Natasha Hinde shares how video meetings change the way we communicate. There’s a lot going on, psychologically, from the moment we click the button to enter an online hangout. She breaks down why it can be such a mental minefield and shares some tips to make it easier.
Consider reviewing this information first for yourself and then from your customers’ perspective. Hinde’s simple tips can help virtual interactions be less unsettling.
Source: Huffington Post, May 18, 2020. Link. Hinde says these are some of the challenges:
- We expect them to be the same as real-life meetings
- We’re missing body language and social cues
- We can’t give the meeting our undivided attention
- We’re oversharing more
- We’re missing social, informal interactions