Obviously, no animal health professional would ever say that. But many are afraid of offending obese clients in the process of discussing their pet’s obesity. Ernie Ward, DVM, presents the dynamics of discussing obesity and shares communication strategies to avoid possible client embarrassment.
Source: Veterinary Practice News, August 9, 2017.
Reframe the discussion in personal terms and transfer the focus to the pet’s condition. The owner is more likely to view you as more truthful, caring and concerned—and adhere to your recommendations.