Good employees don’t quit companies! They quit their managers, supervisors or leaders. Tomas Chamorro’s and Amy Edmundson’s column helps you identify bad bosses and offer effective workarounds to help you and others manage the situation. Source: Fast Company, June 20, 2021. Link. To minimize the risks your boss creates and help your team perform well, go out of your way to … [Read more...]
Thank You
In the best teams, the best leaders, the best cultures, there was always this thread of gratitude. So, it is very apparent that saying, “thank you” isn’t a nice-to-have, it is an absolute must-have. Source: Chief Executive, July 21, 2021. Link. It must come from the heart to be sincere, which sometimes is a difficult thing to teach someone.” INSIGHTS: Too often praise is … [Read more...]
Communication is key
Remote, in-person or some combination of both, the pandemic has taught us a valuable lesson about the importance of timely, honest, and effective communication. Source: Gallup, June 28, 2021. Link. The Gallup study on the effect of communication in organizations also found that employees who work in an environment where communication is open, timely and accurate are more … [Read more...]
Is good enough good enough?
Consistently great work often comes down to your mindset, not how many hours you have in a day. It is about pushing for excellence and approaching every task, project or decision as an opportunity to make an impact for your customers, employees or candidates. Source: Inc., March 21, 2021. Link. Good leaders complete a task; great leaders improve upon it. INSIGHTS: On the … [Read more...]
Emotional intelligence and recognition
With all the challenges faced by leaders in today’s rapidly changing workplace, the idea of building emotional intelligence can seem overwhelming. Here is one simple idea that can jump start your efforts. Source: Fast Company, June 29, 2021. Link. One way that leaders increase their awareness of what their people are doing well is to spend more time working with … [Read more...]
Managing your energy
The science of stamina has advanced to the point where individuals, teams and whole organizations can, with some straightforward interventions, significantly increase their capacity to get things done. Source: Harvard Business Review, October 2007. Link. Improve your physical energy. Manage your emotions. Focus. Create meaning and purpose.” INSIGHTS: Stop multitasking. You … [Read more...]
Manage or coach?
Somewhere along the way, we learned that giving employees free snacks, a meditation room and allowing a day to bring one’s pet to work was the new enlightened workplace. The result is that only 20 percent of fulltime employees worldwide are engaged in their work. Source: Gallup, May 27, 2021. Link. Imagine if all businesses worldwide could double real employee engagement … [Read more...]
Confidence requires a PLAN
Without a plan, confidence is simply arrogance. While your arrogance will get you hurt, your confidence will inspire others to join you in pursuit of that common goal that will benefit everyone involved. Duke University’s Coach Mike Krzyzewski, or Coach K, shares a story of confidence with the plan. Source: Inc., June 4, 2021. Link. But when you do not believe in yourself -- … [Read more...]
Recalibrate your leadership style to match needs the pandemic created
The Covid-19 pandemic has radically altered the business landscape. Many companies experienced anywhere from a 20 to 60 percent loss in revenue in 2020, and more than 14 million Americans either temporarily or permanently lost their jobs. Source: Chieflearningofficer.com, March 11, 2021. Link. We know that effective leaders must be in tune with the emotions of those around … [Read more...]
Watch the quiet people
Meetings have taught me one valuable lesson: watch the quiet people. There are these hidden people that attend meetings. They say nothing. You can attend 10 meetings in a row and never hear them say a word. Source: Medium.com, July 28, 2020. Link. The loudest person in the room is not the most senior, or necessarily the brightest spark. Job titles make people do stupid … [Read more...]
Why should I care?
In an ongoing crisis, clear communication is more important and more difficult than when things are normal. Employees and customers are hungry for information, so we are tempted to pull together presentations and communicate with urgency instead of with careful planning. Source: Harvard Business Review, May 6, 2021. Link. If they do not know why a new action is necessary, … [Read more...]
Engaged, but not thriving
For some time now, engaged employee measurements and net promoter scores have been used by senior management to gauge the health of their business. Unfortunately, the increased pressure on engaged employees to carry the bulk of the load has its downside. Source: Gallup, July 26, 2020. Link. Gallup recently discovered that engaged workers who are not thriving in their lives … [Read more...]
Outcomes are key to productive meetings
“Nothing ever gets done in meetings. Meetings are a waste of time. Meetings are of no value.” For a list of reasons, we all try to avoid getting stuck in a meeting that goes on and on. There are many suggestions to improve meeting productivity, but all will be for naught if your meeting does not include Mitch Zenger’s first recommendation. Source: Meetings at … [Read more...]
Difficult conversations with your boss
Knowing your audience is an essential part of success for a public speaker. It can also be effective when you have one of those difficult internal conversations with someone higher up the ladder than you. Dr. Joel Rothaizer’s advice in this article will make that interaction easier and the outcome more productive. Source: Forbes, April 20, 2021. Link. Taking the perspectives … [Read more...]
Refining leadership skills
No doubt 2020 was challenging for everyone. What was projected as 14 days to flatten the curve will soon morph into 14 months and counting. One lasting lesson is the need for the constant fine-tuning of leadership skills, as Melissa Daimler points out. Source: Forbes, November 24, 2020. Link. It has demanded an evolution of how we work and what we learn. The shifts in these … [Read more...]
Engage sales reps as resources
The great reps that call on your clinic are first interested in your success because they know it will aid their success. In my most recent column for Vet-Advantage magazine, I suggest ways reps can be of further help during this pandemic. You can start the process by engaging your rep in this conversation. Source: Vet-Advantage, February 2021 Digital. Link. They (Engaged … [Read more...]
Women can be strong leaders
Once upon a time, revealing your emotions in the workplace was considered a sign of weakness, especially for women. However, “once upon a time,” is the opening line of fairy tales. Passion, compassion, and emotional intelligence are leadership strengths and always have been Source: Business News Daily, April 1, 2019. Link. Every successful entrepreneur and business leader … [Read more...]
Two steps forward, one step back
Career development is not always a straight line of challenges. Sometimes the challenge is a parallel move or a step back. Your willingness to alter course to gain additional experience, skills or competencies can pay huge dividends in the future as Diya Jolley points out. Source: CNBC, October 4, 2019. Link. So many people are laser-focused on scoring a higher role. But if … [Read more...]
Lead by example
Lead by example may be a cliché, but it also an effective way to develop future leaders, as my friend Scott Mastley points out. Perhaps more than ever before, it is crucial that your actions are consistent with your words. Source: LinkedIn Pulse, February 18, 2021. Link. Be yourself and be accountable for your actions. INSIGHT: Today’s leaders are responsible for … [Read more...]
Complex simplicity
Leadership is one of the most written-about topics in the world. Some present it as complex, while others present it as simple. It is both. Source: LinkedIn Pulse, February 10, 2021. Link. That means, in a business setting, it is important to remember that you work for your employees, they do not work for you. Your job is to build your team, provide value, and give them … [Read more...]
Show your leadership in the storm
Leadership is easy in good times. Effective leaders tend to get out of the way and spend their time looking ahead. However, when the pandemic is celebrating its one-year anniversary, more is required. Source: peoplehum.com, January 2021. Link. This is when real leaders need to stand up, speak out, and lead. INSIGHTS: As the leader, you communicate whether or not you are … [Read more...]
Pandemic leadership lessons can help you
The Covid-19 pandemic has created a unique crisis for businesses. These leadership tactics can serve you and your team for years to come. Source: enterprisersproject.com, August 31, 2020. Link. In challenging times, people will step up if we let them. But if you try to solve the world’s problems on your own, your team can only stand back and watch. Bring your team into … [Read more...]
Saying it and doing it are different
I learned a valuable lesson from my mentor, “Saying you want something is one thing, but actually doing something about it is very different.” We prove what we desire most by our actions, not by our words. Source: becomingminimalist. Link. In too many cases, what we say we want is different from what we pursue. INSIGHT: A goal without a plan is just a wish. … [Read more...]
Managers need leadership training
Driven by the incredible pace of change in globalized business and the new will of the workforce that prioritizes development and flexibility, today’s business world is agile and dynamic. Source: Gallup, January 21, 2021. Link. This habit of reserving high-potential develop for the top layers of a company is a major blind spot for executive leaders, and it threatens the … [Read more...]
Engage millennials with good work experiences
Advancing from the least-engaged age group to the most-engaged age group, thanks to the pandemic and its baby, remote work; millennials are engaging like never before. Their engagement surge clearly relates to a particular employee experience – one that can be analyzed, categorized – and replicated. Source: Gallup, January 6, 2021. Link. Millennials are the majority and as … [Read more...]
2020’s Leadership lessons
All those who made it through the past 12 months did so by learning, being conscious of their situations and being open to change. Here are five important lessons. Source: Executive Grapevine, January 13, 2021. Link. Interactions are essential. INSIGHT: My personal mantra for 2020 and beyond is “Assess, Adapt and Act.” … [Read more...]
The 2021 employee experience
To create a best-in-class workplace, leaders need to consistently deliver on the fundamental, unchanging elements of a great employee experience. At the same time, leaders must ask smart questions in response to pressing demands and strategically adapt their employee experience to accommodate those challenges. Source: Gallup.com, January 8, 2021. Link. Onboarding new … [Read more...]
The fallacy of more education
Far too often we believe that more education will solve every problem. It will not. If it did, we would have achieved 100 percent compliance years ago and this entire column would be unnecessary. Source: Vet-Advantage, December 2020. Link. When you mention vaccines or preventatives, your customer will begin to formulate an attitude about that subject. The attitude they adopt … [Read more...]
Resilience needed for ongoing success
For many of us, and in most businesses, change is constant. Whether a business is adapting for relevance, roles are expanding for progress or departments are realigning for efficiencies, something new is at the heart of the change initiatives. And, never has this been truer for all of us in a global pandemic. Source: Turknett Leadership Group, December 17, 2020. Link. … [Read more...]
That is logical
Becoming a logical person involves cultivating intellectual habits and skills that, though they may seem simple and obvious, are only achieved after years of struggle and education. Source: The 10 habits of logical people, Foundation for economic education, fee.org. January 21, 2018. Link. The authentically logical person keeps his logic rooted in truth and never lets it … [Read more...]