As a customer service expert, Jeanne Bliss has spent her career helping major companies learn how to behave in the best interests of the consumer. She recently explained how increased competition makes customer service more important than ever for businesses that want to grow.
“We’re finding that the more high-tech we get, the more humanity we need.”
Source: Knowledge at Wharton, November 14, 2018 Link.
You can say what you are, but your customers are speaking what you really are. They’re speaking your values.”
It doesn’t do you any good to hire the smart, energetic, innovative human if you lock them into blanket policies.”
INSIGHTS: Want more from Jeanne Bliss? You can hear her speak on her website. <link>