Julie Carlson’s overview of veterinary technician work dynamics is important, especially in with the new veterinary nurse direction and how salespersons interface with technicians and office staff. Practice owners and managers need to look at this from a retention management perspective. Sales and marketing persons will find opportunities in the comments on respect, inclusion and giving credit.
Source: Firstline, July 26, 2017.
Losing good veterinary technicians is disappointing. Sometimes it’s for reasons beyond our control. But we can help our techs feel cared for and valued. And when in doubt, just talk to your technicians. Ask them for feedback on what you can do to improve your hospital and be the most effective leader for your team.