source: Fast Company, March 25, 2021. … [Read more...]
Women can be strong leaders
Once upon a time, revealing your emotions in the workplace was considered a sign of weakness, especially for women. However, “once upon a time,” is the opening line of fairy tales. Passion, compassion, and emotional intelligence are leadership strengths and always have been Source: Business News Daily, April 1, 2019. Link. Every successful entrepreneur and business leader … [Read more...]
Omnichannel, asynchronous, decision support, home delivery terms of future pet business
Opinion Changes to the ways we live and work could mean years of extra business for pet supply stores, says Erich Schwartzel. His article prompts reflection on how we got here from an animal health supply and services standpoint. Source: The long tail of the pandemic puppy business, Wall Street Journal, March 26, 2021. Link. Petco, the animal-supply retailer, was a … [Read more...]
Facebook study of emerging trends in eCommerce and digital engagement [Infographic]
Opinion Most of us would agree that 2020 advanced asynchronous interactions provided by digital tech, internet services and eCommerce platforms. Still, some animal health pros remain reluctant to believe that veterinary tele-everything and omni-channel supply chains will continue to be successful and grow. Whether one likes Facebook or not, the metrics in the infographic … [Read more...]
3 high costs of a disrespectful work culture (video)
Chris Edmonds presents workplace respect from a leadership development perspective and the importance of workplace culture. He says where respect is inconsistent across workplace interactions and relationships, three significant costs occur: Loss of talent Loss of reputation Loss of money Source: SmartBrief, February 24, 2021. Link. . . . the truth is that … [Read more...]
The most comprehensive guide to evaluating Veterinary PIMS
Sponsored Content In general, veterinary practice information management software features include appointment scheduling, electronic medical records, prescription processing, reminders, client database, invoicing, accounting, inventory tracking and reports based on the data acquired ,writes William Forsey. There is no very best veterinary practice management software, … [Read more...]
Optimal nutrition calculators for cats and dogs available
OPINION Pet owners are responsible for their pets’ proper nutrition. Too often we hear questions about specific brands of pet food wanting a yes or no answer. The same goes for treat brands and then there are table scraps. Bottom-line, daily Kcal (calorie) calculations are important before brand discussion, although a proper assessment may identify the need for … [Read more...]
34 percent of Americans take daily naps – here’s how they can help
Research shows power naps are great stress buffers. They boost the immune system and reduce the level of cortisol in your blood, refreshing you and refueling your engine. 81 percent of employees experience the afternoon crash an average of 3.2 days per week” Source: Forbes, March 13, 2021. Link. Studies at the Salk Institute show that brain activity, memory, and the power … [Read more...]
March is National Sleep Month
Take this month to think about your sleep habits. Consider how much they affect your well-being and take a step to improve them. Sleep is an essential component of wellness, and there are innumerable factors that influence sleep and sleep patterns. Few things impact mental health more than sleep. Sources: National Sleep Foundation. Link. Sleep Foundation, One Care Media … [Read more...]
A year into the pandemic, the profession is feeling the strain
NOMV stands for Not One More Vet, the largest veterinary support group in the world. It has more than 28,000 members worldwide who provide peer-to-peer mental health support and suicide awareness. AAHA’s Tony McReynolds shares discussions following several recent suicides in the veterinary community. . . . the veterinary profession had significant struggles prior to the … [Read more...]
Raising capable and empowered pet parents
The efforts to educate and raise capabilities in animal owners are as important as building capabilities in employees. In this context. compliance takes on a new, more appropriate meaning. Kudos to the MWI Animal Health team for providing this thoughtful article. Teach clients how to be better partners in their pet’s health care and THANK THEM!” Source: MWI Messenger Focus - … [Read more...]
Antimicrobial resistance effort has new PCR tool
Complimentary Commercial Content The major drawbacks to generic PCR testing in the clinical setting are lack of pathogen viability indicators and no method for assessing antibiotic sensitivity of the offending agent. Outsourcing PCR testing often delays test results by four or more days. Vetranomix brings the first quantitative PCR testing capability for a broad range of … [Read more...]
Meeting inventory needs a year later
Opinion Looking ahead through July, can you trust purchase history and forecasts?” – Kirk Augustine ABSOLUTELY NOT! The pandemic shutdown began a year ago. Replenishment slowed to a near halt. Inventory items on hand were motionless until late May or June. Now a year later, our industry has adjusted through curbside services, tele-everything and animal owners have migrated … [Read more...]
More pets, fewer vets. Now what?
A staggering one in four employees plans to leave their employer after the Covid-19 pandemic subsides, according to a new survey. Already short of qualified workers, the veterinary practice industry faces big hurdles according to Bob Lester, DVM: Cost of care Cost of education Wellness in both people and pets AND The workforce shortage Source: Vet … [Read more...]
Preparing for future disruption
Whether we have another Covid-19 surge or not, veterinary practices can use the experiences of the last year to prepare for what is ahead. Many of the adjustments made are likely to become part of normal services. MWI Animal Health provides an outline of items to consider. Hybrid service models using digital tools are predicted to continue in animal health as in human … [Read more...]
How to respond when an employee discloses a mental health condition
It takes a lot of courage for an employee to disclose they have a mental health condition. Navigate the conversation carefully. Start by thanking them for telling you, but don’t make a big deal about the disclosure. It’s important to treat it like you would any other medical issue. It’s important to keep in mind that the employee likely had to overcome a lot of fear to talk … [Read more...]
AAHA and AAFP release updated feline life stage guidelines to the veterinary community
Our industry guidelines require updating as we understand more about the animals we live with and provide with care. New updates for individual felines are found in the 2021 AAHA/AAFP Feline Life Stage Guidelines. The Guidelines are provided jointly by the American Animal Hospital Association (AAHA) and the American Association of Feline Practitioners (AAFP). The new updates … [Read more...]
8 steps to recover veterinary hospital email from a hack
Sponsored Content Managing the risk of email fraud is more important than ever as email dominates business communications. Clint Latham, JD, shares the many ways an email system can be compromised and what to do about it. Ransomware is a reality of internet communications. Latham created a free ebook, The Essential Cybersecurity Toolkit for SMBs, to help businesses start … [Read more...]