One of the biggest challenges facing veterinary practices today is how to differentiate the practice from every other one in the marketplace. It is a challenge for everyone in the business-to-consumer category. Sometimes the answer lies in getting outside ourselves. Source: Vet-Advantage, August, 2020. Link I am going to suggest that you might further differentiate yourself … [Read more...]
Growing during a pandemic
With social distancing and other safety measures in place, a virtual component to your business strategy is vital. Cost-effective and instantaneous, digital marketing can serve as a lifeline for business during these uncertain times. Source: LinkedIn Pulse, May 4, 2020. Link. Complementing the local outreach strategy, look for ways to inspire and champion your community. If … [Read more...]
Empowering empowerment
Firms are finding out that transitioning from an authoritarian model to an employee-empowerment model is not easy. It requires new behaviors and new ways of thinking for executives and employees. Source: Forbes, August 4, 2020. Link. Empowerment is an active process. It involves coaching or teaching team members to self-serve, to make decisions, and to use less of their … [Read more...]
All ears
You’re not listening to me.” Your customer is actually saying you aren’t taking them seriously and it is probably because you didn’t acknowledge their concern before you offered a solution. Source: Vet-Advantage Magazine, June 2016. Link. By responding to the other person, you are telling her that she has the power in the conversation. Remember, they are the … [Read more...]
Be a coach, not a micromanager
Around the early 1900s as we shifted from an agrarian economy to an industrial engine, micromanagers were needed to help farm hands become industrialists. A couple of decades later, they were obsolete. But, they managed to evolve so that, unfortunately, they are still around today. Do you work for one, are one, lead one or have a culture of micromanagement? This article may … [Read more...]
The best advice? Ask more questions.
As a leadership mentor, I am often asked for advice about a wide range of business issues. The temptation is to immediately try to answer the questions. I have learned the best mentors slow down and ask a few of their own questions before trying to answer the questions they were asked. Source: Inc, July 19, 2020. Link. The Advice Giver is usually an established, busy person. … [Read more...]
Improve your mental strength step by step
The current pandemic greatly demonstrates there is a real scarcity of mentally strong people. Spend more than a few minutes on social media and you will be exposed to meltdowns over trivial concerns. I wondered why, so I searched for advice on improving one’s mental strength. Source: Forbes, January 7, 2019. Link. Most of the articles on mental strength focused on what not … [Read more...]
Build your mentoring team
It is well-documented that those who are mentored outperform and out-earn those who are not. They get promoted more often and report lower burnout rates.However, having just one mentor is limiting. Having a team of mentors puts you in the driver’s seat. Source: Forbes, July 6, 2020 Link. Tell people what your goal and plan is. Mentors will emerge with guidance and … [Read more...]
Vulnerability can be a leadership asset
It is a given that no one is invincible. Even Achilles had a weakness. Business today is less of a war and more of a competition for minds and hearts. So, revealing what we already know – that you are vulnerable – can be an asset. Source: Fast Company, June 29, 2020. Link. Leaders gain invaluable respect and trust by asking more questions (and valuing the input) rather than … [Read more...]
When you are closer to the end than the beginning
Arthur Brooks, who recently retired as president of the American Enterprise Institute, is one of my favorite writers. His recent work, Love your Enemies: How Decent People Can Save America from the Culture of Contempt, is some of his best work. This Atlantic column deals with another disturbing topic – our decline – but also offers some sage advice. Source: The Atlantic, … [Read more...]
A request for help
Comments: Malone addresses one of the more common stumbling blocks all animal health pros face when experiencing resistance. These experiences drive a desire for answers to: How do I handle “NO?” How do I overcome objections? How do I deal with difficult people? In this article like others, Malone drives home the need for leadership regardless of your role or … [Read more...]
Employee engagement builds resilient teams
Business units are at an increased advantage and more resilient than their peers if employee engagement is strong. And they are at an increased disadvantage and less resilient if employee engagement is weak during a recession. Source: Gallup, May 20, 2020. Link. Clear expectations - during tough times, employees need managers who reset priorities, involve them in … [Read more...]
Remain calm and ______________
It’s the perfect slogan on a tee-shirt. Easy to say. Hard to do. No question there is stress in the animal health industry. And, there’s no question Covid-19 has added to existing stress levels. So, how to the most successful industry professionals handle stress? Travis Bradberry’s 2014 article will give you some insight. Source: Forbes, February 6, 2014. Link. When things … [Read more...]
Time management or emotional management?
According to traditional thinking – still espoused by university counselling centers around the world, such as the University of Manchester in the United Kingdom and the University of Rochester in the U.S. – procrastinators have a time management problem. Source: BBC, May 14, 2020. Link. When someone finally recognizes that procrastination isn’t a time management problem but … [Read more...]
A pandemic positive
The massive shift in people working remotely during the pandemic has not only made people reassess what is most important to them, but also demonstrated that a better work-life balance is within reach, through a flexible work schedule. Source: Forbes, May 19, 2020. Link. With flexible work being the default in a world that must adhere to social distancing, the argument that … [Read more...]
Lead with compassion
Life, work and school are all suddenly happening – imperfectly – within the same four walls. We are there for each other, but it is virtual. Zoom screens ensure we are not absent, yet cannot make us fully present. Time warps. One moment feels impossible slow and another is head-jangling in its rate of change. Source: LinkedIn Pulse, May 7, 2020. Link. So, what does good … [Read more...]
Habits: good, bad and useful
The important thing about committing to anything longer than 30 to 40 days is that it establishes a habit. A rule of thumb I have always observed is that it takes three weeks to turn practice into habit, intentionally or not. Source: Georgiapol.com, April 28, 2020. Link. It is a bit harder if it is something you do not want to do. I do not like to exercise, but I do … [Read more...]
Make your problem your business
It is difficult to imagine how big an opportunity can be when it’s a problem or market that is very specific. You may dismiss it as a problem you identified that is uniquely yours and assume it is a small opportunity. Or, you can’t fathom how you would possibly create a business model around the concept. Source: Forbes, April 21, 2020. Link. We were spending our time … [Read more...]
Lead employees during a crisis
In times of crisis, there are two directions human nature can take us: fear, helplessness and victimization or, self-actualization and engagement. On the latter, if leaders have a clear way forward, human beings are amazingly resilient. There is a documented “rally effect.” Source: Gallup, March 23, 2020. Link. Research has found four universal needs that followers have of … [Read more...]
Be present. It’s important.
Being present is truly important. We are all running around in this crazy life, with crazy schedules, kids, work, self-care and fun. We run through our to-dos, zip through our achievements and hurry around the routines. Source: Lander Company, April 6, 2020. Link. The coolest new way I just discovered was tattoos!! Not real ones but safe, temporary ones. Now, every time I … [Read more...]
Crisis management and leadership
Addressing the urgent needs of the present is the work of management. You need to make immediate choices and allocate resources. The pace is fast, and actions are decisive. Leading, by contrast, involves guiding people to the best possible eventual outcome over this arc of time. Your focus needs to be on what is likely to come next and readying to meet it. Source: Harvard … [Read more...]
Recalibrate: Thrive to survive.
Sixty days ago, we were discussing how to thrive in a competitive industry. Now, thanks to the COVID-19 pandemic, we need ways to survive. Thankfully, the thrive model has application in a survival environment. It just needs to be recalibrated. Source: Vet-Advantage, February 2020. Link. What are their aspirations? Objectives? Every practice owner is not necessarily … [Read more...]
Self-deprecating humor is a positive leadership trait
Emotional intelligence has been deemed a more powerful predictor of a person's success than his or her intelligence. The reason boils down to the simple fact that human relationships are at the very fabric of business. Being able to better understand, connect, empathize, and negotiate with others is crucial in the personal ladder climb. Source: Inc., November 29, 2018. Link. … [Read more...]
The leadership tightrope
Throughout history there has always been a widely accepted (at the time) leadership style, as well as new (at the time) leadership style. The most successful leaders were flexible enough to balance their approach between the two. This article nicely describes the tension between traditional leadership and the emerging model with vast applications in today animal health … [Read more...]
Five words for this decade
Watching or listening to the news can be depressing. However, if you want to watch it and be inspired by innovative ideas, get excited by new policies and be encouraged by our collective progress, then here are five words to remember. Maybe even to live by. Source: LinkedIn Pulse, February 17, 2020. Link. More importantly, we must listen well to others and thoughtfully … [Read more...]
Fear-based management is ineffective
It is amazing that some in management and leadership positions resort to creating an environment of fear to get their people to work. Research consistently proves that fear-based leadership or management does not work. It may in the short-term, but the quality of work will be average at best and it is never sustainable in the long run. Source: Leadership First, October 12, … [Read more...]
Talents don’t always mean performance
No matter how talented someone might be, there is no guarantee that their talents will translate into top performance. The science of human potential has generally illustrated that an individual’s overarching competence cannot be fully understood unless we also account for their emotional make-up, preferences, and dispositions. Source: Harvard Business Review, March 18, … [Read more...]
Protect customers from themselves
It’s conventional wisdom to sell how a customer wants to buy, but that isn’t always in the customer’s best interest. Many customers have unknowingly self-sabotaged (Dr. Google) their own buying process. It is a trusted advisor’s role to save customers from the consequences of their own actions. Source: LinkedIn Pulse, February 11, 2020. Link. Here’s the seller’s quandary: … [Read more...]
A manager’s checklist
The greatest gift of leadership is a boss who truly wants you to be successful.” Jon Taffer Source: LinkedIn Pulse, August 19, 2019. Link. Bad boss behaviors lead to poor employee engagement and high turnover. Check yourself against this short list of deal breakers. INSIGHTS: A truly great boss can be hard to find, but difficult to leave and impossible to forget. … [Read more...]
High-performance people grow high-performing practices
High-achieving people, those who can grow your practice, seek development. And, all employees have a psychological need to learn and grow as human beings. Development at work satisfies a person's drive for career and social well being. Source: Gallup Workplace, December 19, 2019. Link Organizations can foster commitment and improve engagement by meeting employees' basic … [Read more...]