Commentary
Beyond the science, data, diagnostics and evidence-based decision making is gut instinct, writes Adam Christman, DVM, MBA. Intuition does not replace science; it directs it, he says. His advocacy for pet owner intuition, coupled with the veterinarian’s instincts, is not to be dismissed.
“Going with your gut is not about being impulsive. It is about being present. It is about listening to clients, to patients, and to yourself,” shares Christman.
Dana Varble, DVM, asserted similar guidance in an article in the AHD archives <Link>, “ Pet parents may not be medically trained but they know their pets better than anyone. Listen to them when they have concerns.” She advocates treating owners as home healthcare providers who serve as an extension of the clinic team every day.
Source: DVM360, March 9, 2026. Link.
Listening is not passive. Listening is an active diagnostic skill.” – Adam Christman, DVM, MBA
INSIGHTS: What Christman and Varble explain has been called narrative medicine which is “authentic engagement. . . diagnostic listening . . . rather than perfunctorily going down checklists.” This post <Link> references an article in the Journal of the American Medical Association by Rita Charon, MD, PhD, <Link> who positions narrative medicine as a model for empathy, reflection, professionalism and trust.
Also see: 2 powerful words to empower animal owners, AHD, October 29, 2020. Link. Asking “WHAT ELSE?” following clarification or acknowledgement is a primary key to improving your relationship when communicating with animal owners. Involving animal owners as important care providers and learning to triangulate rather than dictate is fundamental to narrative medicine.
Image: Link.
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