Included with the May Insider’s Insights report produced by VHMA are survey results on the use of online pharmacies by veterinary clinics. The data gathered represents the responses from an average of 165 practices across all 13 questions.
Source: Insider’s Insights, VHMA, June 2020. Link.
INSIGHTS: Practice satisfaction is generally good with chosen providers. However, some of the frustrations noted capture areas where expectations may not have been appropriately set by online pharmacy partners. Other frustrations are not surprising given limited MAP pricing policies from manufacturers and a lack of understanding of how in-house costs need to be allocated to properly compare in-house sales revenues versus online sales revenues.