It’s a challenge to work with people — peers, junior colleagues, customers, or even bosses — who just don’t listen. Rebecca Knight offers some dos and don’ts in this discussion of distracted and distracting communications.
Source: Harvard Business Review, August 24, 2017.
Here are some strategies for working with colleagues who never seem to be listening:
- Consider work styles
- Reflect on your own behavior
- Demonstrate empathetic listening
- Highlight the magnitude of your message
- Create accountability
- Show concern
- Address the problem directly
- Propose a social contract