There are those who were never taught basic etiquette and are ignorant to proper manners. Others have adopted bad habits and don’t even realize how they come across to people. And yes, some folks are rude and ungrateful; all they think about is themselves.
While you may think that saying “please” and “thank you” is a mere nicety, failing to do so is more significant than you think, writes Frank Sonnenberg
It costs nothing to say please and thank you. But forgetting those magic words can cost you everything.” – Frank Sonnenberg
Source: Frank Sonnenberg, January 20, 2021. Link. Some people ignore the small things, like please and thank you, because it’s easy. Others neglect small things because they’ve gotten away with it in the past. While most small offenses don’t attract a lot of attention, over time, the cumulative effect of these transgressions is significant.
Also see: 3 high costs of a disrespectful work culture (video), Animal Health Digest, March 23, 2021. Link.
INSIGHTS: Lead by example. Try using “please” and “thank you” in the surgery suite, lab, exam rooms and during asynchronous interactions with clients. Discuss it as a team. You’ll be surprised at how much difference it makes in everyone’s attitude.