Common examples of email or texting bad behavior include belittling others, finger-pointing when things go wrong, stealing credit for ideas and contributions, and disrespectful language and behavior toward colleagues, writes Joseph Romsey. He offers advice to maintain professional, civil communications including keeping your email structure simple, avoid politics and being … [Read more...]
Search Results for: email
Responding to upsetting emails
How you respond to unsettling emails speaks volumes about your maturity, emotional intelligence and business savvy, writes Elizabeth Danziger. She shares a five-step process to follow to plan a reply beginning with avoiding taking it personally and delaying an immediate response. Source: HBR Ascend, November 29, 2023. Link. INSIGHTS: Danzinger’s process would make a good … [Read more...]
Etiquette guide will improve your email communication
Speaking of email, here is help you can use. Since the pandemic, we now regularly video conference, use instant messaging and text. Still, email is the primary tool for connecting, often for the first time. Like it or not, it’s important. Three experts offer tips for getting the most from office email. Source: The Washington Post, November 1, 2023. Link. Take a few seconds … [Read more...]
The top 10 passive-aggressive workplace email phrases (infographic)
Face-to-face chatter with coworkers in the break room is often replaced today by streams of emails and instant messages. From these, a new form of language has emerged, one that can drastically impact our work environment; passive-aggressive communication. Sound familiar? Ayaz Nanji shares email phrases that are considered untoward. Source: Marketing Profs, August 29, 2023. … [Read more...]
The new phone call etiquette: Text first and never leave a voicemail (video)
Heather Kelly shares when it is okay to leave voicemails, call multiple times in a row or take a call in public. She shares these four basic tips: Don’t use speakerphone in public Only answer when you want to talk Text before calling Don’t abuse video voicemail Source: Washington Post, September 25, 2023. Link. … [Read more...]
4 tips for effective email communication
In this era of hybrid and remote work, proper communications of all types, including email, matter. In fact, considerate email is an evident way for leaders to demonstrate intentions in their communications to employees. Members of the Ragan Advisory Board share sound email tips. Source: Ragan, September 26, 2023. Link. Here’s what stood out. Consider the time of your … [Read more...]
Could emailing your doctor cost you?
Commentary While a change in the medical practice culture, medical doctors are beginning to charge for time spent on direct-to-patient communications. It’s no surprise. The changes expressed in this NBC report help establish comfortable precedents for veterinary professionals in the future. Attorneys have long charged for their time, often charging a minimum of five to … [Read more...]
Every email needs a clear call to action
You can be straightforward and gracious at the same time when sending emails. Providing call to action dos and don’ts Kat Boogard shares five cut-and-paste templates to use in your emails. Don’t be too general Do include a deadline Don’t forget to say thank you . . . being explicit about what you need can feel a little counterintuitive. We don’t want to seem like … [Read more...]
A 10-point email audit for strategic planning
Covid-19 and its aftershocks threw a big wrench into marketing operations, but it wasn’t the only factor reshaping the email landscape. Corporate restructuring, the Great Resignation, a new focus on owned data, economic and political upheavals and the continued evolution of marketing technology all have left their marks on many email programs. Here's an email blueprint for the … [Read more...]
Email remains the cornerstone of many marketing initiatives
Myriad marketing efforts influence the buying behaviors of online shoppers. Emails have the most influence, from general mailings seen as influential among 44 percent of those who are part of the post-purchase communication flow. A recent Digital Commerce 360 survey reviewed buyer preferences and responses to different types of marketing communications. Saving shoppers money … [Read more...]
Writing thank you emails after an interview (samples included)
Some say the Great Resignation is really a Great Reshuffling of the work force. Regardless, how we follow up after an interview is critical to securing a new position. The author offers templates for rapid follow-up. Start your follow-up as soon as humanly possible by writing a killer interview thank you note.” Source: The Muse. Link. Your thank you note sets the tone as your … [Read more...]
Email marketing; Why it’s so important (Infographic)
Email remains a key element of any effective digital marketing strategy. It provides a direct connection between you and your target audience and facilitates a range of engagement benefits. A new overview of essential email usage stats and tips are worth noting: Personalized emails, which include customers' names, can have a positive effect on open rates The right … [Read more...]
Buzz On B2B: Email is tops for acquisition and retention
Email remains the top tool for retention and acquisition in B2B, but search may be coming up on the inside, judging by MeritB2B’s Q1 2021 Marketing Trends Report. Ray Schultz presents trends and shifts in business communications. Source: Media Post, April 7, 2021. Link. The focus is always on audience, and email is a proven vehicle for optimized messaging to highly … [Read more...]
Emails, legit or not? Here’s how to tell
Sponsored Content There are a lot of emails that look legitimate but are not. Here's how to verify the website that is sent to you is really your bank or vendor. You can also learn if the website contains malicious activity that will put you at risk. Source: Lucca Veterinary Data Security. Link. … [Read more...]
8 steps to recover veterinary hospital email from a hack
Sponsored Content Managing the risk of email fraud is more important than ever as email dominates business communications. Clint Latham, JD, shares the many ways an email system can be compromised and what to do about it. Ransomware is a reality of internet communications. Latham created a free ebook, The Essential Cybersecurity Toolkit for SMBs, to help businesses start … [Read more...]
Slow down, write better emails
We’re sharing from this article verbatim. It is concise, actionable and central to our personal lives. Erica Dhawan says reading carefully is the new listening and writing clearly is the new empathy. So many of our exchanges today happen in written (or typed) form such as email, text and IM. This means that listening in its traditional sense has been replaced by reading text … [Read more...]
Hold the emoji and other tips for successful email negotiations
Alena Komaromi shares the benefits of using emails in B2B negotiations. Some of her key points include: Instant access, often by many parties in an organization, which creates transparency Allows a rich diversity of materials to be used as attachments Suitable when gender, age, racial biases or linguistic issues could mar the process Source: INSEAD Knowledge, … [Read more...]
Email and chat etiquette for 2020 and beyond
Defining etiquette as a customary code of polite behavior, Myka Meier shares six guidelines for communicating via email and chat. It is a primer for virtual communications that is applicable now and in post-pandemic work habits. Know your audience Don’t leave colleagues hanging Minimize your multi-messaging Keep most communications concise Sign on and off with … [Read more...]
Email marketing: what to do when reopening is on the horizon
Natasa Djukanovic shares perspectives on email messaging in preparation for the next normal stages. Intent, empathy and positivity are all foundational elements of her suggestions. Source: Marketing Profs, May 26, 2020. Link. INSIGHTS: This is good guidance for sales team members and marketers. We all can do a better job of writing a short email even though it takes a … [Read more...]
16 ways to get your emails read
Do you consider yourself a designer when writing an email? Dan Pallotta thinks so. He says a design approach is necessary to get emails read. He shares ways to achieve this. Source: HBR Ascend, September 2019. Link. A good design gives you an edge. It’s the difference between getting read or getting ignored. . . . develop an eye for the difference between visual order and … [Read more...]
How to ask for an email introduction
It’s been a week since returning from VMX and associated get-togethers. The stack of business cards has hopefully been part of the catch-up work for those to whom you made promises. The challenge now is how to follow up with those interesting people you met after being introduced briefly by a friend or colleague. Ruchika Tulshyan shares considerations when writing a … [Read more...]
35 tips to make email soar
Email communication with clients is as important to the small veterinary practice as it is to a corporation. It allows regular interaction, client education and promotion of services. Ann Gynn’s list of 35 email mistakes offers meaningful tips to get the most from your email marketing efforts. Source: Content Marketing Institute, August 13, 2019. Link. Taking advantage of … [Read more...]
Manage your email inbox
Your computer or phone buzzes with another burst of emails. “You’ve got mail,” is no longer a welcome notification. Mary Squillace offers 10 ways to manage your email inbox, according to those who get 100 or more emails per day: Only keep emails requiring immediate action in your inbox Create a “waiting folder” for action-pending emails Make subfolders or labels your … [Read more...]
3 things all emails should include
You probably don’t put much thought into crafting an email. This means it’s likely you are making some potentially embarrassing mistakes. Most of us have not been trained on crafting good emails making them ripe for misuse. As communication tools like instant messaging are added to the workplace, the purpose and strength of email has started to shift, says Nick Morgan. ““Text … [Read more...]
Expectation to check work email after hours hurts health, relationships
The results of a recent study are a loud warning. Monitoring email after hours is not a primary reason for our existence. Researchers from Virginia Tech surveyed 108 employees working at least 30 hours per week, 138 significant others and 105 managers and found that the sheer expectation of monitoring work email, rather than the amount of time spent doing so, led to increased … [Read more...]
Email is stressful, but not that time consuming
A recent study showed the average professional spends 4.1 hours per day responding to work messages, says Dorie Clark, who undertook a project to determine why email seemed so burdensome. She shares three important lessons learned from the process, which may be valuable as you think about how to make the time you spend on email more efficient: Each “yes” leads to more … [Read more...]
Email can be less stressful and time-consuming
Dorie Clark tackles email challenges, its distracting presence and offers ideas for time management and prioritization. Source: Harvard Business Review, April 9, 2018. (Link) Focus on the few emails that are actually high priority, says Clark. What counts as an important email? She suggests that the truly essential ones are client communication and inquiries about potential … [Read more...]
“Hey,” “Hello,” “Hi” and other ways to start emails
The salutations we use to start an email affects the response rate, according to a recent analysis of 300,000 emails. While omitting a salutation on follow-up replies seems to be increasingly common, you are best off including an opening, at least in your initial email. Source: Quartz, January 22, 2018. Perhaps we should move past the era of formal salutations, as … [Read more...]
11 common email mistakes everyone makes
Email etiquette is increasingly important! It's an integral part of how you communicate and develop relationships with people. Betty Liu compiled these tips to help avoid the most common email mistakes: Bad grammar/spelling Misdirected emails BCC too much Silence Saying 'To whom it may concern' Not changing the subject line Marking emails as unnecessarily … [Read more...]
5 email marketing trends to watch in 2018
Attention marketers and communicators! Email was the preferred communication method for brands to communicate with customers in 2017. It will be well into the future. Still, 2018 may hold some surprises for the 40-year-old communications standard that marketers should be aware of. Scott Heimes shares these five considerations for email in 2018. Personalization through … [Read more...]