Back to normal? NOT! Retail will continue changing. From customer preferences and expectations to the payment ecosystem to last-mile delivery, the retail industry showed it can evolve and adapt during 2020 disruptions.
Now the National Retail Federation focuses on how retailers are improving the customer experience, preparing for the consumer of the future, the future of the retail industry, what’s new and what the next normal might be.
Source: National Retail Federation, August 23, 2021. Link.
INSIGHTS: Animal caregivers are more than half of the consumer population. Now more than ever, animal health pros must think about adjusting to the preferences of the caregivers. Understanding how consumer retail is changing will provide opportunities if we stay open minded.
Don’t forget, animal health pros are consumers too!”