Leaders from Banfield review quality acronyms live on video. There’s a bit of memory prodding required while revealing the disciplines required to provide safety and best care for animals, clients and staffers.
Source: Quality talk with Banfield leaders, YouTube, October 21, 2019. Link. Note the discussion of the five domains for quality and the focus on culturally competent care.
INSIGHTS: If you work in a veterinary practice or in an OTC retailer consider how having core quality disciplines could improve your customers’ experiences.